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can't receive emails

Thunderbird Connectivity
Toad-Hall replied
rtrice
rtrice

Every time I try to sign into my email I get a message that says I can't sign in and to retry or cancel or something. I can see my emails on the ifiber page on the internet but not on my email computer. I also have some vision problems so it's difficult to troubleshoot on the computer. I'd appreciate any help you can give me.

Every time I try to sign into my email I get a message that says I can't sign in and to retry or cancel or something. I can see my emails on the ifiber page on the internet but not on my email computer. I also have some vision problems so it's difficult to troubleshoot on the computer. I'd appreciate any help you can give me.

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 25 Contributor

check the following on computer:

Firewall Access firewall - it might be the default that came with computer or controlled by an Anti-Virus you installed. Thunderbird must be set up as an allowed program.

VPN Check to see if you have enabled a VPN. Some Anti-Virus products now offer a VPN and in some cases it gets auto enabled. Servers do not like VPN because it hides your IP address and so server thinks you might be a hacker and so blocks access. Switch off VPN.

Then in Thunderbird - Check your Server Settings.

  • In 'Account Settings'
  • Select 'Server Settings'

For POP Mail Server Incoming

  • Server name : mail.ifiber.tv
  • Port : 995
  • User Name: full email address (check there are no errors )
  • Connection Security: SSL/TLS
  • Authentication Method: Normal Password

SMTP:

  • Server name : mail.ifiber.tv
  • Port : 465
  • User Name: full email address (check there are no errors )
  • Connection Security: SSL/TLS
  • Authentication Method: Normal Password


Check to see what you got currently stored for password and username:

  • Settings > Privacy & Security
  • Scroll down to 'Passwords' section
  • Click on 'Saved Passwords' button
  • Click on 'Show Passwords' button
  • If 'Windows Security' window asks for password - when you start up computer and it asks for password to logon to desktop - that is the password you need to enter.

Check the lines for pop incoming and smtp outgoing: 'mailbox://account... and the smtp://account... Is the user name all lowercase and is it the full email address ? Is the stored password correct ? It must be the same password you use to logon to see webmail - the ifiber page on the internet.

If anything is wrong right click on the relevant line and select 'Edit Username' and/or 'Edit Password' as required. It's probably worth re entering the password anyway.

  • So use 'Edit Password' and then clear all contents, Carefully type the correct password remembering that passwords are case sensitive.
  • click on 'Close'

Then you need to Exit / close down Thunderbird, wait a few moments and then restart Thunderbird.

Modified by Toad-Hall