I forgot my Mozilla account password and I can't sign in to Mozilla VPN

Revision Information
  • Revision id: 247716
  • Created:
  • Creator: Fabi
  • Comment: Rewritten for VPN in-app experience + summary update
  • Reviewed: Yes
  • Reviewed:
  • Reviewed by: Fabi.L
  • Is approved? Yes
  • Is current revision? No
  • Ready for localization: No
Revision Source
Revision Content

If you forgot the password you use to log in to Mozilla VPN, reset it to a new one, then log in to Mozilla VPN with your new password.

Your other devices will stop synchronizing after resetting your password and you may lose some of your synced browsing information (unless you reset your account with recovery keys). We will be able to recover your payment information but not your browsing information, bookmarks and logins.
  1. Open Mozilla VPN and click (or tap) Already a subscriber.
  2. Enter your email address in the email field and click (or tap) Continue.
  3. Click (or tap) Forgot your password in the next screen.
  4. Your browser will open and you will be taken to Firefox accounts to reset your password.
  5. Enter the email address associated with your account in the password reset screen and click (or tap) Begin reset.
  6. You’ll receive a pasword reset email in your inbox with a link to create a new password.

I’m still unable to log in to Firefox accounts

If you’re unable to log in or contact us through the Contact Us form in the VPN menu, contact us through this link.