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Firefox crashes when printing

Posted

I have had a problem with FF crashing when I print. This happens in Safe mode, as well as standard. Following instructions, I reset FF. No crash. I reset the home page to one of my choice, and crash occurred. I tried a couple of others (after resetting, again,) and the same thing happened.

This may be something to look at. As long as I have the default home page in place, I can print.

I have submitted this multiple times. Here is the latest crash report: bp-2c6028fd-a16d-4672-9d21-753232140530

I have had a problem with FF crashing when I print. This happens in Safe mode, as well as standard. Following instructions, I reset FF. No crash. I reset the home page to one of my choice, and crash occurred. I tried a couple of others (after resetting, again,) and the same thing happened. This may be something to look at. As long as I have the default home page in place, I can print. I have submitted this multiple times. Here is the latest crash report: bp-2c6028fd-a16d-4672-9d21-753232140530

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Moses
  • Moderator
459 solutions 3607 answers

Hi,

I've went ahead and contacted the Mozilla QA team as they are researching this bug (you can see the progress at bug 928168. If you must comment, please be sure to read the Bugzilla etiquette before posting.

Some great information to know more about your particular crash would be two things

  • What kind of printer are you using?
  • What home page are you setting Firefox to in order for this crash to happen?
Hi, I've went ahead and contacted the Mozilla QA team as they are researching this bug (you can see the progress at [https://bugzilla.mozilla.org/show_bug.cgi?id=928168 bug 928168]. If you must comment, please be sure to read the [https://bugzilla.mozilla.org/page.cgi?id=etiquette.html Bugzilla etiquette] before posting. Some great information to know more about your particular crash would be two things *What kind of printer are you using? *What home page are you setting Firefox to in order for this crash to happen?

Modified by Moses

Question owner

I need to reopen this. (I am sure that I responded to these questions, though.) For a while, I thought that it was solved by staying on the default Firefox home page. However, the crash has reappeared.

So, to reiterate: Any time I try to print from FF, I get a crash.

I am using a Canon MF4350d. Mac OS 10.9.3 (Mavericks)

Thanks!

I need to reopen this. (I am sure that I responded to these questions, though.) For a while, I thought that it was solved by staying on the default Firefox home page. However, the crash has reappeared. So, to reiterate: Any time I try to print from FF, I get a crash. I am using a Canon MF4350d. Mac OS 10.9.3 (Mavericks) Thanks!
Peter 0 solutions 38 answers

Same here Canon MX300 printer...no changes to anything , except I tried Waterfox yesterday, changed my mind and uninstalled it. Since then no printing. Only when I try to print from my online banking so must be an issue with secure pages perhaps? Works OK in other browsers. Tried uninstalling/reinstalling printer. I'm reluctant to reset Firefox as it's such a PITA setting it all up again. Surely there's an easier way?

Numerous crash reports sent in. Surprised I can't attach them here, only images.

Same here Canon MX300 printer...no changes to anything , except I tried Waterfox yesterday, changed my mind and uninstalled it. Since then no printing. Only when I try to print from my online banking so must be an issue with secure pages perhaps? Works OK in other browsers. Tried uninstalling/reinstalling printer. I'm reluctant to reset Firefox as it's such a PITA setting it all up again. Surely there's an easier way? Numerous crash reports sent in. Surprised I can't attach them here, only images.

Modified by Peter

Frothbyte 0 solutions 3 answers

I have the same issue. Firefox on a Windows XP workstation. Tried uninstalling and reinstalling FF but still no go.

I have the same issue. Firefox on a Windows XP workstation. Tried uninstalling and reinstalling FF but still no go.
Peter 0 solutions 38 answers

It's no help resetting printing in FF either.

It's no help resetting printing in FF either.
Peter 0 solutions 38 answers

Or in Safe Mode.

Or in Safe Mode.
Estone 0 solutions 3 answers

I'm having a similar problem. I'm running Mac OS 10.6.8 and Firefox 32.0.1. For several months now, if I try to print from Firefox to a Minolta C451, Firefox immediately crashes when I hit "print." Since I don't always need color printing, I have been able to print to our secondary Kyocera laser printer if I was OK with B&W. However, just this week, Firefox started crashing just when I try to select the Kyocera printer instead of the Minolta!

I've tried various fixes (several months ago, so sorry I've forgotten). At one point, someone suggested making another printer the primary, temporarily, and that seemed to work, but then the problem started up again.

Frustrating! I can print from other applications. If I can open the item in Preview first or if I can download the item, I can print from those. But printing an email or printing a browser page, etc., causes an immediate crash.

Crash reports: bp-cbb39b83-c420-431e-b4a8-fe90a2140919 9/19/14 8:07 AM bp-79fc0cd1-72e6-4b43-a619-1ed4e2140918 9/18/14 4:54 PM bp-5cc162dc-b68a-4d3d-86e7-4b5202140918 9/18/14 4:53 PM bp-273b9860-305a-4dd9-88aa-f40aa2140915 9/15/14 1:44 PM

I'm having a similar problem. I'm running Mac OS 10.6.8 and Firefox 32.0.1. For several months now, if I try to print from Firefox to a Minolta C451, Firefox immediately crashes when I hit "print." Since I don't always need color printing, I have been able to print to our secondary Kyocera laser printer if I was OK with B&W. However, just this week, Firefox started crashing just when I try to select the Kyocera printer instead of the Minolta! I've tried various fixes (several months ago, so sorry I've forgotten). At one point, someone suggested making another printer the primary, temporarily, and that seemed to work, but then the problem started up again. Frustrating! I can print from other applications. If I can open the item in Preview first or if I can download the item, I can print from those. But printing an email or printing a browser page, etc., causes an immediate crash. Crash reports: bp-cbb39b83-c420-431e-b4a8-fe90a2140919 9/19/14 8:07 AM bp-79fc0cd1-72e6-4b43-a619-1ed4e2140918 9/18/14 4:54 PM bp-5cc162dc-b68a-4d3d-86e7-4b5202140918 9/18/14 4:53 PM bp-273b9860-305a-4dd9-88aa-f40aa2140915 9/15/14 1:44 PM