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My Firefox crashes about every minute!

Posted

I tried to re-install it, reset it, everything. I really like this browser, but it doesn't work. I'm using Windows 8.1 64 bit OS and the latest Firefox.

I tried to re-install it, reset it, everything. I really like this browser, but it doesn't work. I'm using Windows 8.1 64 bit OS and the latest Firefox.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 13.0 r0
  • Google Update
  • Next Generation Java Plug-in 10.55.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers

Application

  • Firefox 29.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0
  • Support URL: https://support.mozilla.org/1/firefox/29.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.6 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • All-in-One Sidebar 0.7.22 ({097d3191-e6fa-4728-9826-b533d755359d})
  • FireGestures 1.8.6 (firegestures@xuldev.org)
  • Gmail Notifier (restartless) 0.4.3.2 (jid0-GjwrPchS3Ugt7xydvqVK4DQk8Ls@jetpack)
  • Tile Tabs 11.8 (tiletabs@DW-dev)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • NO Google Analytics 0.6 (jid1-JcGokIiQyjoBAQ@jetpack) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 660
  • adapterDescription2:
  • adapterDeviceID: 0x11c0
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.16384
  • driverDate: 3-4-2014
  • driverDate2:
  • driverVersion: 9.18.13.3523
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 660 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 6
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140506152807
  • browser.startup.homepage_override.buildID: 20140506152807
  • browser.startup.homepage_override.mstone: 29.0.1
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 29.0.1
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1401090418
  • places.history.expiration.transient_current_max_pages: 104769
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0

Misc

  • User JS: No
  • Accessibility: No

Question owner

It even crashed twice while I was posting this question! Here's the crash log:

AdapterDeviceID: 0x11c0 AdapterVendorID: 0x10de Add-ons: firegestures%40xuldev.org:1.8.6,tiletabs%40DW-dev:11.8,%7B097d3191-e6fa-4728-9826-b533d755359d%7D:0.7.22,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:29.0.1,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.6,jid0-GjwrPchS3Ugt7xydvqVK4DQk8Ls%40jetpack:0.4.3.2,troubleshooter%40mozilla.org:1.1a AvailablePageFile: 6257356800 AvailablePhysicalMemory: 2073001984 AvailableVirtualMemory: 3448123392 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 41156608 BreakpadReserveSize: 37748736 BuildID: 20140506152807 CrashTime: 1401091439 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1401080708 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x11c0, AdapterSubsysID: 354e1458, AdapterDriverVersion: 9.18.13.3523 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 513 StartupTime: 1401090932 SystemMemoryUsePercentage: 50 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 4294836224 URL: https://support.mozilla.org/en-US/?fpa=1 Vendor: Mozilla Version: 29.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 : 

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

It even crashed twice while I was posting this question! Here's the crash log: AdapterDeviceID: 0x11c0 AdapterVendorID: 0x10de Add-ons: firegestures%40xuldev.org:1.8.6,tiletabs%40DW-dev:11.8,%7B097d3191-e6fa-4728-9826-b533d755359d%7D:0.7.22,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:29.0.1,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.6,jid0-GjwrPchS3Ugt7xydvqVK4DQk8Ls%40jetpack:0.4.3.2,troubleshooter%40mozilla.org:1.1a AvailablePageFile: 6257356800 AvailablePhysicalMemory: 2073001984 AvailableVirtualMemory: 3448123392 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 41156608 BreakpadReserveSize: 37748736 BuildID: 20140506152807 CrashTime: 1401091439 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1401080708 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x11c0, AdapterSubsysID: 354e1458, AdapterDriverVersion: 9.18.13.3523 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 513 StartupTime: 1401090932 SystemMemoryUsePercentage: 50 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 4294836224 URL: https://support.mozilla.org/en-US/?fpa=1 Vendor: Mozilla Version: 29.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 : useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.
Moses
  • Moderator
459 solutions 3607 answers

Can you give me your crash reports?

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.
Can you give me your crash reports? #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and paste them into your response here.

Question owner

here they are:

bp-4daa853d-fc41-4a23-8256-172252140526 2014.05.26. 17:04 1eb0a627-b78a-42f4-a862-81c8c34cd65a 2014.05.26. 17:03 bp-598be927-3f5b-4d34-8b1d-7e7282140526 2014.05.26. 12:37 bp-e1d283f3-0f71-4c7b-9768-7c0322140526 2014.05.26. 12:37 bp-fce8d84b-f482-4937-a158-668742140526 2014.05.26. 12:37 bp-80e2f42a-2a5f-4e9e-a763-8952c2140526 2014.05.26. 12:37 bp-089f57f0-913d-471e-818a-621be2140526 2014.05.26. 12:24 bp-9200fb24-38c3-4505-8cab-766212140526 2014.05.26. 10:39 bp-78a098c5-549a-446e-af93-deeea2140526 2014.05.26. 10:38 bp-73616bbb-c524-4d59-a03e-ac6ce2140526 2014.05.26. 10:38 bp-3f2de2bd-59af-49ee-bddf-dfe382140526 2014.05.26. 10:37 bp-9ed7f023-92b5-45a8-b60e-975cf2140526 2014.05.26. 10:07 bp-8139dde5-987d-444c-81f5-d92a82140526 2014.05.26. 10:04 bp-6ca10bd7-6bc6-45a5-bcc6-f91a52140526 2014.05.26. 9:39 bp-f92ac146-ab5a-4598-934c-cfede2140526 2014.05.26. 8:35 bp-d3fc7547-812c-4952-8ca3-282052140526 2014.05.26. 7:49 bp-ebf91a4b-d41c-4402-813b-232262140526 2014.05.26. 7:46 3cb3f06d-bbb0-42b3-acdd-880df71b9648 2014.05.26. 7:27 bp-b5193054-73c1-4a92-9a47-9cb122140526 2014.05.26. 7:12

