SUMO community discussions

[Attention] Pausing submissions on input.mozilla.org (feedback site)

  • 20 Replies
  • Last reply by AliceWyman
  1. Kiki Off (Back Jun 30th)
    Kiki Off (Back Jun 30th) 1586 posts
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    Historically, the survey hosted on input[dot]mozilla[dot]org has existed as a way for users of Mozilla products to leave unsolicited feedback (both negative and positive, sometimes extremely so). Practically speaking, this meant that input.m.o was collecting both technical and sentiment feedback in one forum that wasn't able to do either well, and while in-product telemetry systems have emerged that give us high quality user data, we haven't grown our capacity for sentiment feedback and active participation in product development the same investment.

    We are going to change that, and input[dot]mozilla[dot]org - soon to become ideas[dot]mozilla[dot]org - will be at the heart of that effort. With that in mind, we are halting our feedback collection via the survey on input.m.o; you can find a placeholder page there now while we stand up a new site for collecting new product and feature feedback in a more collaborative and effective way.

    Considering the above, we would like to ask the community to refrain from sending users to input.mozilla.org until we launch the new site. In the meantime, if you’ve seen a thread that contains product feedback, please add the ‘feedback’ tag and indicate that we’ve flagged their feedback for review. Similarly for Social Support contributors on Conversocial, please also tag those types of tweets under ‘[Feedback]’.

    We greatly appreciate your support as we rethink this process. Of course, this doesn’t mean that we’re not going to listen to users anymore. In fact, we expect that the new process will involve the community even more in the product development process. We'll make sure to keep you updated when we have more information to share.

    On behalf of the SUMO team, Kiki

    Historically, the survey hosted on input[dot]mozilla[dot]org has existed as a way for users of Mozilla products to leave unsolicited feedback (both negative and positive, sometimes extremely so). Practically speaking, this meant that input.m.o was collecting both technical and sentiment feedback in one forum that wasn't able to do either well, and while in-product telemetry systems have emerged that give us high quality user data, we haven't grown our capacity for sentiment feedback and active participation in product development the same investment. We are going to change that, and input[dot]mozilla[dot]org - soon to become ideas[dot]mozilla[dot]org - will be at the heart of that effort. With that in mind, we are halting our feedback collection via the survey on input.m.o; you can find a placeholder page there now while we stand up a new site for collecting new product and feature feedback in a more collaborative and effective way. Considering the above, '''we would like to ask the community to refrain from sending users to input.mozilla.org until we launch the new site'''. In the meantime, if you’ve seen a thread that contains product feedback, please add the ‘feedback’ tag and indicate that we’ve flagged their feedback for review. Similarly for Social Support contributors on Conversocial, please also tag those types of tweets under ‘[Feedback]’. We greatly appreciate your support as we rethink this process. Of course, this doesn’t mean that we’re not going to listen to users anymore. In fact, we expect that the new process will involve the community even more in the product development process. We'll make sure to keep you updated when we have more information to share. On behalf of the SUMO team, Kiki

    Modified by Kiki Off (Back Jun 30th) on

  2. AliceWyman
    AliceWyman 6271 posts
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    input.mozilla.org redirects to https://qsurvey.mozilla.com/s3/Give-feedback-landing-page So does https://qsurvey.mozilla.com/s3/FirefoxInput/ ... which is the current link when you select "Submit Feedback" from the Firefox Help menu .

    Forum Response - Volunteers says this: (quote) If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. Your feedback gets collected by a team of people who read it and gather data about the most common issues.

    Should we edit the forum response or mention that feedback collection is being paused?

    I also asked about the forum response in my Oct 16, 2020 comment in this related github issue: https://github.com/mozilla/kitsune/issues/4498 Remove link to input.mozilla.org

    input.mozilla.org redirects to https://qsurvey.mozilla.com/s3/Give-feedback-landing-page So does https://qsurvey.mozilla.com/s3/FirefoxInput/ ... which is the current link when you select "Submit Feedback" from the Firefox Help menu . [[Forum Response - Volunteers]] says this: (quote) If you want to leave feedback for Firefox developers, you can go to the Firefox ''Help'' menu and select ''Submit Feedback...'' or use [https://qsurvey.mozilla.com/s3/FirefoxInput/ this link]. Your feedback gets collected by a team of people who read it and gather data about the most common issues. Should we edit the forum response or mention that feedback collection is being paused? I also asked about the forum response in my Oct 16, 2020 comment in this related github issue: https://github.com/mozilla/kitsune/issues/4498 Remove link to input.mozilla.org
  3. Kiki Off (Back Jun 30th)
    Kiki Off (Back Jun 30th) 1586 posts
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    Hi Alice,

    That's spot on! I commented out that section so we will not mislead people. Once the new feedback collection process in place, we can update the canned response again.

