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email is not downloading with new modem

dwholst1

Installed new modem with prior router. internet is now back on-line but new emails are not downloading.

Installed new modem with prior router. internet is now back on-line but new emails are not downloading.

All Replies (1)

I guess your new router is not correctly configured. If it was supplied by you internet provider, I suggest you consult with them about how to configure it to route emails which travel on different ports to web pages. If it came with a VPN you might try turning that off.