Conversocial tagging guidelines

In general, we categorize the conversations on Conversocial in 4 categories:

  • Locales
  • Products
  • Desktop platforms
  • General tags


Since locales, products, and desktop platforms are pretty obvious, we’ll describe only for the general tags category so you know how you should apply these tags:

Accessibility Tag for any help-related requests related to accessibility.
Add-ons/Extensions Tag for any help-related requests related to add-ons/extensions
Audio Tag for any help-related requests related to audio.
Bookmarks Tag for any help-related requests related to bookmark.
Community Tag for any conversation coming from or related to community accounts.
Compatibility Tag for any help-related requests related to web compatibility.
Controversial Tag for any controversial conversation.
Crashes Tag for any help-related requests related to crash.
Cookies Tag for any help-related requests related to cookies.
DoH Cloudflare Tag for any help-related requests related to DNS over HTTPS (DoH) or Cloudflare issue.
Donation Tag for any conversation related to donation.
ETP Tag for any help-related requests related to Enhanced Tracking Protection (ETP).
Fan Love Tag for any praise about our product.
Feature Request Tag for any feature requests conversation.
Feddbacks Tag for any feedback-related conversation.
Hang/Freeze Tag for any help-related requests related to hang/freezing.
Hate tweets Tag for any hate tweet about our products.
Help Me Tag for any help-related requests related to anything.
Internet celebrity Tag for any conversation coming from or related to famous figures’ accounts on the internet.
MDN/WebDev Tag for any conversation related to web development/MDN-related.
MozFest Tag for any conversation related to MozFest.
News/Press Release Tag for any news/press release.
No Action Taken Tag for any non-help-related conversation that doesn’t need a reply.
Password Tag for any help-related requests related to passwords.
Performance Tag for any help-related requests related to performance.
Rust Tag for any conversation related to Rust.
Social Support/AoA Tag for any conversation coming from a Social Support contributor’s account.
Security Tag for any help-related requests related to security.
Servo Tag for any conversation related to Servo.
Slow Tag for any help-related requests related to slowness.
Staff/Employee Tag for any conversation coming from a Mozilla staff/employee personal account.
Tab Tag for any help-related requests related to tab.
Tor Tag for any conversation related to Tor.
URL Bar Tag for any help-related requests related to URL bar.
Userchrome Tag for any help-related requests related to Userchrome.
Video Tag for any help-related requests related to video.
VPN Tag for any help-related requests related to VPN.
WASM Tag for any conversation related to WASM.

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