    Thanks for pointing that out.

    Hi Alice, That's spot on! I commented out that section so we will not mislead people. Once the new feedback collection process in place, we can update the canned response again. Thanks for pointing that out.
  4. Krzysztof Żelechowski
    Krzysztof Żelechowski 2 posts
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    We should disable the command in Firefox too.

    We should disable the command in Firefox too.
  5. AliceWyman
    AliceWyman 6271 posts
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    We still have a https://input.mozilla.org/feedback/ "Submit Feedback" link on Answering questions on the Support Forum. Should we remove that link or will it redirect soon to the new site?

    It's been over a month and the Submit Feedback link in Firefox Help menu still goes to a feedback landing page that says submissions are paused and to "Please check back soon".

    We still have a https://input.mozilla.org/feedback/ "Submit Feedback" link on [[Answering questions on the Support Forum#w_off-topic-questions]]. Should we remove that link or will it redirect soon to the new site? It's been over a month and the Submit Feedback link in Firefox Help menu still goes to a [https://qsurvey.mozilla.com/s3/Give-feedback-landing-page feedback landing page] that says submissions are paused and to "Please check back soon".
  6. AliceWyman
    AliceWyman 6271 posts
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    We still have a https://input.mozilla.org/feedback/ "Submit Feedback" link on Answering questions on the Support Forum. Should we remove that link or will it redirect soon to the new site?

    I have a revision pending to remove to comment out information related to submitting feedback. I haven't approved it, to give Kiki a chance to respond. I also posted a comment to https://github.com/mozilla/kitsune/issues/4498

    I approved my revision to the Answering questions on the Support Forum article section on Off-topic questions.

    <blockquote> We still have a https://input.mozilla.org/feedback/ "Submit Feedback" link on [[Answering questions on the Support Forum#w_off-topic-questions]]. Should we remove that link or will it redirect soon to the new site? </blockquote> I have a revision pending <s>to remove</s> <sub>to comment out</sub> information related to submitting feedback. I haven't approved it, to give Kiki a chance to respond. I also posted a comment to https://github.com/mozilla/kitsune/issues/4498 <sub>I approved my revision to the [[Answering questions on the Support Forum#w_off-topic-questions]] article section on Off-topic questions.

    Modified by AliceWyman on

  7. Kiki Off (Back Jun 30th)
    Kiki Off (Back Jun 30th) 1586 posts
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    I see that the revision has been approved. Thanks for updating that article, Alice.

    AliceWyman said

    It's been over a month and the Submit Feedback link in Firefox Help menu still goes to a feedback landing page that says submissions are paused and to "Please check back soon".

    Another team is still working on a plan on how we can integrate external feedback directly into the product life cycle. I'll check to see if there's any progress worth sharing so far.

    I see that the revision has been approved. Thanks for updating that article, Alice. ''AliceWyman [[#post-80509|said]]'' <blockquote> It's been over a month and the Submit Feedback link in Firefox Help menu still goes to a [https://qsurvey.mozilla.com/s3/Give-feedback-landing-page feedback landing page] that says submissions are paused and to "Please check back soon". </blockquote> Another team is still working on a plan on how we can integrate external feedback directly into the product life cycle. I'll check to see if there's any progress worth sharing so far.
  8. AliceWyman
    AliceWyman 6271 posts
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    When updating the Install an older version of Firefox article for Firefox 85, I noticed that the "Help us make Firefox better" section linked to https://qsurvey.mozilla.com/s3/FirefoxInput/ so I commented out the section.

    When updating the [[Install an older version of Firefox]] article for Firefox 85, I noticed that the "Help us make Firefox better" section linked to https://qsurvey.mozilla.com/s3/FirefoxInput/ so I commented out the section.
  9. Kiki Off (Back Jun 30th)
    Kiki Off (Back Jun 30th) 1586 posts
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    Thanks, Alice. I hope there's a simple way we can do it without having to manually check the kb articles one by one. It might've been easier if we use template for this in the past.