here they are: bp-4daa853d-fc41-4a23-8256-172252140526 2014.05.26. 17:04 1eb0a627-b78a-42f4-a862-81c8c34cd65a 2014.05.26. 17:03 bp-598be927-3f5b-4d34-8b1d-7e7282140526 2014.05.26. 12:37 bp-e1d283f3-0f71-4c7b-9768-7c0322140526 2014.05.26. 12:37 bp-fce8d84b-f482-4937-a158-668742140526 2014.05.26. 12:37 bp-80e2f42a-2a5f-4e9e-a763-8952c2140526 2014.05.26. 12:37 bp-089f57f0-913d-471e-818a-621be2140526 2014.05.26. 12:24 bp-9200fb24-38c3-4505-8cab-766212140526 2014.05.26. 10:39 bp-78a098c5-549a-446e-af93-deeea2140526 2014.05.26. 10:38 bp-73616bbb-c524-4d59-a03e-ac6ce2140526 2014.05.26. 10:38 bp-3f2de2bd-59af-49ee-bddf-dfe382140526 2014.05.26. 10:37 bp-9ed7f023-92b5-45a8-b60e-975cf2140526 2014.05.26. 10:07 bp-8139dde5-987d-444c-81f5-d92a82140526 2014.05.26. 10:04 bp-6ca10bd7-6bc6-45a5-bcc6-f91a52140526 2014.05.26. 9:39 bp-f92ac146-ab5a-4598-934c-cfede2140526 2014.05.26. 8:35 bp-d3fc7547-812c-4952-8ca3-282052140526 2014.05.26. 7:49 bp-ebf91a4b-d41c-4402-813b-232262140526 2014.05.26. 7:46 3cb3f06d-bbb0-42b3-acdd-880df71b9648 2014.05.26. 7:27 bp-b5193054-73c1-4a92-9a47-9cb122140526 2014.05.26. 7:12

Question owner

It still crashes all the time. Can anyone help? Here's some more crash reports:

bp-46c4ab37-f43a-421d-a234-71e312140527 2014.05.28. 0:48 bp-1291cad1-8337-4569-a48b-77a922140527 2014.05.28. 0:46 bp-a11a63aa-162c-4395-b91a-a9a362140527 2014.05.28. 0:38 bp-e7a8e767-4bbc-49bc-9a3c-94fbb2140527 2014.05.28. 0:17 bp-34c105ce-0e0f-4280-899c-8fd142140527 2014.05.28. 0:17 bp-b7492d2a-7837-48ad-80d7-757912140527 2014.05.28. 0:17 bp-b39fc9f3-5b92-4a0f-8efd-8e4a12140527 2014.05.28. 0:12 bp-e3d553aa-d1ae-4b53-9268-9c5012140527 2014.05.28. 0:12 bp-b26006e2-f2d8-4b4f-903b-14d0d2140527 2014.05.28. 0:09 bp-f2bc5b86-9979-4d04-9046-33ab72140527 2014.05.28. 0:06 d6abf711-d4c6-4d25-9ba1-18704f369ffa 2014.05.28. 0:05 bp-96a3cfd5-f498-4782-ac0b-3a8d12140527 2014.05.27. 23:55 bp-0179177a-5ba4-4c91-902a-19fde2140527 2014.05.27. 23:50 bp-3e2b4817-5f7c-4e7d-9204-639842140527 2014.05.27. 23:48 bp-88e67a65-badd-4857-a887-5a2272140527 2014.05.27. 19:32 bp-555ac5ec-db45-4f17-95f9-b4f8b2140527 2014.05.27. 19:27 bp-691865f2-5483-4e57-bc93-15c172140527 2014.05.27. 19:26 bp-ab718a43-fd5a-4494-9bf0-fc1292140527 2014.05.27. 19:25 bp-11ab63f2-ddfe-47e2-9b10-a347c2140527 2014.05.27. 19:20 bp-35e668ae-4945-469b-9942-a3e662140527 2014.05.27. 19:16

