Buddy Program - Knowledge base overview
This article is no longer maintained, so its content might be out of date.
This article is to help buddies teach their trainees how to work with the Knowledge base in a structured, efficient manner. Below is a checklist which buddies should cover with their trainees and some links that buddies can give to their trainees or use themselves.
This is a list of everything your trainee needs to know. It's recommended to go through this list when working with your trainee.
- Navigating the knowledge base.
- Using the article editor.
- Basic markup.
- Uploading images and video.
- How to structure an article.
- Using templates.
- Editing article descriptions.
- Creating a new article.
Below are links that may be useful to you or your trainee.