    Thanks, Alice. I hope there's a simple way we can do it without having to manually check the kb articles one by one. It might've been easier if we use template for this in the past.
  10. AliceWyman
    AliceWyman 6271 posts
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    Kiki, I like your idea of a template going forward, to keep track of articles with feedback links or other links to Mozilla content that may change in the future. Right now, we have Advanced Search, which isn't perfect.

    I did an Advanced Search on input.mozilla.org with all categories check-marked, and found three contributor articles with Input links (Kiki, I'll leave it up to you or someone else to update, since other revisions may be needed):

    I did another Advanced Search on qsurvey.mozilla.com/s3/FirefoxInput/ and found three articles with working links to https://qsurvey.mozilla.com/s3/fx-private-network-beta-feedback and one article with no links or qsurvey visible content(?)... so no action is needed on these articles:

    Unfortunately, Advanced search doesn't find content in hidden wiki comments. Related bug: Bug 1122057 Opened 2015-01-15 11:45 EST Closed 2019-07-09 17:51 EDT add a feature to search the source code of kb articles Status: RESOLVED WONTFIX

    If you want to keep track of articles where we've removed the Input links so we can update them when the feedback links are restored, we'd have to add a template or NeedsChange entry to the individual articles, or use this thread.

    Kiki, I like your idea of a template going forward, to keep track of articles with feedback links or other links to Mozilla content that may change in the future. Right now, we have [https://support.mozilla.org/en-US/search/advanced Advanced Search], which isn't perfect. I did an Advanced Search on input.mozilla.org with all categories check-marked, and found three contributor articles with Input links (Kiki, I'll leave it up to you or someone else to update, since other revisions may be needed): *[[Evaluating a Solution in the Forum]] *[[Contributors Guide to Writing a Good Bug]] *[[Angry User Training]] I did another Advanced Search on qsurvey.mozilla.com/s3/FirefoxInput/ and found three articles with working links to https://qsurvey.mozilla.com/s3/fx-private-network-beta-feedback and one article with no links or qsurvey visible content(?)... so no action is needed on these articles: *[[Will Firefox Private Network slow down my browser?]] working link *[[I'm having problems with some websites when I use Firefox Private Network]] working link *[[Forum response - Firefox Private Network feedback]] working link *[[Playing videos or giving presentations in Hubs]] no link or qsurvey visible content Unfortunately, Advanced search doesn't find content in hidden wiki comments. Related bug: [https://bugzilla.mozilla.org/show_bug.cgi?id=1122057 Bug 1122057] Opened 2015-01-15 11:45 EST Closed 2019-07-09 17:51 EDT add a feature to search the source code of kb articles Status: RESOLVED WONTFIX If you want to keep track of articles where we've removed the Input links so we can update them when the feedback links are restored, we'd have to add a template or NeedsChange entry to the individual articles, or use this thread.

    Modified by AliceWyman on

  11. drrickz
    drrickz 1 post
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    I was thinking about providing feedback to Firefox and discovered the pause referrred to in this thread by finding an active link here https://support.mozilla.org/bm/questions/1148498 which takes one to the pause page referred to above. I was not very impressed, and now that I have found this conversation, which began over three months ago and appears not to have achieved any of the aims set out in the earlier posts I am even less impressed. My last job before retirement with motor neurone disease, was in change management in the public-facing part of a major UK university. In my professional opinion it it is very poor practice to have an ongoing project which pauses incoming communication with no commitment to re-open pathways for feedback by a specified date. It is also deeply concerning that there is no interim system for feedback during the project to improve responsiveness. Ironically this means that, for an indeterminate period Firefox has neatly made itself completely incapable of responsiveness, in a project which claims to be about improving responsivesness. This open-ended pause made me wonder if my move to Firefox a year ago was naive. It was founded on a belief that open-source community developed software, because its development is driven by feedback from a community of users, is more likely to meet the needs of users than products developed by large multinational companies with their own commercial agendas. I had been told by a geek friend that Firefox used less memory to run than its competitors, but this event has led me to research this properly and I find it to be spectacularly untrue so I shall be moving back to using my old browser. Thank you for irritating me into doing the research I should have done in the first place.

