Gchat is no longer working on my Mozilla Firefox browser, but is working on Chrome...
I have read Chris Ilias' response to another question similar to mine and have tried the solutions he provided on that thread. Clearing the cookies/cache, restarting firefox in safe mode with add-ons disabled...etc. I have not been able to solve this issue and have inserted my firefox details from my clipboard below. Only other thing I can think of is deleting Firefox and re-installing, but then I would lose my bookmarks, right?
Clipboard info:
Application Basics
Name
Firefox
Version
17.0.5
User Agent
Mozilla/5.0 (Windows NT 6.1; rv:17.0) Gecko/20100101 Firefox/17.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Symantec Vulnerability Protection
12.2.0.5 - 1
true
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20130328110703
browser.startup.homepage_override.mstone
17.0.5
extensions.lastAppVersion
17.0.5
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
91655
privacy.sanitize.migrateFx3Prefs
true
Graphics
Adapter Description
Intel(R) HD Graphics 4000
Vendor ID
0x8086
Device ID
0x0166
Adapter RAM
Unknown
Adapter Drivers
igdumd32 igd10umd32 igd10umd32
Driver Version
8.15.10.2639
Driver Date
2-1-2012
Direct2D Enabled
true
DirectWrite Enabled
true (6.2.9200.16492)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (Intel(R) HD Graphics 4000) -- OpenGL ES 2.0 (ANGLE 1.0.0.1242)
GPU Accelerated Windows
1/1 Direct3D 10
AzureCanvasBackend
direct2d
AzureFallbackCanvasBackend
cairo
AzureContentBackend
direct2d
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.5
4.9.5
NSS
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSS Util
3.14.3.0
3.14.3.0
NSS SSL
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSS S/MIME
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
Chosen solution
Why are you using such an old version of Firefox? Upgrading to at least 28 might solve the issue in case you've heard of Firefox 29's new UI and don't want to switch. This link will get 29.0.1 but if you want 28, it can be downloaded through the Install an older version of Firefox link.
Please try updating to at least Firefox 28 before continuing troubleshooting. Symantec extensions are known to be quite problematic. Please try removing it as it is not needed to run Norton.
In regards to your bookmarks, no, uninstalling and reinstalling Firefox won't fix the issue and it won't remove your bookmarks unless you specify you want to remove it. There's a check box that says "Remove my personal data" and is unselected by default.
Read this answer in context 👍 0All Replies (3)
I have been using Gchat on the same computer with Firefox for almost a year and have not noticed an issue until recently.
Modified by ard2604
Chosen Solution
Why are you using such an old version of Firefox? Upgrading to at least 28 might solve the issue in case you've heard of Firefox 29's new UI and don't want to switch. This link will get 29.0.1 but if you want 28, it can be downloaded through the Install an older version of Firefox link.
Please try updating to at least Firefox 28 before continuing troubleshooting. Symantec extensions are known to be quite problematic. Please try removing it as it is not needed to run Norton.
In regards to your bookmarks, no, uninstalling and reinstalling Firefox won't fix the issue and it won't remove your bookmarks unless you specify you want to remove it. There's a check box that says "Remove my personal data" and is unselected by default.
Thank you Moses, downloading the newest version of Firefox worked!