FireFox chrashes several times an hour
Firefox crashes and freezes several times an hour, despite updates. I've already reinstalled Firefox and started it in the Safe Mode but it still keeps crashing. Maybe it's got something to do with my F-secure virus scanner, which uses a lot of cpu the last couple of weeks. I'm enclosing the crahs report. Hopefully somebody knows what's going on and how to fix it.
AdapterDeviceID: 0x3343 AdapterVendorID: 0x1106 AvailablePageFile: 592375808 AvailablePhysicalMemory: 159342592 AvailableVirtualMemory: 1771876352 BuildID: 20130814063812 CrashTime: 1376933597 EMCheckCompatibility: true InstallTime: 1376819405 Notes: Cisco VPN AdapterVendorID: 0x1106, AdapterDeviceID: 0x3343, AdapterSubsysID: 33431849, AdapterDriverVersion: 6.14.10.326 WebGL? WebGL- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 4103 StartupTime: 1376929642 SystemMemoryUsePercentage: 66 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 2147352576 URL: https://mail.google.com/mail/h/12zmox2jhfte7/?&v=c&th=140979f5a02ca8ae Vendor: Mozilla Version: 23.0.1 Winsock_LSP: F-Secure Protocol Scanner over [MSAFD Tcpip [TCP/IP]] : 2 : 1 :
F-Secure Protocol Scanner over [MSAFD Tcpip [UDP/IP]] : 2 : 2 : C:\Program Files\F-Secure\FSPS\program\fslsp.dll
F-Secure Protocol Scanner over [MSAFD Tcpip [RAW/IP]] : 2 : 3 : C:\Program Files\F-Secure\FSPS\program\fslsp.dll
F-Secure Protocol Scanner over [MSAFD nwlnkipx [IPX]] : 2 : 2 : C:\Program Files\F-Secure\FSPS\program\fslsp.dll
F-Secure Protocol Scanner over [MSAFD nwlnkspx [SPX]] : 2 : 5 : C:\Program Files\F-Secure\FSPS\program\fslsp.dll
F-Secure Protocol Scanner over [MSAFD nwlnkspx [SPX] [Pseudo Stream]] : 2 : 1 : C:\Program Files\F-Secure\FSPS\program\fslsp.dll
F-Secure Protocol Scanner over [MSAFD nwlnkspx [SPX II]] : 2 : 5 : C:\Program Files\F-Secure\FSPS\program\fslsp.dll
F-Secure Protocol Scanner over [MSAFD nwlnkspx [SPX II] [Pseudo Stream]] : 2 : 1 : C:\Program Files\F-Secure\FSPS\program\fslsp.dll
F-Secure Protocol Scanner over [MSAFD RfComm [Bluetooth]] : 2 : 1 : C:\Program Files\F-Secure\FSPS\program\fslsp.dll
MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll
MSAFD nwlnkipx [IPX] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD nwlnkspx [SPX] : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD nwlnkspx [SPX] [Pseudo Stream] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD nwlnkspx [SPX II] : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD nwlnkspx [SPX II] [Pseudo Stream] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1604D5EA-033C-486B-BD30-4E14CA4E650F}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1604D5EA-033C-486B-BD30-4E14CA4E650F}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{4A2F1D69-B225-453D-8810-49D540B0FAA4}] SEQPACKET 7 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{4A2F1D69-B225-453D-8810-49D540B0FAA4}] DATAGRAM 7 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{596E186B-D8C1-4181-9A22-4BB0BEB5527F}] SEQPACKET 6 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{596E186B-D8C1-4181-9A22-4BB0BEB5527F}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2664D8E2-0C00-4BC0-9225-E55CB5788F1F}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2664D8E2-0C00-4BC0-9225-E55CB5788F1F}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{88C669D4-72E1-4F40-8350-AE83A978C26F}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{88C669D4-72E1-4F40-8350-AE83A978C26F}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7929DC4F-DD15-47C6-8A8B-B3CD2387E372}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7929DC4F-DD15-47C6-8A8B-B3CD2387E372}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{FD7F838B-0B33-48D4-9465-A867788E49F6}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{FD7F838B-0B33-48D4-9465-A867788E49F6}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{6FE4FE5D-1EF6-413D-BBAB-F0CB1B5F69DA}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{6FE4FE5D-1EF6-413D-BBAB-F0CB1B5F69DA}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
F-Secure Protocol Scanner : 2 : 0 : C:\Program Files\F-Secure\FSPS\program\fslsp.dll
Dit rapport bevat tevens technische gegevens over de staat van de toepassing toen deze vastliep.
Firefox crashes and freezes several times an hour, despite updates. I've already reinstalled Firefox and started it in the Safe Mode but it still keeps crashing. Maybe it's got something to do with my F-secure virus scanner, which uses a lot of cpu the last couple of weeks. I'm enclosing the crahs report. Hopefully somebody knows what's going on and how to fix it.
