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hello, the screen of my smartphone does not change orientation when it is rotated, not matter which application is used.

  • 7 replies
  • 6 have this problem
  • 460 views
  • Last reply by gascoigne

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Hardware: ZTE Open C with Firefox OS 1.3.

Could it be a problem with the Hardware, or is something wrong within the settings?

thank you very much thomas

Chosen solution

hello,

it is every application! But the phone has another major problem and i decided to sent it back.

thank you all for your help thomas

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All Replies (7)

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Hello,

After reading the information provided about your issue I suggest a soft reset of the phone.

  1. Take the back cover of the phone off.
  2. Take the battery out.
  3. Take the SIM card and microSD card out (if applicable).
  4. Wait 10 seconds.
  5. Put the SIM card and microSD card back in (if applicable).
  6. Put the battery back in.
  7. Put the back cover back on.
  8. Turn the device on.
  9. Check if the issue you were having is still present.

Please report back to us if this solved your problem!

Thank you

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thanks for your quick response!

I followed your steps (don't have a micro sd card) but still have the same problem!

thomas

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update, still have the same problem after factory reset

Modified by gascoigne

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Since 1.2 there should be a device orientation lock in settings. Please check this is not activated.

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under "settings - display - lock orientation" is turned off! Is that the option you are talking about?

thanks thomas

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Hi gascoigne, The new ZTE OPEN C is on 1.3. Please set the orientation to the desired setting and restart the device. Not all applications have a view on both orientations. For example I have Text editor app and it changes orientation. However Flappy bird does not.

What application are you seeing this in?

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Chosen Solution

hello,

it is every application! But the phone has another major problem and i decided to sent it back.

thank you all for your help thomas