=Figure out if it’s Firefox or the website that’s causing the problem?= #Open a new tab and check to see if you can load another website like google<!-- -->.com or mozilla<!-- -->.org. #*If '''you can open another site''', see: #**[[Error loading web sites#w_the-problem-only-happens-with-certain-websites|The problem only happens with certain websites]] #*If '''you cannot open another site''', continue to the next step. #Launch another browser, like {for win}Internet Explorer{/for}{for mac}Safari{/for}{for linux}Google Chrome{/for}, and try to open the site you were having problems with. #*If '''the site works in another browser''', see: #**[[Error loading web sites#w_the-problem-only-happens-in-firefox|The problem only happens in Firefox]] #*If '''the site does not work in another browser''', see: #**[[Error loading web sites#w_the-problem-happens-in-all-web-browsers|The problem happens in all web browsers]] =Fix issues with popular websites and services (Facebook, YouTube, Google, etc.)= * [[Image:docicon]]&nbsp[[Problems using Facebook in Firefox]] * [[Image:docicon]]&nbsp[[Changing the e-mail program used by Firefox]] * [[Image:docicon]]&nbsp[[Google Toolbar is not compatible with Firefox]] * [[Image:linkicon]]&nbsp[http://www.mozilla.com/plugincheck/ Check that your plugins are up-to-date] =Fix problems with how websites work= * [[Image:docicon]]&nbsp[[Error loading web sites#w_try-clearing-firefoxs-cookies-and-cache|Quick fix – try clearing cookies and cache]] * [[Image:docicon]]&nbsp[[Error loading web sites|Troubleshoot and fix errors when trying to load websites]] * [[Image:docicon]]&nbsp[[Troubleshooting extensions and themes|Troubleshoot extensions and themes that could be interfering with a website]] * [[Image:docicon]]&nbsp[[Troubleshooting plugins|Troubleshoot plugins that could be causing problems with a website]] * [[Image:docicon]]&nbsp[[Cannot log in to websites]] * [[Image:docicon]]&nbsp[[Websites say cookies are blocked]] * [[Image:docicon]]&nbsp[[Cannot view full screen Flash videos]] * [[Image:docicon]]&nbsp[[Video or audio does not play]] * [[Image:docicon]]&nbsp[[Firefox cannot load websites but other programs can]] * [[Image:docicon]]&nbsp[[Firefox never finishes loading certain websites]] * [[Image:docicon]]&nbsp[[No programs can load websites]] * [[Image:docicon]]&nbsp[[Websites or add-ons incorrectly report incompatible browser]] * [[Image:docicon]]&nbsp[[Unable to download or save files]] =Fix problems with how websites look and print= * [[Image:docicon]]&nbsp[[Websites look wrong]] * [[Image:docicon]]&nbsp[[Firefox prints incorrectly]]

Figure out if it’s Firefox or the website that’s causing the problem?

1. Open a new tab and check to see if you can load another website like google.com or mozilla.org.
   • If you can open another site, see:
     • The problem only happens with certain websites
   • If you cannot open another site, continue to the next step.
2. Launch another browser, like Internet ExplorerSafariGoogle Chrome, and try to open the site you were having problems with.
   • If the site works in another browser, see:
     • The problem only happens in Firefox
   • If the site does not work in another browser, see:
     • The problem happens in all web browsers

Fix issues with popular websites and services (Facebook, YouTube, Google, etc.)

• &nbspFix problems with Facebook games, chat and more
• &nbspChange the program used to open email links
• &nbspGoogle Toolbar is no longer compatible with Firefox - Here are some alternatives
• &nbspCheck that your plugins are up-to-date

Fix problems with how websites work

• &nbspQuick fix – try clearing cookies and cache
• &nbspTroubleshoot and fix errors when trying to load websites
• &nbspTroubleshoot extensions and themes that could be interfering with a website
• &nbspTroubleshoot plugins that could be causing problems with a website
• &nbspFix login issues on websites that require a username and password
• &nbspWebsites say cookies are blocked - Unblock them
• &nbspFlash videos won't play full screen
• &nbspFix common audio and video issues
• &nbspFirefox can't load websites but other browsers can
• &nbspWebsites show a spinning wheel and never finish loading
• &nbspFirefox and other browsers can't load websites
• &nbspHow to reset the default user agent on Firefox
• &nbspWhat to do if you can't download or save files

Fix problems with how websites look and print

• &nbspWebsites look wrong or appear differently than they should
• &nbspFix printing problems in Firefox