    I was thinking about providing feedback to Firefox and discovered the pause referrred to in this thread by finding an active link here https://support.mozilla.org/bm/questions/1148498 which takes one to the pause page referred to above. I was not very impressed, and now that I have found this conversation, which began over three months ago and appears not to have achieved any of the aims set out in the earlier posts I am even less impressed. My last job before retirement with motor neurone disease, was in change management in the public-facing part of a major UK university. In my professional opinion it it is very poor practice to have an ongoing project which pauses incoming communication with no commitment to re-open pathways for feedback by a specified date. It is also deeply concerning that there is no interim system for feedback during the project to improve responsiveness. Ironically this means that, for an indeterminate period Firefox has neatly made itself completely incapable of responsiveness, in a project which claims to be about improving responsivesness. This open-ended pause made me wonder if my move to Firefox a year ago was naive. It was founded on a belief that open-source community developed software, because its development is driven by feedback from a community of users, is more likely to meet the needs of users than products developed by large multinational companies with their own commercial agendas. I had been told by a geek friend that Firefox used less memory to run than its competitors, but this event has led me to research this properly and I find it to be spectacularly untrue so I shall be moving back to using my old browser. Thank you for irritating me into doing the research I should have done in the first place.
  12. AliceWyman
    AliceWyman 6271 posts
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    drrickz said

    In my professional opinion it it is very poor practice to have an ongoing project which pauses incoming communication with no commitment to re-open pathways for feedback by a specified date. It is also deeply concerning that there is no interim system for feedback during the project to improve responsiveness.

    Depending on the type of feedback, you can use Bugzilla to report a bug or submit a feature request for Firefox and other Mozilla products. See File a bug report or feature request for Mozilla products.

    I'm surprised that the Submit Feedback link still goes to https://qsurvey.mozilla.com/s3/Give-feedback-landing-page all this time. There's actually a bugzilla report about the Firefox "Submit Feedback" pause: Bug 1688005 Opened 2021-01-21 11:27 EST Help/Submit feedback target not working

    Until the feedback page is fixed you could try one of these other places for Mozilla feedback:

    ''drrickz [[#post-80798|said]]'' <blockquote> In my professional opinion it it is very poor practice to have an ongoing project which pauses incoming communication with no commitment to re-open pathways for feedback by a specified date. It is also deeply concerning that there is no interim system for feedback during the project to improve responsiveness. </blockquote> Depending on the type of feedback, you can use [https://bugzilla.mozilla.org Bugzilla] to report a bug or submit a feature request for Firefox and other Mozilla products. See [[File a bug report or feature request for Mozilla products]]. I'm surprised that the Submit Feedback link still goes to https://qsurvey.mozilla.com/s3/Give-feedback-landing-page all this time. There's actually a bugzilla report about the Firefox "Submit Feedback" pause: ''[https://bugzilla.mozilla.org/show_bug.cgi?id=1688005 Bug 1688005] Opened 2021-01-21 11:27 EST Help/Submit feedback target not working'' Until the feedback page is fixed you could try one of these other places for Mozilla feedback: *A [https://discourse.mozilla.org/ Mozilla Discourse] forum, such as [https://discourse.mozilla.org/c/firefox-development/178 Firefox Development] *A Mozilla newsgroup such as [https://www.mozilla.org/about/forums/#general mozilla.general] * A Mozilla [https://wiki.mozilla.org/Matrix Matrix] discussion room (like [https://chat.mozilla.org/#/room/#general:mozilla.org #general:mozilla.org])

    Modified by AliceWyman on

  13. AliceWyman
    AliceWyman 6271 posts
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    Mozilla has launched "ideas@mozilla" for feedback. Related ghacks article: https://www.ghacks.net/2021/06/05/mozilla-launches-ideas-platform-to-improve-communication-with-its-userbase/

    In Firefox 89 and above, Help -> Submit Feedback now goes to https://ideas.mozilla.org ... which should redirect to https://mozilla.crowdicity.com in most cases.

    Some of my Firefox 89, 90 and 91 profiles, however, redirect me to https://mozilla.github.io/imo-placeholder/ with the content "ideas.mozilla.org coming soon", whether I manually enter https://ideas.mozilla.org or use Help -> Submit Feedback.

