Thanks for helping with our Knowledge Base. For millions of people around the world, these articles are the face of Mozilla when they have a problem or question about one of our products. Improving the Knowledge Base is the way to get the biggest bang for our collective effort. A single article can quickly help tens of thousands of people each week. Here's how the process works in a nutshell: [[Image:Infographic]] Ready to begin? Here's a guide to all the training materials you'll neen. =Learning and Practicing= How do you know which articles need updates and edits? Find out more information about the [https://support.mozilla.org/en-US/kb/using-knowledge-base-dashboard KB dashboard]. What does an article look like? Learn about an [https://support.mozilla.org/en-US/kb/anatomy-of-a-knowledge-base-article article's anatomy.] Get practice before you begin writing official articles. Learn about the [https://support.mozilla.org/en-US/kb/staging-site staging site.] Before you begin writing, discuss article changes with other writers. Learn about article [https://support.mozilla.org/en-US/kb/discussion discussion]. Articles have their own history of edits. Learn more about each [https://support.mozilla.org/en-US/kb/article-history article's history]. =Article Language= Mozilla articles are written in a special language called wiki markup before they are published with regular text. Learn to use wiki markup with the [https://support.mozilla.org/en-US/kb/markup-chart wiki mark up chart]. Learn how to use proper SUMO language and tone in the [https://support.mozilla.org/en-US/kb/style-guide style guide]. =Ready to Write and Edit?= Learn how to [https://support.mozilla.org/en-US/kb/how-to-write-knowledge-base-articles write a new article]. Learn how to [https://support.mozilla.org/en-US/kb/editing-article edit articles]. Each article can be categorized in different ways. Learn how to [https://support.mozilla.org/en-US/kb/article-description categorize an article]. Many articles apply to only a certain number of computer models and Firefox versions. Learn to use the [https://support.mozilla.org/en-US/kb/how-to-use-for For feature] to distinguish this. You don't have to write certain messages over and over again in articles. Learn to use [https://support.mozilla.org/en-US/kb/how-to-use-templates/ templates]. Learn how to [https://support.mozilla.org/en-US/kb/adding-screenshots add screenshots] to illustrate your article. Some articles are more important than others. Some article changes are more important than others. Learn more about [https://support.mozilla.org/en-US/kb/article-and-change-statuses article visibility.] Begin writing a new article [https://support.mozilla.org/en-US/kb/new here].

Thanks for helping with our Knowledge Base. For millions of people around the world, these articles are the face of Mozilla when they have a problem or question about one of our products. Improving the Knowledge Base is the way to get the biggest bang for our collective effort. A single article can quickly help tens of thousands of people each week.

Here's how the process works in a nutshell:

Ready to begin? Here's a guide to all the training materials you'll neen.

Learning and Practicing

How do you know which articles need updates and edits? Find out more information about the KB dashboard.

What does an article look like? Learn about an article's anatomy.

Get practice before you begin writing official articles. Learn about the staging site.

Before you begin writing, discuss article changes with other writers. Learn about article discussion.

Articles have their own history of edits. Learn more about each article's history.

Article Language

Mozilla articles are written in a special language called wiki markup before they are published with regular text. Learn to use wiki markup with the wiki mark up chart.

Learn how to use proper SUMO language and tone in the style guide.

Ready to Write and Edit?

Learn how to write a new article.

Learn how to edit articles.

Each article can be categorized in different ways. Learn how to categorize an article.

Many articles apply to only a certain number of computer models and Firefox versions. Learn to use the For feature to distinguish this.

You don't have to write certain messages over and over again in articles. Learn to use templates.

Learn how to add screenshots to illustrate your article.

Some articles are more important than others. Some article changes are more important than others. Learn more about article visibility.

Begin writing a new article here.