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mail app does not work correctly

Posted

hello

i have a ZTE Open C, Firefox OS

with an Orange SIM card that works well in phone call and SMS

i added an account in the Mail app

the list of received mail appears OK

when i want to load a mail it takes anything from 10 minutes to above one hour

sending one it took 12 hours without success lat night

i guess this bhahvior is not normal, what can be done

this is the situation with Wifi

using Data with the cellular network is just simply impossible, words like Port Mandataire HTTP, Hote Mandataire HTTP et Autentification (in the french GUI) seems to be almost unknown on the web

thanks

jean pierre aubry

hello i have a ZTE Open C, Firefox OS with an Orange SIM card that works well in phone call and SMS i added an account in the Mail app the list of received mail appears OK when i want to load a mail it takes anything from 10 minutes to above one hour sending one it took 12 hours without success lat night i guess this bhahvior is not normal, what can be done this is the situation with Wifi using Data with the cellular network is just simply impossible, words like Port Mandataire HTTP, Hote Mandataire HTTP et Autentification (in the french GUI) seems to be almost unknown on the web thanks jean pierre aubry

Chosen solution

hello

attention Andrew

i removed the battery as you suggest, after that

automatic configuration is rejected

manual configuration is successful within a few seconds

i am trying to load your own email, one hour ago?

what means all this?

jean pierre aubry

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:25.0) Gecko/20100101 Firefox/25.0

More Information

iamjayakumars 480 solutions 5883 answers

Helpful Reply

Hi, Are you using IMAP or POP3?

Which mail server are you using?

  • Try to remove and reconnect it, make sure about ports
  • Could you check the mail after restarting your mobile.
Hi, Are you using IMAP or POP3? Which mail server are you using? *Try to remove and reconnect it, make sure about ports *Could you check the mail after restarting your mobile.
Andrew
  • Moderator
316 solutions 3992 answers

Hi,

Which email provider are you using? Have you tried deleting the email account then adding it back?

Hi, Which email provider are you using? Have you tried deleting the email account then adding it back?

Question owner

hello

and thanks for you help

of course i tried the trick of deleting the account or restating the mobile several times

at the time i am using imap for the provider in fact the Mail app choose by itself, i just gave my mail address the server is ssl0.ovh.net on port 993

how to make sure about ports? are they the same than the one on my computer with a LAN access?

i deleted the account several times and tried with 2 email address which i have with the manual setup (IMAP or POP3) this changes nothing

and these setup work fine with the LAN connected computer

jean pierre aubry

hello and thanks for you help of course i tried the trick of deleting the account or restating the mobile several times at the time i am using imap for the provider in fact the Mail app choose by itself, i just gave my mail address the server is ssl0.ovh.net on port 993 how to make sure about ports? are they the same than the one on my computer with a LAN access? i deleted the account several times and tried with 2 email address which i have with the manual setup (IMAP or POP3) this changes nothing and these setup work fine with the LAN connected computer jean pierre aubry
iamjayakumars 480 solutions 5883 answers

By Default with SSL

  • IMAP port No is : 993
  • SMTP Poert No is: 465
  • SSL - Yes

If your not sure about your port no, ask your mail provider or System Administrator.

Example

  • Gmail user 995 & 587
By Default with SSL *IMAP port No is : 993 *SMTP Poert No is: 465 *SSL - Yes If your not sure about your port no, ask your mail provider or System Administrator. Example *Gmail user 995 & 587

Question owner

hello

IMAP 993 and SMTP 465 is what the app set as default SSL - Yes ! but this is not a choice, and this seems to be set as default to an unknown value

but i repeat with the default values:

i can see a list a list of all the mails sitting on the server when i try to download one it will take ages in fact i succeed only one yet for example i started downloading your msg of 5/29/14 9:05 AM i stopped the app which was still running around on 5/29/14 10:00

with a web mail i can download the msg


i am trying to manually setup the account without any success

what can be wrong?

jean pierre aubry

hello IMAP 993 and SMTP 465 is what the app set as default SSL - Yes ! but this is not a choice, and this seems to be set as default to an unknown value but i repeat with the default values: i can see a list a list of all the mails sitting on the server when i try to download one it will take ages in fact i succeed only one yet for example i started downloading your msg of 5/29/14 9:05 AM i stopped the app which was still running around on 5/29/14 10:00 with a web mail i can download the msg i am trying to manually setup the account without any success what can be wrong? jean pierre aubry

Modified by jeanpierreaubry

iamjayakumars 480 solutions 5883 answers

Hi, I tried in ZTE Open C mail app is working fine for me.


