The crash report ID isn't complete, the last three numbers are missing.

Can you try again to post one or more IDs?

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

• bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

• click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

• http://kb.mozillazine.org/Mozilla_Crash_Reporter
• https://support.mozilla.org/kb/Mozilla+Crash+Reporter

Are you running Windows?

The crash reports would help us in giving you an individual diagnosis, but if these are nearly instant startup crashes, let me mention something that is "going around" in case you have this problem:

Firefox is crashing within seconds of startup if you have either of the Applian Technologies programs Freecorder or Replay Media Catcher in combination with Norton security software (and possibly some other security software).

If you have either of those Applian programs and it isn't essential, try uninstalling it and then restarting Windows to ensure that none of its components are left running.

Will Firefox start normally after that?

If you prefer not to uninstall the program, a few other users said using the msconfig program to prevent FlvSrvc.exe from running at startup bypassed the problem. See: http://windows.microsoft.com/en-us/windows/using-system-configuration

Please do not create multiple threads about the same crash issue.

Crash ID posted in a duplicate thread.

• [/questions/1088139]

Firefox will not start in regular or safe mode...Mozilla crash reporter comes on the screen. The code of the last crash is: bp-7862b05e-8b83-42bc-abe5-ffdcb2141217. Thank you for your help

The ID you posted is not from a report that has been submitted.

Did you add the "bp-" prefix yourself?

If a line on the about:crashes page doesn't start with "bp-" then click the line to submit the report and the link will be updated and gets a "bp-" prefix if the report is submitted successfully. Please do not add the "bp-" prefix yourself.

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

• bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
• click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

• http://kb.mozillazine.org/Mozilla_Crash_Reporter
• https://support.mozilla.org/kb/Mozilla+Crash+Reporter

If you can't open Firefox, see:

• http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
• http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports

• https://developer.mozilla.org/How_to_get_a_stacktrace_for_a_bug_report