It still crashes all the time. Can anyone help? Here's some more crash reports: bp-46c4ab37-f43a-421d-a234-71e312140527 2014.05.28. 0:48 bp-1291cad1-8337-4569-a48b-77a922140527 2014.05.28. 0:46 bp-a11a63aa-162c-4395-b91a-a9a362140527 2014.05.28. 0:38 bp-e7a8e767-4bbc-49bc-9a3c-94fbb2140527 2014.05.28. 0:17 bp-34c105ce-0e0f-4280-899c-8fd142140527 2014.05.28. 0:17 bp-b7492d2a-7837-48ad-80d7-757912140527 2014.05.28. 0:17 bp-b39fc9f3-5b92-4a0f-8efd-8e4a12140527 2014.05.28. 0:12 bp-e3d553aa-d1ae-4b53-9268-9c5012140527 2014.05.28. 0:12 bp-b26006e2-f2d8-4b4f-903b-14d0d2140527 2014.05.28. 0:09 bp-f2bc5b86-9979-4d04-9046-33ab72140527 2014.05.28. 0:06 d6abf711-d4c6-4d25-9ba1-18704f369ffa 2014.05.28. 0:05 bp-96a3cfd5-f498-4782-ac0b-3a8d12140527 2014.05.27. 23:55 bp-0179177a-5ba4-4c91-902a-19fde2140527 2014.05.27. 23:50 bp-3e2b4817-5f7c-4e7d-9204-639842140527 2014.05.27. 23:48 bp-88e67a65-badd-4857-a887-5a2272140527 2014.05.27. 19:32 bp-555ac5ec-db45-4f17-95f9-b4f8b2140527 2014.05.27. 19:27 bp-691865f2-5483-4e57-bc93-15c172140527 2014.05.27. 19:26 bp-ab718a43-fd5a-4494-9bf0-fc1292140527 2014.05.27. 19:25 bp-11ab63f2-ddfe-47e2-9b10-a347c2140527 2014.05.27. 19:20 bp-35e668ae-4945-469b-9942-a3e662140527 2014.05.27. 19:16
Moses
  • Moderator
459 solutions 3607 answers

Can you try to start Firefox in Safe Mode to see if Firefox works properly with no error? You can start Firefox in Safe Mode below:

  • Windows/Mac: Go to Help > Restart with add-ons disabled
  • Linux: Run firefox -safe-mode in the Terminal/Konsole

If Firefox opens up fine with no problems, it's probably one of your extensions that's causing the issue. You can re-enable your add-ons one by one until you find the one that causes the issue upon being re-enabled.


Can you try to start Firefox in Safe Mode to see if Firefox works properly with no error? You can start Firefox in Safe Mode below: *'''Windows/Mac''': Go to Help > Restart with add-ons disabled *'''Linux''': Run ''firefox -safe-mode'' in the Terminal/Konsole If Firefox opens up fine with no problems, it's probably one of your extensions that's causing the issue. You can re-enable your add-ons one by one until you find the one that causes the issue upon being re-enabled. ----

Question owner

Hi,

First of all thanks a lot for trying to help. I restarted it in safe mode with all add-ons disabled. It crashed within about a minute.  :-((

Here's the crash report:

bp-4f296130-1026-4dfe-b84c-4b32d2140528 2014.05.28. 9:14

Hi, First of all thanks a lot for trying to help. I restarted it in safe mode with all add-ons disabled. It crashed within about a minute. :-(( Here's the crash report: bp-4f296130-1026-4dfe-b84c-4b32d2140528 2014.05.28. 9:14
Moses
  • Moderator
459 solutions 3607 answers

I also see that you have Firefox 29 installed. Mozilla released 29.0.1 as an update to Firefox to fix some bugs. Please try to install the 29.0.1 to see if that helps.

  • Go to new fx menu > Help > About Firefox

Firefox should then grab the update and install it.


Try to set javascript.options.baselinejit to false in about:config:

  • Navigate to about:config in your Address Bar
  • Press the "I'll be careful, I promise!" button to proceed
  • Search for javascript.options.baselinejit and set it to false by right clicking the pref and selecting Toggle.
  • Restart Firefox and see if it works properly.

You can also try to disable hardware acceleration in Firefox as well
Firefox has hardware acceleration set to "on" by default, but it's still young, which means some video cards or drivers might have problems with it. You can try to disable hardware acceleration to see if that alleviates your problems.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps for Firefox version 29.0 and above:

  • Click the menu button New Fx Menu and select Options for Windows or Preferences on Mac or Linux. For Firefox 28.0 and previous versions, click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window, click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

I also see that you have Firefox 29 installed. Mozilla released 29.0.1 as an update to Firefox to fix some bugs. Please try to install the 29.0.1 to see if that helps. *Go to [[Image:new fx menu]] > Help > About Firefox Firefox should then grab the update and install it. ---- Try to set '''javascript.options.baselinejit''' to false in about:config: *Navigate to '''about:config''' in your Address Bar *Press the "I'll be careful, I promise!" button to proceed *Search for '''javascript.options.baselinejit''' and set it to false by right clicking the pref and selecting Toggle. *Restart Firefox and see if it works properly. ---- You can also try to disable hardware acceleration in Firefox as well<Br> Firefox has hardware acceleration set to "on" by default, but it's still young, which means some video cards or drivers might have problems with it. You can try to disable hardware acceleration to see if that alleviates your problems. You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.). Then perform these steps for Firefox version 29.0 and above: *Click the menu button [[Image:New Fx Menu]] and select Options for Windows or Preferences on Mac or Linux. For Firefox 28.0 and previous versions, click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options. *In the Firefox options window, click the ''Advanced'' tab, then select "General". *In the settings list, you should find the ''Use hardware acceleration when available'' checkbox. Uncheck this checkbox. *Now, restart Firefox and see if the problems persist. Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles: * [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] * [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]

