Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
This thread was archived. Please ask a new question if you need help.
Archived

TB will not retrieve POP mail since 12/19/25; IMAP on same accounts fine

Thunderbird Send and receive email
Toad-Hall replied
Tom W
Tom W

Hi, TB will not retrieve POP mail since 12/19/25; IMAP on same accounts fine (smart phone, notebook, etc.).

Host email server says no changes, and I have made no changes. Odd. *Something* obviously "changed", and only affected POP collection. Kindly, does anyone have an idea as to what variables to pursue?

Win 11 (all latest updates), TB latest update (140.6.0esr), no 3rd party VP, etc.

Thx in advance, Tom

Hi, TB will not retrieve POP mail since 12/19/25; IMAP on same accounts fine (smart phone, notebook, etc.). Host email server says no changes, and I have made no changes. Odd. *Something* obviously "changed", and only affected POP collection. Kindly, does anyone have an idea as to what variables to pursue? Win 11 (all latest updates), TB latest update (140.6.0esr), no 3rd party VP, etc. Thx in advance, Tom

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor

What server are you talking about? It would be useful to know your current pop server settings. Please post images of the 'Account Settings' > 'Server Settings' for the Pop account and also the SMTP outgoing server settings.

Is the Pop account on a separate computer from the Imap accounts ? Do you get any error messages when you click on 'Get Messages' ? If yes, please post image of error message.

You mention does not retrieve, but do you also have a problem sending?