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Firefox crashes on startup

  • 3 valiny
  • 1 manana an'ity olana ity
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  • Valiny farany nomen'i pivsxii

pivsxii
pivsxii
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Hi all, since yesterday I can't use Firefox on my pc @work : it simply crashes everytime i try to launch it. I've already tried to uninstall and make a clean install, start in safe mode with no luck.

These are my crash report: bp-65e1a532-d440-44e8-86aa-e88782161230 bp-c54cba11-e5d7-439c-960f-d24c82161229 bp-4b965be2-783b-4342-84bf-84e532161229 bp-af9b736d-7439-470e-ac18-268942161229 bp-f73ef55c-1dbc-4820-836f-37ac52161229

Ty in advance

Hi all, since yesterday I can't use Firefox on my pc @work : it simply crashes everytime i try to launch it. I've already tried to uninstall and make a clean install, start in safe mode with no luck. These are my crash report: bp-65e1a532-d440-44e8-86aa-e88782161230 bp-c54cba11-e5d7-439c-960f-d24c82161229 bp-4b965be2-783b-4342-84bf-84e532161229 bp-af9b736d-7439-470e-ac18-268942161229 bp-f73ef55c-1dbc-4820-836f-37ac52161229 Ty in advance

Vahaolana nofidina

hi pivsxii, this crash is caused by the websense security software that is running on your device. i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly. another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox

Hamaky an'ity valiny ity @ sehatra 👍 1

All Replies (3)

FredMcD
FredMcD
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Product Firefox Release Channel release Version 50.1.0 Build ID 20161208153507 OS Windows 10 OS Version 10.0.10586

bp-65e1a532-d440-44e8-86aa-e88782161230 Signature: qipcap.dll@0x31100

This is for Sumo's Related Bugs 682912 REOPENED --- qipcap.dll WebSense Content filtering dll crashes Firefox on launch

Update WebSense. If there is still a problem, call their support.

philipp
philipp
  • Moderator
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Vahaolana Nofidina

hi pivsxii, this crash is caused by the websense security software that is running on your device. i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly. another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox

pivsxii
pivsxii Tompon'ny fanontaniana
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Ty for the answers guys. I've already found out that Websense was the problem checking my own log : my Websense version is 8.2.3331 if needed. I've also already opened a Ticket to my IT group to let them know this issue.