Modified by Moses

Question owner

there are two of those:

javascript.options.baselinejit.chrome

and

javascript.options.baselinejit.content

Which one should I disable?

there are two of those: javascript.options.baselinejit.chrome and javascript.options.baselinejit.content Which one should I disable?
Moses
  • Moderator
459 solutions 3607 answers

You can try to disable the Baseline JavaScript compiler introduced in Firefox 23 and the IonMonkey JavaScript compiler introduced in Firefox 18 to see if that helps at all

crullx said

There are two of those: javascript.options.baseline.jit.chrome and javascript.options.baselinejit.content. Which one should I disable?

It might not be necessary to disable both, but as I am not sure how they interrelate, it seems safest to treat them as a pair. So set them both to FALSE
Another thing to set to false to see if it makes a difference is to disable javascript.options.ion.content

You have to restart Firefox for changes to take effect. Let me know how everything goes.

You can try to disable the Baseline JavaScript compiler introduced in Firefox 23 and the IonMonkey JavaScript compiler introduced in Firefox 18 to see if that helps at all<br> <i>crullx said</i> <blockquote> There are two of those: javascript.options.baseline.jit.chrome and javascript.options.baselinejit.content. Which one should I disable?</blockquote> It might not be necessary to disable both, but as I am not sure how they interrelate, it seems safest to treat them as a pair. So set them both to <B>FALSE</b><Br> Another thing to set to false to see if it makes a difference is to disable <code>javascript.options.ion.content</code> You have to restart Firefox for changes to take effect. Let me know how everything goes.

Modified by Moses

Question owner

- I'm using the latest version: 29.0.1 - Disabled hardware acceleration - updated all my VGA drivers yesterday, also the Motherboard Bios, also installed all the updates for my Windows 8.1 X64 - disabled WebGL - disabled "javascript.options.ion.content" - restarted Firefox after each change

STILL crashed!  :-(

I'm really sad now, I'm think I won't be able to use this software, however it is (would be) my favorite because of the awesome addons, this is the best and most useful browser ever.  :-(

By the way in my crash reports I see that Firefox is unable to recognize my OS. In this crash report you can see Windows NT and X86: https://crash-stats.mozilla.com/report/index/cc607a9e-b7ae-497d-b25d-c659d2140529 But in truth I'm using Windows 8.1 X64!

Can that be a problem that Firefox doesn't recognize my OS?

- I'm using the latest version: 29.0.1 - Disabled hardware acceleration - updated all my VGA drivers yesterday, also the Motherboard Bios, also installed all the updates for my Windows 8.1 X64 - disabled WebGL - disabled "javascript.options.ion.content" - restarted Firefox after each change STILL crashed! :-( I'm really sad now, I'm think I won't be able to use this software, however it is (would be) my favorite because of the awesome addons, this is the best and most useful browser ever. :-( By the way in my crash reports I see that Firefox is unable to recognize my OS. In this crash report you can see Windows NT and X86: https://crash-stats.mozilla.com/report/index/cc607a9e-b7ae-497d-b25d-c659d2140529 But in truth I'm using Windows 8.1 X64! Can that be a problem that Firefox doesn't recognize my OS?

Modified by crullx

Moses
  • Moderator
459 solutions 3607 answers

Have you tried disabling the JIT compiler? (javascript.options.baselinejit.chrome and javascript.options.baselinejit.content) Your crash report's crashing thread is linking to this module which is starting up YARR JIT. (AFAICT)

Have you tried disabling the JIT compiler? (javascript.options.baselinejit.chrome and javascript.options.baselinejit.content) Your crash report's crashing thread is linking to [http://hg.mozilla.org/releases/mozilla-release/annotate/0cd2e9a8ba6f/js/src/vm/RegExpObject.cpp#l601 this module] which is starting up YARR JIT. (AFAICT)

Question owner

Yes of course I disabled both. Still crashes. It seems like there's no solution for me.  :-(

Yes of course I disabled both. Still crashes. It seems like there's no solution for me. :-(
guigs 1072 solutions 11697 answers

Doesn't look like there is a 64 bit https://ftp.mozilla.org/pub/mozilla.o.../29.0.1/ in th archived directory.

If I may ask what was changed or what was being done before it started crashing?

Doesn't look like there is a 64 bit [https://ftp.mozilla.org/pub/mozilla.org/firefox/releases/29.0.1/] in th archived directory. If I may ask what was changed or what was being done before it started crashing?

