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messages are not received

Thunderbird Send and receive email
Toad-Hall replied
BUD
BUD

my email address is <redacted>@gmavt.net and all notes sent to that address will not show up in thunderbird..How do I fix this ???

my email address is <redacted>@gmavt.net and all notes sent to that address will not show up in thunderbird..How do I fix this ???

Modified by Wayne Mery

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor

Do you get any error message when you try to 'Get Messages' ? If yes, please either post an imgae of error or type error word for word verbatim.

Do you use ESET Anti-Virus ? If no: Please tell us what Anti-virus you use.

If yes: ESET AntiVirus has been known to cause issues with downloading emails.

Temporarily Disable ESET SSL/TLS Filtering:

  • Open ESET's main program window.
  • Press the F5 key to access Advanced setup.
  • Click "Protections" and then expand "SSL/TLS".
  • Disable SSL/TLS filtering temporarily.
  • Re-enable it after Thunderbird is working properly and restart your computer.

Exclude Thunderbird from SSL Filtering:

  • Open ESET's main program window.
  • Go to "Advanced setup".
  • Expand "Web and Mail" and then "Web and E-mail Protections".
  • Click "Exceptions".
  • Add an exception for Thunderbird's executable file.
  • Click "OK".