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File dialog (Save, Open, Export, etc.) does not appear in Firefox

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  • Last reply by BrantB

BrantB
BrantB
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Hello,

I am having a very similar problem to the one described in this link ...

https://support.mozilla.org/en-US/questions/990487?esab=a&as=aaq

... and I can provide some additional information.

In my case, the issue is not isolated to saving a file (although, that is where I first noticed it). It is definitely an issue with trying to display the common File dialog - be it for saving a file from a link, or File -> Save Page As, or File -> Open File, or Bookmarks -> Show All Bookmarks -> Import and Backup (to/from HTML), etc., etc.

Here are the things I have already tried (not necessarily in this order):

Uninstall/Reinstall Safe Mode New Profile Disabled Anti-Virus/Firewall Reset Firefox

I also tried regressing to v27.0.1, and still saw the same (mis)behaviour. I am totally perplexed.

Any help/insight you can provide will be greatly appreciated!  :-)

Hello, I am having a very similar problem to the one described in this link ... https://support.mozilla.org/en-US/questions/990487?esab=a&as=aaq ... and I can provide some additional information. In my case, the issue is not isolated to saving a file (although, that is where I first noticed it). It is definitely an issue with trying to display the common File dialog - be it for saving a file from a link, or File -> Save Page As, or File -> Open File, or Bookmarks -> Show All Bookmarks -> Import and Backup (to/from HTML), etc., etc. Here are the things I have already tried (not necessarily in this order): Uninstall/Reinstall Safe Mode New Profile Disabled Anti-Virus/Firewall Reset Firefox I also tried regressing to v27.0.1, and still saw the same (mis)behaviour. I am totally perplexed. Any help/insight you can provide will be greatly appreciated! :-)

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Have you shut down and restarted Windows since this problem began?

Is there anything special about the way you start Firefox that could affect its privileges on the system, such as running it with lowered credentials or using sandboxing software?

BrantB
BrantB Question owner
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Yes. Sorry, I should have mentioned that there have been several reboots involved during the troubleshooting.

I am running Firefox in an admin level account in this case - so, there shouldn't be any permission issues there.

I have tried shutting down both the desktop firewall software, and the anti-virus, and the problem still persists exactly as described. (Obviously, I disconnected the system when I did that [smile].)

All other software on the system that I have tried, interacts with the file dialog just fine ... so, I don't think it is anything central like some corruption associated with the file dialog itself.

As I said, it is most perplexing.