Question owner

Nothing. I didn't change anything. I haven't been using Firefox for about 10 years. Nowadays I thought I give it a try because I hate the new Opera, which I was using unil now. So I gave Firefox a try and I loved all the features and all the addons. It just doesn't work. It crashes all the time. By the way I just re-installed my entire Windows today. It's totally clean. I only installed the latest drivers for my hardware, Adobe Flash, Java and DirectX. Nothing else. This is a clean Windows install. Firefox still crashes.

Here are the latest crashes since I re-installed everything:

bp-a4fff1ab-2fe7-4c9b-a816-df6bd2140613 2014.06.13. 11:47 bp-b53c2c37-ab20-4f69-ac98-d57292140613 2014.06.13. 11:22 bp-0f7f2310-ccce-4f79-99a9-bd9292140613 2014.06.13. 11:22 bp-4a4a9b55-3b63-416d-9d67-537ca2140613 2014.06.13. 11:22 bp-7679ecfc-490c-410c-9ab9-274b62140613 2014.06.13. 11:22 bp-644e9c8a-1c6b-4fc2-800e-1f1842140613 2014.06.13. 11:21 bp-8dbf7743-7935-4e5f-ad65-09cc02140613 2014.06.13. 11:17 bp-52f26e5e-2509-426d-8fd8-c7dc42140613 2014.06.13. 11:01 bp-690d964b-4543-4135-95e2-ccb112140613 2014.06.13. 11:01 bp-a347bcbd-98bf-4985-ab09-380cf2140613 2014.06.13. 10:58 bp-b5554e78-94a6-4ec7-a562-f5b4a2140613 2014.06.13. 10:58 bp-9cc0f2b2-6078-48bd-8056-2f9d02140613 2014.06.13. 9:49

Nothing. I didn't change anything. I haven't been using Firefox for about 10 years. Nowadays I thought I give it a try because I hate the new Opera, which I was using unil now. So I gave Firefox a try and I loved all the features and all the addons. It just doesn't work. It crashes all the time. By the way I just re-installed my entire Windows today. It's totally clean. I only installed the latest drivers for my hardware, Adobe Flash, Java and DirectX. Nothing else. This is a clean Windows install. Firefox still crashes. Here are the latest crashes since I re-installed everything: bp-a4fff1ab-2fe7-4c9b-a816-df6bd2140613 2014.06.13. 11:47 bp-b53c2c37-ab20-4f69-ac98-d57292140613 2014.06.13. 11:22 bp-0f7f2310-ccce-4f79-99a9-bd9292140613 2014.06.13. 11:22 bp-4a4a9b55-3b63-416d-9d67-537ca2140613 2014.06.13. 11:22 bp-7679ecfc-490c-410c-9ab9-274b62140613 2014.06.13. 11:22 bp-644e9c8a-1c6b-4fc2-800e-1f1842140613 2014.06.13. 11:21 bp-8dbf7743-7935-4e5f-ad65-09cc02140613 2014.06.13. 11:17 bp-52f26e5e-2509-426d-8fd8-c7dc42140613 2014.06.13. 11:01 bp-690d964b-4543-4135-95e2-ccb112140613 2014.06.13. 11:01 bp-a347bcbd-98bf-4985-ab09-380cf2140613 2014.06.13. 10:58 bp-b5554e78-94a6-4ec7-a562-f5b4a2140613 2014.06.13. 10:58 bp-9cc0f2b2-6078-48bd-8056-2f9d02140613 2014.06.13. 9:49
guigs 1072 solutions 11697 answers

Ok, So these next batch of crashes are a large number of Baseline signatures and two signatures:

  • nsCycleCollector::FreeSnowWhite(bool)
  • NSSCKFWC_Initialize | secmod_LoadPKCS11Module - which is a Flash Module trying to start.
  • js::RegExpShared::executeMatchOnly(JSContext*, wchar_t const*, unsigned int, unsigned int*, js::MatchPair&) - I amnot sure about this one.

In the new profile, does adoble flash update to 14? Please try to reinstall the Adobe extension from the website one more time. This is a start up issue and I think flash may be causing this. (at least crash 2) as for the RegExpShared its a regex expression that checks if it matches a list and only executes if it passes on the start up of Firefox.

After reinstalling Adobe, please Start Firefox in Safe mode to see if it is another extension causing the other signature crash.

I look forward to your reply.

EDIT_ also can you copy the new about:support information from your new profile. Thank you.

EDIT 2- That module NSSCKFWC_Initialize is also a checker to see if all the nss certs are there? The second module never loads. At any time have you updated NSS to version 3.16, this is strange. That about:support info would be useful if we found a bug. When you reinstalled did you delete all the Program Files and uninstall the program first?

