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How to re-install firefox and preserve passwords, cookies

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  • 1 has this problem
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  • Last reply by Moses

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Something has caused Firefox to become difficult to use. Specifically the search bar only works once after launch. The Remember password doesn't seem to work. Download manager stalls. Some sites won't play video. I've sought help on the forums and done the usual stuff, including re-installation. I like Firefox and don't want to change. I want to re-install Firefox, no add-on's or extensions. I want to keep all the personal stuff - a great pain to reconstruct all the bookmarks, passwords, etc.

Is there a script of wizard for this? If not a procedure and a copy of the latest executable?

Very frustrating.... Any help will be appreciated.

Something has caused Firefox to become difficult to use. Specifically the search bar only works once after launch. The Remember password doesn't seem to work. Download manager stalls. Some sites won't play video. I've sought help on the forums and done the usual stuff, including re-installation. I like Firefox and don't want to change. I want to re-install Firefox, no add-on's or extensions. I want to keep all the personal stuff - a great pain to reconstruct all the bookmarks, passwords, etc. Is there a script of wizard for this? If not a procedure and a copy of the latest executable? Very frustrating.... Any help will be appreciated.

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You have two questions open for this support request. Please only open one thread for each request. If you have more than one issue, please make a thread for each of those issues. Please note that you have a response at /questions/1002736 from jscher2000 and a reply at /questions/1001953 from cor-el. Those two are awesome so they should get you up and running!

In the meantime I'll be locking this thread and asking that you follow jscher2000's instructions to see if that will solve your problem. Please do not open any additional threads regarding the same issue as they will be closed off and marked as duplicates. See the Mozilla Support rules and guidelines


If you believe I've closed off this thread in error or have any issues with the way I handled the situation as a Moderator, please report me by visiting my profile and clicking Report abuse Thanks!

Modified by Moses