I forgot my Mozilla account password and I can't sign in to Mozilla VPN

Revision Information
  • Revision id: 247721
  • Created:
  • Creator: Mozinet
  • Comment: extra spaces & lines, bold for actions, correction
  • Reviewed: Yes
  • Reviewed:
  • Reviewed by: Fabi.L
  • Is approved? Yes
  • Is current revision? No
  • Ready for localization: Yes
  • Readied for localization:
  • Readied for localization by: Fabi.L
Revision Source
Revision Content

If you forgot the password you use to log in to Mozilla VPN, reset it to a new one, then log in to Mozilla VPN with your new password.

Your other devices will stop synchronizing after resetting your password, and you may lose some of your synced browsing information (unless you reset your account with recovery keys). We will be able to recover your payment information but not your browsing information, bookmarks, and logins.
  1. Open Mozilla VPN and click (or tap) Already a subscriber.
  2. Enter your email address in the email field and click (or tap) Continue.
  3. Click (or tap) Forgot your password in the next screen.
  4. Your browser will open, and you will be taken to Firefox accounts to reset your password.
  5. Enter the email address associated with your account in the password reset screen and click (or tap) Begin reset.
  6. You’ll receive a password reset email in your inbox with a link to create a new password.

I’m still unable to log in to Firefox accounts

If you’re unable to log in or contact us through the Contact Us form in the VPN menu, contact us through this link.