Ok, So these next batch of crashes are a large number of Baseline signatures and two signatures: * ''nsCycleCollector::FreeSnowWhite(bool)'' * ''NSSCKFWC_Initialize | secmod_LoadPKCS11Module'' - which is a Flash Module trying to start. * ''js::RegExpShared::executeMatchOnly(JSContext*, wchar_t const*, unsigned int, unsigned int*, js::MatchPair&)'' - I amnot sure about this one. In the new profile, does adoble flash update to 14? Please try to reinstall the Adobe extension from the website one more time. This is a start up issue and I think flash may be causing this. (at least crash 2) as for the RegExpShared its a regex expression that checks if it matches a list and only executes if it passes on the start up of Firefox. After reinstalling Adobe, please Start Firefox in Safe mode to see if it is another extension causing the other signature crash. I look forward to your reply. EDIT_ also can you copy the new about:support information from your new profile. Thank you. EDIT 2- That module NSSCKFWC_Initialize is also a checker to see if all the nss certs are there? The second module never loads. At any time have you updated NSS to version 3.16, this is strange. That about:support info would be useful if we found a bug. When you reinstalled did you delete all the Program Files and uninstall the program first?

Modified by guigs

Moses
  • Moderator
459 solutions 3607 answers

This method solved a similar case a while back. You should try it and see if it works out.

Try setting javascript.options.baselinejit to false in about:config:

  • Navigate to about:config in your Address Bar
  • Press the "I'll be careful, I promise!" button to proceed
  • Search for javascript.options.baselinejit and set it to false by right clicking the pref and selecting Toggle.
  • Restart Firefox and see if it works properly.
This method solved a similar case a while back. You should try it and see if it works out. Try setting '''javascript.options.baselinejit''' to false in about:config: *Navigate to '''about:config''' in your Address Bar *Press the "I'll be careful, I promise!" button to proceed *Search for '''javascript.options.baselinejit''' and set it to false by right clicking the pref and selecting Toggle. *Restart Firefox and see if it works properly.

Question owner

Moses:

I already did the baselinejit thing ages ago. You told me to try that.  :-) It didn't help.

Moses: I already did the baselinejit thing ages ago. You told me to try that. :-) It didn't help.

Question owner

guigs2:

"In the new profile, does adoble flash update to 14? Please try to reinstall the Adobe extension from the website one more time."

I reinstalled it from the website. Didn't help. Still crashes.

"After reinstalling Adobe, please Start Firefox in Safe mode to see if it is another extension causing the other signature crash."

Did it. But still crashes even without any addons.

"EDIT 2- That module NSSCKFWC_Initialize is also a checker to see if all the nss certs are there?"

I didn't understand a word of this.  :-)

"The second module never loads. At any time have you updated NSS to version 3.16"

I don't even know what is NSS. I didn't update it.

"When you reinstalled did you delete all the Program Files and uninstall the program first? "

I reinstalled my Windows. Formatted the entire C drive! This is a clean install with a very few programs. Latest Firefox, latest Adobe Flash.

"EDIT_ also can you copy the new about:support information from your new profile. Thank you."

Here you go. It's in Hungarian. I hope it doesn't matter, but this is what I have. I don't know how to view this support page in english.

Alkalmazás alapadatai


Név: Firefox Verzió: 30.0 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0

Hibajelentések az elmúlt 3 napról


Jelentésazonosító: bp-d4143ec3-1d56-4052-8145-d83a62140614 Elküldve: 1 perce

Jelentésazonosító: bp-03302d35-8af8-4044-b6fe-18f1a2140614 Elküldve: 5 perce

Jelentésazonosító: bp-2c10716b-b2c9-4865-bef3-b70ae2140614 Elküldve: 7 perce

Jelentésazonosító: bp-331c0d01-b518-4430-ad7b-bf2d62140614 Elküldve: 7 perce

Jelentésazonosító: bp-19f5beb8-d772-466d-bc80-ec6532140614 Elküldve: 8 perce

Jelentésazonosító: bp-2738a37a-ad36-4916-a57c-699652140614 Elküldve: 12 perce

Jelentésazonosító: bp-5bde34cf-4fa2-439c-9b59-ba4d72140614 Elküldve: 13 perce

Jelentésazonosító: bp-8cd2eea7-b530-4e07-a33b-713cb2140614 Elküldve: 16 perce

Jelentésazonosító: bp-1f554d70-c418-484f-80bc-895b62140614 Elküldve: 31 perce

Jelentésazonosító: bp-a4fff1ab-2fe7-4c9b-a816-df6bd2140613 Elküldve: 23 órája

Jelentésazonosító: bp-b53c2c37-ab20-4f69-ac98-d57292140613 Elküldve: 24 órája

Jelentésazonosító: bp-0f7f2310-ccce-4f79-99a9-bd9292140613 Elküldve: 24 órája

Jelentésazonosító: bp-4a4a9b55-3b63-416d-9d67-537ca2140613 Elküldve: 24 órája

Jelentésazonosító: bp-7679ecfc-490c-410c-9ab9-274b62140613 Elküldve: 24 órája

Jelentésazonosító: bp-644e9c8a-1c6b-4fc2-800e-1f1842140613 Elküldve: 24 órája

Jelentésazonosító: bp-8dbf7743-7935-4e5f-ad65-09cc02140613 Elküldve: 24 órája

Jelentésazonosító: bp-52f26e5e-2509-426d-8fd8-c7dc42140613 Elküldve: 24 órája

Jelentésazonosító: bp-690d964b-4543-4135-95e2-ccb112140613 Elküldve: 24 órája

Jelentésazonosító: bp-a347bcbd-98bf-4985-ab09-380cf2140613 Elküldve: 1 napja

Jelentésazonosító: bp-b5554e78-94a6-4ec7-a562-f5b4a2140613 Elküldve: 1 napja

Jelentésazonosító: bp-9cc0f2b2-6078-48bd-8056-2f9d02140613 Elküldve: 1 napja

Minden összeomlás-bejelentés

Kiterjesztések


Név: Adblock Plus Verzió: 2.6.3 Engedélyezve: true Azonosító: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Név: All-in-One Sidebar Verzió: 0.7.22 Engedélyezve: true Azonosító: {097d3191-e6fa-4728-9826-b533d755359d}

