I forgot my Mozilla account password and I can't sign in to Mozilla VPN

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  • Revision id: 191265
  • Created:
  • Creator: Joni
  • Comment: new article
  • Reviewed: Yes
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  • Reviewed by: heyjoni
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If you’ve forgotten your Firefox Accounts password, reset it to a new password, then log in to Firefox Private Network with your new password.

Note: You may lose some of your synced browsing information if you reset your password without recovery keys. We will be able to recover your payment information but not your browsing information, bookmarks and logins.

Change your password

  1. Click the Firefox Account icon in the toolbar.
    syncavatar logged out
  2. Click Manage Account.
  3. On the Firefox Account page, click Change next to ‘’Password’’.
  4. Follow the steps to enter your old and new passwords, then click Change to finish.

Once you’ve changed your password, log in to Firefox Private Network with your new password.

I’m still unable to log in to Firefox Accounts

If you’re unable to log in or contact us through the “Contact Us” form in the VPN menu, contact us through this link.