Firefox is stuck in Troubleshoot Mode
Revision Information
- Revision id: 42080
- Created:
- Creator: scoobidiver
- Comment: only one case (no Safe Mode Windows shortcut): Safe Mode prompt after startup crash
- Reviewed: Yes
- Reviewed:
- Reviewed by: AliceWyman
- Is approved? No
- Is current revision? No
- Ready for localization: No
Revision Source
Revision Content
This article describes why Firefox may start in Safe Mode when you expect it to start normally.
When Firefox crashes at startup, the next time you launch Firefox it displays the Safe Mode prompt letting you choose between starting in Safe Mode or resetting Firefox, because you may have something wrong with your configuration (graphics, add-ons, third-party software).
If you still get this prompt after resetting Firefox, your issue is likely caused by your graphics configuration and you should turn off hardware acceleration. If it's not enough, check for malware.