Név: FireGestures Verzió: 1.8.6 Engedélyezve: true Azonosító: firegestures@xuldev.org

Név: Gmail Notifier (restartless) Verzió: 0.4.4 Engedélyezve: true Azonosító: jid0-GjwrPchS3Ugt7xydvqVK4DQk8Ls@jetpack

Név: Tile Tabs Verzió: 11.8 Engedélyezve: true Azonosító: tiletabs@DW-dev

Név: YouTube High Definition Verzió: 9.0 Engedélyezve: true Azonosító: {7b1bf0b6-a1b9-42b0-b75d-252036438bdc}

Név: Troubleshooter Verzió: 1.1a Engedélyezve: false Azonosító: troubleshooter@mozilla.org

Fontos, módosított beállítások


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.places.smartBookmarksVersion: 7 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20140605174243 browser.startup.homepage: about:newtab browser.startup.homepage_override.buildID: 20140605174243 browser.startup.homepage_override.mstone: 30.0 browser.tabs.loadInBackground: false browser.tabs.warnOnClose: false dom.mozApps.used: true extensions.lastAppVersion: 30.0 gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1402654379 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1402654378

Grafika


Adapter illesztőprogramjai: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter leírása: NVIDIA GeForce GTX 660 Adapter memóriája: 2048 Direct2D engedélyezve: true DirectWrite engedélyezve: true (6.3.9600.16384) Eszközazonosító: 0x11c0 GPU #2 aktív: false GPU segítségével gyorsított ablakok: 1/1 Direct3D 10 Gyártóazonosító: 0x10de Illesztőprogram dátuma: 5-19-2014 Illesztőprogram verziója: 9.18.13.3788 WebGL-megjelenítő: Google Inc. -- ANGLE (NVIDIA GeForce GTX 660 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript


