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AI hell

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My account was tagged/blocked by Mozilla. The account at issue has 2 factor enabled. I have a landline but now it will only text to authenticate. I had a school e-mail account but they changed and upgraded and dropped all accounts except for new/continuing students without notice (basically everyone until registration). Bottom line my phone was disabled by one vendor and my recovery e-mail by another. To access the microsoft store to correct an issue it required a new passkey. I submitted one. Now mozilla has blocked my password and microsoft requires me to login to contact the store or support but of course my issue is logging in. Around and around I go. I cannot correct a charge, microsoft is free to use my credit, and I have no way to notify anyone that something is amiss with the charge ( paying for a service already purchased, ie. double charged. I also noted a comment about that request being from outside the continental US, but have no ability to contact anyone nor to check/access my account. WTF

My account was tagged/blocked by Mozilla. The account at issue has 2 factor enabled. I have a landline but now it will only text to authenticate. I had a school e-mail account but they changed and upgraded and dropped all accounts except for new/continuing students without notice (basically everyone until registration). Bottom line my phone was disabled by one vendor and my recovery e-mail by another. To access the microsoft store to correct an issue it required a new passkey. I submitted one. Now mozilla has blocked my password and microsoft requires me to login to contact the store or support but of course my issue is logging in. Around and around I go. I cannot correct a charge, microsoft is free to use my credit, and I have no way to notify anyone that something is amiss with the charge ( paying for a service already purchased, ie. double charged. I also noted a comment about that request being from outside the continental US, but have no ability to contact anyone nor to check/access my account. WTF

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Hi,

Mozilla doesn't block third-party accounts. If you experience issues with logging in in Firefox, here are some standard troubleshooting steps that may help:

  1. Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield Fx89ShieldIcon icon at the left of the address bar.
    • If ETP is enabled, try disabling it.
  2. If the problem is not fixed, try clearing Firefox cache.
  3. If it does not help, also try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
  4. If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.
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