Buddy Program - Knowledge base overview


This article is to help buddies teach their trainees how to work with the Knowledge base in a structured, efficient manner. Below is a checklist which buddies should cover with their trainees and some links that buddies can give to their trainees or use themselves.


This is a list of everything your trainee needs to know. It's recommended to go through this list when working with your trainee.

  • Navigating the knowledge base.
  • Using the article editor.
  • Basic markup.
  • Uploading images and video.
  • How to structure an article.
  • Using templates.
  • Editing article descriptions.
  • Creating a new article.

Useful links

Below are links that may be useful to you or your trainee.

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