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Save Image As and Browse not working

Posted

This actually started prior to updating to FF29.0.1 but has gotten worse since. When I right click on any image on any page I get the menu and the option to 'Save Image As' but when I click on it I get a brief hour glass and then nothing happens. It used to be that if I restarted Firefox it would work for a little while but now it won't work at all. Same with browsing for a file. For example I am currently searching for work so I need to attach my resume a lot. When I click browse on the web page in order to point to my resume nothing happens and this is across all web pages. IE however works. Which is annoying as I HATE IE.

Things you should know. I am still on WindowsXP (could that be the issue?). I have tried running in Safe Mode as well as Resetting Firefox and the issues both still persists.

I have a work around for the Save Image Issue via an Add-On that I found but the Browse Issue is still ongoing and VERY annoying. HELP!!!

This actually started prior to updating to FF29.0.1 but has gotten worse since. When I right click on any image on any page I get the menu and the option to 'Save Image As' but when I click on it I get a brief hour glass and then nothing happens. It used to be that if I restarted Firefox it would work for a little while but now it won't work at all. Same with browsing for a file. For example I am currently searching for work so I need to attach my resume a lot. When I click browse on the web page in order to point to my resume nothing happens and this is across all web pages. IE however works. Which is annoying as I HATE IE. Things you should know. I am still on WindowsXP (could that be the issue?). I have tried running in Safe Mode as well as Resetting Firefox and the issues both still persists. I have a work around for the Save Image Issue via an Add-On that I found but the Browse Issue is still ongoing and VERY annoying. HELP!!!

Chosen solution

Figured it out. Malware. I had a different issue and I ran Malware bytes and now all my Firefox issues are resolved. Should have thought of that in the first place.

Read this answer in context 3

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 13.0 r0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.30214.0
  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.06
  • Next Generation Java Plug-in 10.51.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • VLC media player Web Plugin 2.0.6
  • Amazon MP3 Downloader Plugin 1.0.17
  • Yahoo Application State Plugin version 1.0.0.7
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • MetaStream 3 Plugin r4

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:29.0) Gecko/20100101 Firefox/29.0

More Information

Noah_SUMO
  • Moderator
98 solutions 607 answers

Helpful Reply

Hi, this is most likely caused by one of your addons.

Type about:support into your url bar and press enter. Then click the "Copy all to clipboard" button and paste the output here.

This will let me see what addons you have installed.

The easiest fix might be to create a new Firefox profile for you. You can try that using the "Reset Firefox" feature also located in the about:support page.

To reset Firefox read:

Your saved passwords, bookmarks, browsing history, cookies, etc will be copied over to a new Firefox profile including your currently open tabs. But addons will not be carried over.

Hi, this is most likely caused by one of your addons. Type about:support into your url bar and press enter. Then click the "Copy all to clipboard" button and paste the output here. This will let me see what addons you have installed. The easiest fix might be to create a new Firefox profile for you. You can try that using the "Reset Firefox" feature also located in the about:support page. To reset Firefox read: *[[Reset Firefox preferences to troubleshoot and fix problems]] *[https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems#w_what-does-the-reset-feature-do What does a Firefox Reset do?] Your saved passwords, bookmarks, browsing history, cookies, etc will be copied over to a new Firefox profile including your currently open tabs. But addons will not be carried over.

Modified by Noah_SUMO

Question owner

Here is the info you asked for. I have tried this with all the add ons disabled as well. I'll try the new profile thing tomorrow when I have more time.

Application Basics


Name: Firefox Version: 29.0.1 User Agent: Mozilla/5.0 (Windows NT 5.1; rv:29.0) Gecko/20100101 Firefox/29.0

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Adblock Plus Version: 2.6 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: avast! Online Security Version: 9.0.2006.53 Enabled: true ID: wrc@avast.com

Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: true ID: {20a82645-c095-46ed-80e3-08825760534b}

Name: Save File to Version: 2.5.1 Enabled: true ID: savefileto@mozdev.org

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.places.smartBookmarksVersion: 6 browser.sessionstore.restore_on_demand: false browser.sessionstore.upgradeBackup.latestBuildID: 20140506152807 browser.startup.homepage: https://my.yahoo.com/ browser.startup.homepage_override.buildID: 20140506152807 browser.startup.homepage_override.mstone: 29.0.1 dom.mozApps.used: true extensions.lastAppVersion: 29.0.1 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1400427966 places.history.expiration.transient_current_max_pages: 53646 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1399996566

Graphics


Adapter Description: NVIDIA GeForce 8800 GT Adapter Drivers: nv4_disp Adapter RAM: Unknown Device ID: 0x0611 DirectWrite Enabled: false (0.0.0.0) Driver Date: 1-7-2011 Driver Version: 6.14.12.6658 GPU #2 Active: false GPU Accelerated Windows: 2/2 Direct3D 9 Vendor ID: 0x10de windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.3 Version in use: 4.10.3

NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSUTIL Expected minimum version: 3.16 Version in use: 3.16

Here is the info you asked for. I have tried this with all the add ons disabled as well. I'll try the new profile thing tomorrow when I have more time. Application Basics ------------------ Name: Firefox Version: 29.0.1 User Agent: Mozilla/5.0 (Windows NT 5.1; rv:29.0) Gecko/20100101 Firefox/29.0 Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: Adblock Plus Version: 2.6 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Name: avast! Online Security Version: 9.0.2006.53 Enabled: true ID: wrc@avast.com Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: true ID: {20a82645-c095-46ed-80e3-08825760534b} Name: Save File to Version: 2.5.1 Enabled: true ID: savefileto@mozdev.org Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.places.smartBookmarksVersion: 6 browser.sessionstore.restore_on_demand: false browser.sessionstore.upgradeBackup.latestBuildID: 20140506152807 browser.startup.homepage: https://my.yahoo.com/ browser.startup.homepage_override.buildID: 20140506152807 browser.startup.homepage_override.mstone: 29.0.1 dom.mozApps.used: true extensions.lastAppVersion: 29.0.1 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1400427966 places.history.expiration.transient_current_max_pages: 53646 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1399996566 Graphics -------- Adapter Description: NVIDIA GeForce 8800 GT Adapter Drivers: nv4_disp Adapter RAM: Unknown Device ID: 0x0611 DirectWrite Enabled: false (0.0.0.0) Driver Date: 1-7-2011 Driver Version: 6.14.12.6658 GPU #2 Active: false GPU Accelerated Windows: 2/2 Direct3D 9 Vendor ID: 0x10de windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.3 Version in use: 4.10.3 NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC NSSUTIL Expected minimum version: 3.16 Version in use: 3.16
Noah_SUMO
  • Moderator
98 solutions 607 answers

So you only installed the Save File To addon after these problems appeared?

Because it hasn't been updated since August 10, 2013 and some new code changes in Firefox 29 might have broke this addon causing the broken things you're seeing. But if this stuff started before you installed that addon then nevermind.

So you only installed the [https://addons.mozilla.org/en-us/firefox/addon/save-file-to/ Save File To addon] after these problems appeared? Because it hasn't been updated since August 10, 2013 and some new code changes in Firefox 29 might have broke this addon causing the broken things you're seeing. But if this stuff started before you installed that addon then nevermind.

Modified by Noah_SUMO

Question owner

Correct. I only added that after FF completely stopped allowing Save As. It works pretty good actually.

Correct. I only added that after FF completely stopped allowing Save As. It works pretty good actually.
Noah_SUMO
  • Moderator
98 solutions 607 answers

Alright that's good then. I agree that addon looks pretty good.

So if that's not responsible something else in your Firefox profile may have become corrupted or broke. Our best bet looks like trying the Firefox Reset. The only things you will lose after doing this is addons (which you can just reinstall again) and customizations made to the browser theme. Like the way you arranged toolbar buttons.

Hopefully this fixes the issue. If not, a reinstall of Firefox may be needed.

Alright that's good then. I agree that addon looks pretty good. So if that's not responsible something else in your Firefox profile may have become corrupted or broke. Our best bet looks like trying the Firefox Reset. The only things you will lose after doing this is addons (which you can just reinstall again) and customizations made to the browser theme. Like the way you arranged toolbar buttons. Hopefully this fixes the issue. If not, a reinstall of Firefox may be needed.

Modified by Noah_SUMO

Chosen Solution

Figured it out. Malware. I had a different issue and I ran Malware bytes and now all my Firefox issues are resolved. Should have thought of that in the first place.

Figured it out. Malware. I had a different issue and I ran Malware bytes and now all my Firefox issues are resolved. Should have thought of that in the first place.
Noah_SUMO
  • Moderator
98 solutions 607 answers

Wow! Awesome work. I can't believe malware was trying to break Firefox like that. Any idea what the name of the malware was? So we can try to warn others about it. Really glad you were able to solve this weird problem.

The name of it should be in the MalwareBytes cleanup log. Thanks!

Wow! Awesome work. I can't believe malware was trying to break Firefox like that. Any idea what the name of the malware was? So we can try to warn others about it. Really glad you were able to solve this weird problem. The name of it should be in the MalwareBytes cleanup log. Thanks!

Question owner

Well it cleaned up a bunch of things so it's hard to tell which one but the one that I see that seems to be associated with Mozilla is PUP.Optional.CrossRider.A

Well it cleaned up a bunch of things so it's hard to tell which one but the one that I see that seems to be associated with Mozilla is PUP.Optional.CrossRider.A