Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
This thread was archived. Please ask a new question if you need help.
Archived

Trouble shooting mode

Thunderbird Customization
Toad-Hall replied
+++MAKO+++
+++MAKO+++

As I would like to use the Troubleshooting Mode for Thunderbird, I clicked the appropriate button. Soon after, my browser screen appeared and showed Thunderbird’s site requesting me the donation. I have been paying it regularly, thus I would like to skip this site to go further. However, there is no way to go further. I am writing this now from my mobile phone. Please help me.

As I would like to use the Troubleshooting Mode for Thunderbird, I clicked the appropriate button. Soon after, my browser screen appeared and showed Thunderbird’s site requesting me the donation. I have been paying it regularly, thus I would like to skip this site to go further. However, there is no way to go further. I am writing this now from my mobile phone. Please help me.

All Replies (2)

Wayne Mery
Wayne Mery
  • Top 25 Contributor
  • Moderator

The "site" you are seeing is just a static page, and can't block going further. Nor is donating required to go further.

Please describe what you are trying next which is not working.

Toad-Hall
Toad-Hall
  • Top 25 Contributor

re :As I would like to use the Troubleshooting Mode for Thunderbird, I clicked the appropriate button.

Why do you need to use the Thunderbird Help > Troubleshooting Mode

Which would ask you to click on 'restart' and then ask you click on 'continue in Troubleshoot mode'

Need more info to understand the issue. What Operating system are you using ? What version of Thunderbird are you using? Where did you get the original install of Thunderbird ? eg: Windows app store ? Or the official download from here : https://www.thunderbird.net/en-US/thunderbird/all/

When you start up Thunderbird what happens ? What do you see or not see - post an image showing what Thunderbird looks like. If you get an error message post an image of it.