Thanks for helping with our Knowledge Base. For millions of people around the world, these articles are the face of Mozilla when they have a problem or question about one of our products. Improving the Knowledge Base is the way to get the biggest bang for our collective effort. A single article can quickly help tens of thousands of people each week.

Create an account and say hello

As a nonprofit, open-source project, we rely on our community of volunteers to write and maintain the majority of the articles. You don't need special permission to work on them — this is a wiki that anyone can edit. All you need is an account.

Once you've got an account, you can introduce yourself in the New Contributors forum. You can also talk to us in the #sumo IRC channel (chat room). This is where Mozilla support contributors help each other. If you don't have an IRC program, you can connect with this web app.

Get started writing!

Are there Help topics for Mozilla products we haven't covered? You can do a Basic search or Advanced Search to find articles that already exist.

Here's the essential information that will help you create your first article:

• Anatomy of a Knowledge Base article – it's an article that explains the basics of how articles are built.
• Create a new Knowledge Base article – steps for creating a new article along with some sample wiki markup to get you started.
• Markup cheat sheet – the most commonly used wiki markup in our articles.

Help us improve existing articles

The most common thing we do in the glamorous world of Knowledge Base maintenance is to try to improve the articles we already have. If you see something that can be better, show the article editing tools and then click Discussion and let us know what needs to be fixed or click Edit Article and make the change yourself.

Complete list of article writing documentation

If you're really interested in editing and writing documentation, here are a few resources that should help explain how we do things:

• About the Knowledge Base — is an overview of the mechanics of our Knowledge Base (for example, prioritization and scheduling).
• Writing guide for Knowledge Base articles — is a guide to writing techniques and styles that we use to make articles more engaging and effective.
• When and how to use keywords to improve an article's search ranking — explains when adding keywords to an article is appropriate.
• How to make screenshots — is a step-by-step guide to creating screenshots to use in articles.
• Add images and screenshots to Knowledge Base articles — explains how to add screenshots to articles.
• Add images and screenshots to Knowledge Base articles — explains how to get screenshots and other images to display correctly in articles.
• Markup chart — is our wiki markup reference. It gives examples and shows the markup that produces them.
• How to use {for} — this is the special wiki markup that lets us show instructions for different application versions (for example, Firefox 40) and operating systems such as Windows and Mac OS.
• Using Templates — templates are reusable pieces of content. You can include a complicated set of step-by-step instructions in multiple articles by using a template.