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Repeated crashes [@ OOM | small ] on trying to open Thunderbird.

  • 5 replies
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  • 15 views
  • Last reply by Wayne Mery

prerau
prerau
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I'd really appreciate any help you can give me.

I've been using Thunderbird for many years.

TB has been working fine for all those years. and I have probably thousands of emails stored. Then, I went on a trip Sep 28 to Oct 14 and did not use Thunderbird for about 17 days. On my return, I tried to open TB. I found that a screen opened that I hadn't seen before, and TB seemed to be loading. While loading, at the bottom of the screen it said "Checking inbox for new messages...". Then, after a while it crashed without ever opening.

I tried to open TB several times after that, and I've always gotten the same behavior -- ending with a crash and never being able to open TB.

During the loading once, I clicked on Help >AboutThunderbird, which showed 115.3.3.(32-bit) and "Downloading Update 2.4 of 5.4 MB."

The last four Crash Reports, all dated 10/31/2023 are (the last one being the latest): bp-e634fd35-1b8a-488a-a9df-c23050231101 bp-73858652-569e-4362-95d6-030490231101 bp-992529bf-d1af-41d9-a438-43c370231101 bp-c39563fd-bca7-406f-8abf-85bde0231101

I thank you very much for your assistance. D. Prerau --prerau@rcn.com

I'd really appreciate any help you can give me. I've been using Thunderbird for many years. TB has been working fine for all those years. and I have probably thousands of emails stored. Then, I went on a trip Sep 28 to Oct 14 and did not use Thunderbird for about 17 days. On my return, I tried to open TB. I found that a screen opened that I hadn't seen before, and TB seemed to be loading. While loading, at the bottom of the screen it said "Checking inbox for new messages...". Then, after a while it crashed without ever opening. I tried to open TB several times after that, and I've always gotten the same behavior -- ending with a crash and never being able to open TB. During the loading once, I clicked on Help >AboutThunderbird, which showed 115.3.3.(32-bit) and "Downloading Update 2.4 of 5.4 MB." The last four Crash Reports, all dated 10/31/2023 are (the last one being the latest): bp-e634fd35-1b8a-488a-a9df-c23050231101 bp-73858652-569e-4362-95d6-030490231101 bp-992529bf-d1af-41d9-a438-43c370231101 bp-c39563fd-bca7-406f-8abf-85bde0231101 I thank you very much for your assistance. D. Prerau --prerau@rcn.com

Modified by Wayne Mery

All Replies (5)

Wayne Mery
Wayne Mery
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Success if you do help > Troubleshoot Mode?

prerau
prerau Question owner
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Thanks for your interest.

I started opening TB. Clicked Help>Troubleshoot Mode. In "Restart in Troubleshoot Mode" dialog box, clicked Restart. It started loading and crashed again. The crash report is: bp-6d6f7ea6-c346-4d14-ab7b-2d5d80231104

I saw that you could start in Troubleshoot Mode by holding down the Shift key when starting TB. I did that: 

Got a "Thunderbird Troubleshoot Mode" dialog box. Unchecked both boxes and  hit “Continue in Troubleshooting Mode”.

Got another crash: bp-88149dd4-8c50-46f0-aa5a-7dbf40231104

Wayne Mery
Wayne Mery
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prerau said
Thanks for your interest. I started opening TB. Clicked Help>Troubleshoot Mode. In "Restart in Troubleshoot Mode" dialog box, clicked Restart. It started loading and crashed again. The crash report is: bp-6d6f7ea6-c346-4d14-ab7b-2d5d80231104 I saw that you could start in Troubleshoot Mode by holding down the Shift key when starting TB. I did that: Got a "Thunderbird Troubleshoot Mode" dialog box. Unchecked both boxes and hit “Continue in Troubleshooting Mode”. Got another crash: bp-88149dd4-8c50-46f0-aa5a-7dbf40231104

[@ EdgePool::Iterator::operator* ] and [@ OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::gc::AllocateCellInGC ] respectively.

My recommendation is to start Thunderbird from the command line with 

thunderbird.exe -offline

Then right+click on all your inboxes and pick properties > repair

prerau
prerau Question owner
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Thanks for your continued assistance.

Tried Command Prompt: 

  C:\Users\David P>thunderbird.exe -offline
  'thunderbird.exe' is not recognized as an internal or external command,
  operable program or batch file.

Tried Run command: 

   Open: thunderbird.exe -offline
   TB started opening, as before, and then Crashed:
         Crash Report: bp-0603d408-18e1-4d4e-8587-499bc0231108
Wayne Mery
Wayne Mery
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bp-0603d408-18e1-4d4e-8587-499bc0231108 is the same signature OOM | small. Unfortuantely I have no solution at this time.

Perhaps the crash will go away if you create a new profile https://support.mozilla.org/en-US/kb/using-multiple-profiles and transfer your information to that profile.