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hyperlinks in messages don't open browser

Thunderbird Connectivity
frisée replied
sniver66
sniver66

Hi, I hope you can help me with a problem I’m having. When I click on a hyperlink in a message, the link is hi-lighted but the browser does not load. If I right click on the hyperlink, a window pops up and I can choose among options to open link in browser or copy link and a couple of others. Open link in browser gives the same results as clicking on the hyperlink. If I click on copy link, I can then bring the browser up myself and paste and go and everything works as it should. I should note that I can click on links to other programs and they open as expected. I copied a hyperlink to a browser to a word document and when I clicked on it, the browser did open. I have changed default browsers and restarted the computer and Thunderbird to no effect. I looked at your general trouble-shooting guide and went through the first three steps and everything seems to be ok. I had this problem a year or so ago and it just went away after some time had passed. This time it’s been a couple of weeks. Any ideas? Stephen Niver

Application Basics Name Thunderbird Version 128.5.2esr Build ID 20241210220830 Distribution ID Update Channel esr User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:128.0) Gecko/20100101 Thunderbird/128.5.2 OS Windows_NT 10.0 19045 Launcher Process Enabled Multiprocess Windows 0/0 Fission Windows 0/0 Enabled by default Remote Processes 1 Enterprise Policies Inactive Google Location Service Key Missing Google Safebrowsing Key Missing Mozilla Location Service Key Missing Safe Mode false Memory Size (RAM) 3.9 GB Disk Space Available 16.8 GB Mail and News Accounts ID Name Incoming server Outgoing servers Name Connection security Authentication method Identity Name Connection security Authentication method Default? account1 Local Folders (none) Local Folders 0 passwordCleartext account2 sniver@comcast.net (pop3) mail.comcast.net:995 SSL passwordCleartext Stephen <sniver@comcast.net> smtp.comcast.net:465 SSL passwordCleartext true account8 stevegowf@gmail.com (imap) imap.gmail.com:993 SSL OAuth2 me <stevegowf@gmail.com> smtp.gmail.com:465 SSL OAuth2 true account9 sniverext@comcast.net (pop3) mail.comcast.net:995 SSL passwordCleartext Stephen Niver <sniverext@comcast.net> smtp.comcast.net:465 SSL passwordCleartext true

Hi, I hope you can help me with a problem I’m having. When I click on a hyperlink in a message, the link is hi-lighted but the browser does not load. If I right click on the hyperlink, a window pops up and I can choose among options to open link in browser or copy link and a couple of others. Open link in browser gives the same results as clicking on the hyperlink. If I click on copy link, I can then bring the browser up myself and paste and go and everything works as it should. I should note that I can click on links to other programs and they open as expected. I copied a hyperlink to a browser to a word document and when I clicked on it, the browser did open. I have changed default browsers and restarted the computer and Thunderbird to no effect. I looked at your general trouble-shooting guide and went through the first three steps and everything seems to be ok. I had this problem a year or so ago and it just went away after some time had passed. This time it’s been a couple of weeks. Any ideas? Stephen Niver Application Basics Name Thunderbird Version 128.5.2esr Build ID 20241210220830 Distribution ID Update Channel esr User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:128.0) Gecko/20100101 Thunderbird/128.5.2 OS Windows_NT 10.0 19045 Launcher Process Enabled Multiprocess Windows 0/0 Fission Windows 0/0 Enabled by default Remote Processes 1 Enterprise Policies Inactive Google Location Service Key Missing Google Safebrowsing Key Missing Mozilla Location Service Key Missing Safe Mode false Memory Size (RAM) 3.9 GB Disk Space Available 16.8 GB Mail and News Accounts ID Name Incoming server Outgoing servers Name Connection security Authentication method Identity Name Connection security Authentication method Default? account1 Local Folders (none) Local Folders 0 passwordCleartext account2 sniver@comcast.net (pop3) mail.comcast.net:995 SSL passwordCleartext Stephen <sniver@comcast.net> smtp.comcast.net:465 SSL passwordCleartext true account8 stevegowf@gmail.com (imap) imap.gmail.com:993 SSL OAuth2 me <stevegowf@gmail.com> smtp.gmail.com:465 SSL OAuth2 true account9 sniverext@comcast.net (pop3) mail.comcast.net:995 SSL passwordCleartext Stephen Niver <sniverext@comcast.net> smtp.comcast.net:465 SSL passwordCleartext true

All Replies (1)

frisée
frisée

There's another thread with this problem. The user noted that the problem resolved itself - as you noted in a previous experience.

I don't have a solution - and it's an annoying problem.

If I had it, I'd change the html default program to another, reboot, change it back, reboot and then see if it resolved itself.

But, hopefully, someone may have a solution.