AdapterDeviceID: 0x3343
AdapterVendorID: 0x1106
AvailablePageFile: 592375808
AvailablePhysicalMemory: 159342592
AvailableVirtualMemory: 1771876352
BuildID: 20130814063812
CrashTime: 1376933597
EMCheckCompatibility: true
InstallTime: 1376819405
Notes: Cisco VPN
AdapterVendorID: 0x1106, AdapterDeviceID: 0x3343, AdapterSubsysID: 33431849, AdapterDriverVersion: 6.14.10.326
WebGL? WebGL-
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 4103
StartupTime: 1376929642
SystemMemoryUsePercentage: 66
Theme: classic/1.0
Throttleable: 1
TotalVirtualMemory: 2147352576
URL: https://mail.google.com/mail/h/12zmox2jhfte7/?&v=c&th=140979f5a02ca8ae
Vendor: Mozilla
Version: 23.0.1
Winsock_LSP: F-Secure Protocol Scanner over [MSAFD Tcpip [TCP/IP]] : 2 : 1 :
F-Secure Protocol Scanner over [MSAFD Tcpip [UDP/IP]] : 2 : 2 : C:\Program Files\F-Secure\FSPS\program\fslsp.dll
F-Secure Protocol Scanner over [MSAFD Tcpip [RAW/IP]] : 2 : 3 : C:\Program Files\F-Secure\FSPS\program\fslsp.dll
F-Secure Protocol Scanner over [MSAFD nwlnkipx [IPX]] : 2 : 2 : C:\Program Files\F-Secure\FSPS\program\fslsp.dll
F-Secure Protocol Scanner over [MSAFD nwlnkspx [SPX]] : 2 : 5 : C:\Program Files\F-Secure\FSPS\program\fslsp.dll
F-Secure Protocol Scanner over [MSAFD nwlnkspx [SPX] [Pseudo Stream]] : 2 : 1 : C:\Program Files\F-Secure\FSPS\program\fslsp.dll
F-Secure Protocol Scanner over [MSAFD nwlnkspx [SPX II]] : 2 : 5 : C:\Program Files\F-Secure\FSPS\program\fslsp.dll
F-Secure Protocol Scanner over [MSAFD nwlnkspx [SPX II] [Pseudo Stream]] : 2 : 1 : C:\Program Files\F-Secure\FSPS\program\fslsp.dll
F-Secure Protocol Scanner over [MSAFD RfComm [Bluetooth]] : 2 : 1 : C:\Program Files\F-Secure\FSPS\program\fslsp.dll
MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll
MSAFD nwlnkipx [IPX] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD nwlnkspx [SPX] : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD nwlnkspx [SPX] [Pseudo Stream] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD nwlnkspx [SPX II] : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD nwlnkspx [SPX II] [Pseudo Stream] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1604D5EA-033C-486B-BD30-4E14CA4E650F}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1604D5EA-033C-486B-BD30-4E14CA4E650F}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{4A2F1D69-B225-453D-8810-49D540B0FAA4}] SEQPACKET 7 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{4A2F1D69-B225-453D-8810-49D540B0FAA4}] DATAGRAM 7 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{596E186B-D8C1-4181-9A22-4BB0BEB5527F}] SEQPACKET 6 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{596E186B-D8C1-4181-9A22-4BB0BEB5527F}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2664D8E2-0C00-4BC0-9225-E55CB5788F1F}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2664D8E2-0C00-4BC0-9225-E55CB5788F1F}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{88C669D4-72E1-4F40-8350-AE83A978C26F}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{88C669D4-72E1-4F40-8350-AE83A978C26F}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7929DC4F-DD15-47C6-8A8B-B3CD2387E372}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7929DC4F-DD15-47C6-8A8B-B3CD2387E372}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{FD7F838B-0B33-48D4-9465-A867788E49F6}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{FD7F838B-0B33-48D4-9465-A867788E49F6}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{6FE4FE5D-1EF6-413D-BBAB-F0CB1B5F69DA}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{6FE4FE5D-1EF6-413D-BBAB-F0CB1B5F69DA}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
F-Secure Protocol Scanner : 2 : 0 : C:\Program Files\F-Secure\FSPS\program\fslsp.dll
Dit rapport bevat tevens technische gegevens over de staat van de toepassing toen deze vastliep.
Chosen solution
You need to disable this feature in F-Secure and contact them about this problem to see if they have a solution.
Read this answer in context 👍 0All Replies (5)
The ID's of my latest crash reports:
bp-04012bac-4bc5-4e9e-b282-f84de2130819
bp-929a0883-c6e4-42b4-857b-89ebb2130819
bp-d0f01d10-056d-47b7-aa16-1e6412130819
6017fefb-1182-461c-aebb-83d99d21118c
bp-ef902fb6-b35f-467b-83be-59f492130818
bp-e5d83adf-8ce7-463d-9004-cefa12130818
bp-4641a514-f667-48a4-b683-6e5de2130817
That is a problem with your F-Secure security software, in particular the F-Secure Protocol Scanner LSP as you can see by the signature of the crash reports: [@ RtlpCoalesceFreeBlocks | fslsp.dll@0x10123 ]
Any idea how to fix this? Reinstall F-secure?
Chosen Solution
You need to disable this feature in F-Secure and contact them about this problem to see if they have a solution.
Tnx for the response! I've uninstalled F-Secure and installed another anti-virus program. No more crashes!