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Mail server reports invalid login. Retype login and server accepts it. Password Manager selected.

  • 2 replies
  • 1 has this problem
  • 36 views
  • Last reply by mmblaine

wachobc
wachobc

TBird v 24.5 running on W7 and Avast Free AV (up to date) running.

For years TB has been successfully accessing the pop mail account on this PC with Avast, etc...

Recently the provider (Centurylink/Embarqmail) made some changes. I double-checked the settings against their online list of settings. Also went over them with the Tech Support folks on the phone.

Upon opening TB, it goes to check mail and reports back:

Sending of username did not succeed. Mail server pop.centurylink.net responded Auth-status invalid login or password.

Press OK, then select Re-type PW. Enter the same password as I always have, and select Password Manager to remember.

TB will successfully check mail.

Close TB, start it up again, and get the same response. Go though the same motions, and am able to get mail.

Centurylink/Embarq has said repeatedly that I need to contact the manufacturer of TB... They say they have given me all the support and settings they can.

I've tried changing all sorts of settings to no avail.

Hoping that someone out there recognizes this problem and can offer a solution, or give me some items to check to get to the bottom of it.

Thank you in advance for your time.

System details as shown are for the PC I'm using to submit the request, not the PC I'm trying to solve the problem upon.

TBird v 24.5 running on W7 and Avast Free AV (up to date) running. For years TB has been successfully accessing the pop mail account on this PC with Avast, etc... Recently the provider (Centurylink/Embarqmail) made some changes. I double-checked the settings against their online list of settings. Also went over them with the Tech Support folks on the phone. Upon opening TB, it goes to check mail and reports back: Sending of username did not succeed. Mail server pop.centurylink.net responded Auth-status invalid login or password. Press OK, then select Re-type PW. Enter the same password as I always have, and select Password Manager to remember. TB will successfully check mail. Close TB, start it up again, and get the same response. Go though the same motions, and am able to get mail. Centurylink/Embarq has said repeatedly that I need to contact the manufacturer of TB... They say they have given me all the support and settings they can. I've tried changing all sorts of settings to no avail. Hoping that someone out there recognizes this problem and can offer a solution, or give me some items to check to get to the bottom of it. Thank you in advance for your time. System details as shown are for the PC I'm using to submit the request, not the PC I'm trying to solve the problem upon.

Modified by wachobc

All Replies (2)

teeness
teeness

You can try this:

Open TB, go to Tools/Options/Security/Passwords, and click saved passwords. Select (click) the email with the password issue, and then click remove. Restart TB.

The password prompt comes up. Enter password, check the remember option, and see if that fixes the issue by restarting and seeing if it logs in without issue.

Modified by teeness

mmblaine
mmblaine

I have had the same experience and it was caused by SSL scanning in Avast. Try turning off SSL mail scanning. It worked for me.