Thank you for contacting Mozilla Support! After reviewing the information that you provided, we think that the best way to fix this issue would be to reset your device.

Warning: Resetting your phone will delete all data stored on the device, including apps, calendar data, email accounts, and settings.

To reset the device, follow these instructions:

  1. Open the Settings application.
  2. Tap on the Device Information button.
  3. Tap on the More Information button.
  4. Tap on the Reset phone button.
  5. Tap OK to continue or Cancel to cancel.

We hope that this fixed the issue you were having. Please report back to us if this helped!

Thank you!

Hi, I tried in ZTE Open C mail app is working fine for me. Thank you for contacting Mozilla Support! After reviewing the information that you provided, we think that the best way to fix this issue would be to reset your device. '''Warning:''' Resetting your phone will delete all data stored on the device, including apps, calendar data, email accounts, and settings. To reset the device, follow these instructions: # Open the Settings application. # Tap on the Device Information button. # Tap on the More Information button. # Tap on the Reset phone button. # Tap OK to continue or Cancel to cancel. We hope that this fixed the issue you were having. Please report back to us if this helped! Thank you!

Question owner

hello

i received your mail on my mobile it took about 20 minutes to download i then reset the phone and your mail took about the same time to download

is this slow download time a normal time? if not may the hardware be at fault?

thanks for your help

jean pierre aubry

hello i received your mail on my mobile it took about 20 minutes to download i then reset the phone and your mail took about the same time to download is this slow download time a normal time? if not may the hardware be at fault? thanks for your help jean pierre aubry
Andrew
  • Moderator
316 solutions 3992 answers

Helpful Reply

Hi,

I have escalated this issue to the support forum help desk. They will respond within 72 hours. In the meantime, you can also file a bug for this issue at bugzilla.mozilla.org Please post back with the bug number once you have filed the bug.

Thank you.

Hi, I have escalated this issue to the support forum help desk. They will respond within 72 hours. In the meantime, you can also file a bug for this issue at bugzilla.mozilla.org Please post back with the bug number once you have filed the bug. Thank you.
iamjayakumars 480 solutions 5883 answers

Hi, Try with Active SYNC.

Check the Free space in your mobile. If you don't have free space, then it takes some times to receive.

Hi, Try with Active SYNC. Check the Free space in your mobile. If you don't have free space, then it takes some times to receive.

Question owner

hello

attention iamjayakumars

"Try with Active SYNC." OK where i can i do that ?

Free space again how can i see that app File Manager tells me there are 910MB of free space on sdcard, is that what you mean


jean pierre aubry

hello attention iamjayakumars "Try with Active SYNC." OK where i can i do that ? Free space again how can i see that app File Manager tells me there are 910MB of free space on sdcard, is that what you mean jean pierre aubry
iamjayakumars 480 solutions 5883 answers

Remove the Mail Account. Setup New Mail Account

  • Choose Manual Setup
    • Account Type > Active SYNC
Remove the Mail Account. Setup New Mail Account *Choose Manual Setup **Account Type > Active SYNC

Question owner

hello

attention Andrew here is the bug number Bug 1018550 - mail app does not work correctly

jean pierre aubry

hello attention Andrew here is the bug number Bug 1018550 - mail app does not work correctly jean pierre aubry

Question owner

hello

attention iamjayakumars

i tried

Account Type > Active SYNC

with the same parameters for IMAP and SMTP as the automatic setup

and i stopped the mobile after 6 hours or so as it was still displaying the "Creating account" screen

jean pierre aubry

hello attention iamjayakumars i tried Account Type > Active SYNC with the same parameters for IMAP and SMTP as the automatic setup and i stopped the mobile after 6 hours or so as it was still displaying the "Creating account" screen jean pierre aubry
Andrew
  • Moderator
316 solutions 3992 answers

I've somewhat had a similar issue. What I'll suggest is turning the phone off. Removing the battery and leaving it there for a few minutes. Put it all back then turn on, and then try setting up again.

I've somewhat had a similar issue. What I'll suggest is turning the phone off. Removing the battery and leaving it there for a few minutes. Put it all back then turn on, and then try setting up again.
Ralph Daub
  • Administrator
  • Locale Leader
158 solutions 1182 answers

Hi jeanpierreaubry,

According to the OVH suport site, they also have non-SSL servers and ports available:

Can you please try the following values according to their support site?

  • OVH IMAP port for incoming server ns0.ovh.net - port 143
  • OVH IMAP port for outgoing server ns0.ovh.net: - port the same as in POP 587

I would also suggest contacting the OVH support directly to ensure that there are no temporary issues with their servers or your account.

We hope this helps. Please let us know if your problem is resolved, or if you are able to get a response from OVH.

Thanks,

- Ralph

Hi jeanpierreaubry, According to the OVH suport site, they also have non-SSL servers and ports available: *[http://help.ovh.co.uk/ConfigurationEmail OVH Email Configuration] Can you please try the following values according to their support site? * OVH IMAP port for incoming server ns0.ovh.net - port 143 * OVH IMAP port for outgoing server ns0.ovh.net: - port the same as in POP 587 I would also suggest contacting the OVH support directly to ensure that there are no temporary issues with their servers or your account. We hope this helps. Please let us know if your problem is resolved, or if you are able to get a response from OVH. Thanks, - Ralph

Question owner

hello

attention Ralph Daub

i tried that with the non-SSL ovh parameters the trouble is that there seem to be no option for "non SSL" on the Firefox OS phone and whatever SSL or STARTTLS i get the following answer (translated) "impossible to establish a secure connection [bad-security]"

do you know any source where i could find some tutorial about what all these words SSL, STARTTLS, IMPAP and so on mean and imply

if a given set of parameter works on my laptop or on another mobile in wifi mode it should work on my ZTE Open C? right?

when the OS gets running away endlessly in opening an email or creating an account, how long later may i kill the process, assuming there is a bug, 1 minute, 10 minutes, 1 hour, 12 hours?

thanks for your involvment

jean pierre aubry

hello attention Ralph Daub i tried that with the non-SSL ovh parameters the trouble is that there seem to be no option for "non SSL" on the Firefox OS phone and whatever SSL or STARTTLS i get the following answer (translated) "impossible to establish a secure connection [bad-security]" do you know any source where i could find some tutorial about what all these words SSL, STARTTLS, IMPAP and so on mean and imply if a given set of parameter works on my laptop or on another mobile in wifi mode it should work on my ZTE Open C? right? when the OS gets running away endlessly in opening an email or creating an account, how long later may i kill the process, assuming there is a bug, 1 minute, 10 minutes, 1 hour, 12 hours? thanks for your involvment jean pierre aubry

Chosen Solution

hello

attention Andrew

i removed the battery as you suggest, after that

automatic configuration is rejected

manual configuration is successful within a few seconds

i am trying to load your own email, one hour ago?

what means all this?

jean pierre aubry

hello attention Andrew i removed the battery as you suggest, after that automatic configuration is rejected manual configuration is successful within a few seconds i am trying to load your own email, one hour ago? what means all this? jean pierre aubry

Question owner

hello

i finally got a working set up that can be summarized like this

POP3, serveur_name (ss0.ovh.net), port 995, SSL SMTP, serveur_name, port 465, SSL

receiving and sending email works in a decently fast time (i believed POP3 would not work at first, only IMAP, i was wrong)

i have one suggestion in filling up the form one has to fill up 3 times the user name 1- in the general setup 2- in POP3 3- in SMTP as in most practical cases it is the same i suggest the 2 last instances are filled by default with the first instance name

anyhow, many thanks for your help!