Inkrementális GC: true

Kisegítő lehetőségek


Aktiválva: false Kisegítő lehetőségek letiltása: 0

Könyvtárak verziói


NSPR Elvárt minimális verzió: 4.10.6 Használt verzió: 4.10.6

NSS Elvárt minimális verzió: 3.16 Basic ECC Használt verzió: 3.16 Basic ECC

NSSSMIME Elvárt minimális verzió: 3.16 Basic ECC Használt verzió: 3.16 Basic ECC

NSSSSL Elvárt minimális verzió: 3.16 Basic ECC Használt verzió: 3.16 Basic ECC

NSSUTIL Elvárt minimális verzió: 3.16 Használt verzió: 3.16

guigs2: "In the new profile, does adoble flash update to 14? Please try to reinstall the Adobe extension from the website one more time." I reinstalled it from the website. Didn't help. Still crashes. "After reinstalling Adobe, please Start Firefox in Safe mode to see if it is another extension causing the other signature crash." Did it. But still crashes even without any addons. "EDIT 2- That module NSSCKFWC_Initialize is also a checker to see if all the nss certs are there?" I didn't understand a word of this. :-) "The second module never loads. At any time have you updated NSS to version 3.16" I don't even know what is NSS. I didn't update it. "When you reinstalled did you delete all the Program Files and uninstall the program first? " I reinstalled my Windows. Formatted the entire C drive! This is a clean install with a very few programs. Latest Firefox, latest Adobe Flash. "EDIT_ also can you copy the new about:support information from your new profile. Thank you." Here you go. It's in Hungarian. I hope it doesn't matter, but this is what I have. I don't know how to view this support page in english. Alkalmazás alapadatai --------------------- Név: Firefox Verzió: 30.0 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0 Hibajelentések az elmúlt 3 napról --------------------------------- Jelentésazonosító: bp-d4143ec3-1d56-4052-8145-d83a62140614 Elküldve: 1 perce Jelentésazonosító: bp-03302d35-8af8-4044-b6fe-18f1a2140614 Elküldve: 5 perce Jelentésazonosító: bp-2c10716b-b2c9-4865-bef3-b70ae2140614 Elküldve: 7 perce Jelentésazonosító: bp-331c0d01-b518-4430-ad7b-bf2d62140614 Elküldve: 7 perce Jelentésazonosító: bp-19f5beb8-d772-466d-bc80-ec6532140614 Elküldve: 8 perce Jelentésazonosító: bp-2738a37a-ad36-4916-a57c-699652140614 Elküldve: 12 perce Jelentésazonosító: bp-5bde34cf-4fa2-439c-9b59-ba4d72140614 Elküldve: 13 perce Jelentésazonosító: bp-8cd2eea7-b530-4e07-a33b-713cb2140614 Elküldve: 16 perce Jelentésazonosító: bp-1f554d70-c418-484f-80bc-895b62140614 Elküldve: 31 perce Jelentésazonosító: bp-a4fff1ab-2fe7-4c9b-a816-df6bd2140613 Elküldve: 23 órája Jelentésazonosító: bp-b53c2c37-ab20-4f69-ac98-d57292140613 Elküldve: 24 órája Jelentésazonosító: bp-0f7f2310-ccce-4f79-99a9-bd9292140613 Elküldve: 24 órája Jelentésazonosító: bp-4a4a9b55-3b63-416d-9d67-537ca2140613 Elküldve: 24 órája Jelentésazonosító: bp-7679ecfc-490c-410c-9ab9-274b62140613 Elküldve: 24 órája Jelentésazonosító: bp-644e9c8a-1c6b-4fc2-800e-1f1842140613 Elküldve: 24 órája Jelentésazonosító: bp-8dbf7743-7935-4e5f-ad65-09cc02140613 Elküldve: 24 órája Jelentésazonosító: bp-52f26e5e-2509-426d-8fd8-c7dc42140613 Elküldve: 24 órája Jelentésazonosító: bp-690d964b-4543-4135-95e2-ccb112140613 Elküldve: 24 órája Jelentésazonosító: bp-a347bcbd-98bf-4985-ab09-380cf2140613 Elküldve: 1 napja Jelentésazonosító: bp-b5554e78-94a6-4ec7-a562-f5b4a2140613 Elküldve: 1 napja Jelentésazonosító: bp-9cc0f2b2-6078-48bd-8056-2f9d02140613 Elküldve: 1 napja Minden összeomlás-bejelentés Kiterjesztések -------------- Név: Adblock Plus Verzió: 2.6.3 Engedélyezve: true Azonosító: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Név: All-in-One Sidebar Verzió: 0.7.22 Engedélyezve: true Azonosító: {097d3191-e6fa-4728-9826-b533d755359d} Név: FireGestures Verzió: 1.8.6 Engedélyezve: true Azonosító: firegestures@xuldev.org Név: Gmail Notifier (restartless) Verzió: 0.4.4 Engedélyezve: true Azonosító: jid0-GjwrPchS3Ugt7xydvqVK4DQk8Ls@jetpack Név: Tile Tabs Verzió: 11.8 Engedélyezve: true Azonosító: tiletabs@DW-dev Név: YouTube High Definition Verzió: 9.0 Engedélyezve: true Azonosító: {7b1bf0b6-a1b9-42b0-b75d-252036438bdc} Név: Troubleshooter Verzió: 1.1a Engedélyezve: false Azonosító: troubleshooter@mozilla.org Fontos, módosított beállítások ------------------------------ accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.places.smartBookmarksVersion: 7 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20140605174243 browser.startup.homepage: about:newtab browser.startup.homepage_override.buildID: 20140605174243 browser.startup.homepage_override.mstone: 30.0 browser.tabs.loadInBackground: false browser.tabs.warnOnClose: false dom.mozApps.used: true extensions.lastAppVersion: 30.0 gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1402654379 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1402654378 Grafika ------- Adapter illesztőprogramjai: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter leírása: NVIDIA GeForce GTX 660 Adapter memóriája: 2048 Direct2D engedélyezve: true DirectWrite engedélyezve: true (6.3.9600.16384) Eszközazonosító: 0x11c0 GPU #2 aktív: false GPU segítségével gyorsított ablakok: 1/1 Direct3D 10 Gyártóazonosító: 0x10de Illesztőprogram dátuma: 5-19-2014 Illesztőprogram verziója: 9.18.13.3788 WebGL-megjelenítő: Google Inc. -- ANGLE (NVIDIA GeForce GTX 660 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 JavaScript ---------- Inkrementális GC: true Kisegítő lehetőségek -------------------- Aktiválva: false Kisegítő lehetőségek letiltása: 0 Könyvtárak verziói ------------------ NSPR Elvárt minimális verzió: 4.10.6 Használt verzió: 4.10.6 NSS Elvárt minimális verzió: 3.16 Basic ECC Használt verzió: 3.16 Basic ECC NSSSMIME Elvárt minimális verzió: 3.16 Basic ECC Használt verzió: 3.16 Basic ECC NSSSSL Elvárt minimális verzió: 3.16 Basic ECC Használt verzió: 3.16 Basic ECC NSSUTIL Elvárt minimális verzió: 3.16 Használt verzió: 3.16

Question owner

By the way I still find it strange that all my crash reports say this:

OS Windows NT OS Version 6.3.9600

I use Windows 8.1 Pro 64 bit! I attach a screenshot of my system info:

By the way I still find it strange that all my crash reports say this: OS Windows NT OS Version 6.3.9600 I use Windows 8.1 Pro 64 bit! I attach a screenshot of my system info: