Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
This thread was archived. Please ask a new question if you need help.
Archived

Folders no longer visible

Thunderbird Profiles
Wayne Mery replied
Bruce Wacker
Bruce Wacker

I've read the articles on moving Thunderbird to a new computer. My old computer died but I have a full backup and have replaced the Thunderbird directory a number of times according to the instructions to move TB to a new computer. I have even uninstalled and reinstalled TB to match the version on the old computer (140.4.0.0). It comes up and shows over 8,000 emails, but ALL are in the inbox and none of the probably hundreds of folders and sub-folders show up. I have found some of the names in the Profiles directory but they don't appear in the TB window.

I've read the articles on moving Thunderbird to a new computer. My old computer died but I have a full backup and have replaced the Thunderbird directory a number of times according to the instructions to move TB to a new computer. I have even uninstalled and reinstalled TB to match the version on the old computer (140.4.0.0). It comes up and shows over 8,000 emails, but ALL are in the inbox and none of the probably hundreds of folders and sub-folders show up. I have found some of the names in the Profiles directory but they don't appear in the TB window.

All Replies (1)

Wayne Mery
Wayne Mery
  • Top 25 Contributor
  • Moderator

Try Help >Troubleshoot Mode