jean pierre aubry

hello i finally got a working set up that can be summarized like this POP3, serveur_name (ss0.ovh.net), port 995, SSL SMTP, serveur_name, port 465, SSL receiving and sending email works in a decently fast time (i believed POP3 would not work at first, only IMAP, i was wrong) i have one suggestion in filling up the form one has to fill up 3 times the user name 1- in the general setup 2- in POP3 3- in SMTP as in most practical cases it is the same i suggest the 2 last instances are filled by default with the first instance name anyhow, many thanks for your help! jean pierre aubry
nhirata 2 solutions 49 answers

POP3 started to be supported in 1.3, there are some issues with it. I am not currently familiar with all the issue surrounding POP3. POP3 will take your emails off the server and store the on the device. If you want to read your emails on your desktop I suggest imap

I do know that if you use activesync ( which was designed mostly for Microsoft's implementation of active sync; ie outlook and hotmail ), you should have a "Days to sync" in the settings. If it takes hours to load, I suggest reducing the setting to something that is less than the current setting. "All" may take a really long time.

If you have it set as imap, then it should load as you scroll down and ask if you want to load more. It may take a little while to scroll to the email you want. The search will only show you the results for all the emails that have loaded onto the device.

POP3 started to be supported in 1.3, there are some issues with it. I am not currently familiar with all the issue surrounding POP3. POP3 will take your emails off the server and store the on the device. If you want to read your emails on your desktop I suggest imap I do know that if you use activesync ( which was designed mostly for Microsoft's implementation of active sync; ie outlook and hotmail ), you should have a "Days to sync" in the settings. If it takes hours to load, I suggest reducing the setting to something that is less than the current setting. "All" may take a really long time. If you have it set as imap, then it should load as you scroll down and ask if you want to load more. It may take a little while to scroll to the email you want. The search will only show you the results for all the emails that have loaded onto the device.
asuth 1 solutions 11 answers

Hello, I work on the email app. From the original comment which indicated that the message list was displayed and the existence of an autoconfig entry for ovh.net at https://autoconfig.thunderbird.net/v1.1/ovh.net it seems like the problem is the IMAP part of the code experiencing a problem.

Using POP3 can be a valid work-around for IMAP problems like this, but I wouldn't really advise it unless there really is no other option. (Since we seem to break by default on IMAP, this may be a good call.) Note that we have addressed the manual account setup flow in either v1.4 or v2.0.

The most likely explanation for the problem is that we are having trouble synchronizing the folder list and this is breaking things; this would be https://bugzil.la/925480 or https://bugzilla.mozilla.org/show_bug.cgi?id=1012222. The best way to help us tell is to capture a logcat as described on the page at https://wiki.mozilla.org/Gaia/Email/RequiredBugInfo. Assuming you use a webmail interface or other IMAP client that exposes the folders you have in a list where you can notice a missing intermediary folder, it may be possible to delete the folder (after moving any messages to a different folder) to work-around our bug.

Please provide any logs on the bug that was created for this problem.

Hello, I work on the email app. From the original comment which indicated that the message list was displayed and the existence of an autoconfig entry for ovh.net at https://autoconfig.thunderbird.net/v1.1/ovh.net it seems like the problem is the IMAP part of the code experiencing a problem. Using POP3 can be a valid work-around for IMAP problems like this, but I wouldn't really advise it unless there really is no other option. (Since we seem to break by default on IMAP, this may be a good call.) Note that we have addressed the manual account setup flow in either v1.4 or v2.0. The most likely explanation for the problem is that we are having trouble synchronizing the folder list and this is breaking things; this would be https://bugzil.la/925480 or https://bugzilla.mozilla.org/show_bug.cgi?id=1012222. The best way to help us tell is to capture a logcat as described on the page at https://wiki.mozilla.org/Gaia/Email/RequiredBugInfo. Assuming you use a webmail interface or other IMAP client that exposes the folders you have in a list where you can notice a missing intermediary folder, it may be possible to delete the folder (after moving any messages to a different folder) to work-around our bug. Please provide any logs on the bug that was created for this problem.