    Forum Response - Volunteers was updated last week to use the https://ideas.mozilla.org link. (We probably should avoid updating forum responses to use https://mozilla.crowdicity.com since it's a non-mozilla website and support forum posts could be marked as spam if the poster is not in the trusted users or moderator group.)

    Mozilla has launched "ideas@mozilla" for feedback. Related ghacks article: https://www.ghacks.net/2021/06/05/mozilla-launches-ideas-platform-to-improve-communication-with-its-userbase/ In Firefox 89 and above, Help -> Submit Feedback now goes to https://ideas.mozilla.org ... which ''should'' redirect to https://mozilla.crowdicity.com in most cases. Some of my Firefox 89, 90 and 91 profiles, however, redirect me to https://mozilla.github.io/imo-placeholder/ with the content "ideas.mozilla.org coming soon", whether I manually enter https://ideas.mozilla.org or use Help -> Submit Feedback. [[Forum Response - Volunteers]] was updated last week to use the https://ideas.mozilla.org link. (We probably should avoid updating forum responses to use https://mozilla.crowdicity.com since it's a non-mozilla website and support forum posts could be marked as spam if the poster is not in the trusted users or moderator group.)
  14. Kiki Off (Back Jun 30th)
    Kiki Off (Back Jun 30th) 1586 posts
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    Thanks for the note and updating the common response, Alice.

    Thanks for the note and updating the common response, Alice.
  15. AliceWyman
    AliceWyman 6271 posts
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    Kiki said

    Thanks for the note and updating the common response, Alice.

    You're welcome (thanks go to Seburo for updating Forum Response - Volunteers last week!)

    More on the new ideas@mozilla feedback site here: https://blog.nightly.mozilla.org/2021/06/04/these-weeks-in-firefox-issue-95/ (quote) We launched ideas.mozilla.org, a new platform for the Mozilla community to share their feedback and ideas. While technical feedback and bug reports should still go to Bugzilla, please post product feedback and new feature recommendations to ideas.mozilla.org. Product managers, engineers, and designers will be engaging with the community there to refine and prioritize the suggestions!

    P.S. The above blog post seems to indicate that feature requests should go to ideas@mozilla rather than Bugzilla. If that's so then File a bug report or feature request for Mozilla products should be updated to link to https://ideas.mozilla.org for feature requests (I'll leave that up to Kiki or another editor!)

    ''Kiki [[#post-81459|said]]'' <blockquote> Thanks for the note and updating the common response, Alice. </blockquote> You're welcome (thanks go to Seburo for updating [[Forum Response - Volunteers]] last week!) More on the new ideas@mozilla feedback site here: https://blog.nightly.mozilla.org/2021/06/04/these-weeks-in-firefox-issue-95/ (quote) ''We launched ideas.mozilla''.''org, a new platform for the Mozilla community to share their feedback and ideas. While technical feedback and bug reports should still go to Bugzilla, please post product feedback and new feature recommendations to ideas.mozilla''.''org. Product managers, engineers, and designers will be engaging with the community there to refine and prioritize the suggestions!'' ---- P.S. The above blog post seems to indicate that feature requests should go to ideas@mozilla rather than Bugzilla. If that's so then [[File a bug report or feature request for Mozilla products]] should be updated to link to https://ideas.mozilla.org for feature requests (I'll leave that up to Kiki or another editor!)

    Modified by AliceWyman on

  16. Kiki Off (Back Jun 30th)
    Kiki Off (Back Jun 30th) 1586 posts
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    AliceWyman said

    P.S. The above blog post seems to indicate that feature requests should go to ideas@mozilla rather than Bugzilla. If that's so then File a bug report or feature request for Mozilla products should be updated to link to https://ideas.mozilla.org for feature requests (I'll leave that up to Kiki or another editor!)

    That's a good point, Alice. I'll make a note to update the article tomorrow, then.

    ''AliceWyman [[#post-81462|said]]'' <blockquote> P.S. The above blog post seems to indicate that feature requests should go to ideas@mozilla rather than Bugzilla. If that's so then [[File a bug report or feature request for Mozilla products]] should be updated to link to https://ideas.mozilla.org for feature requests (I'll leave that up to Kiki or another editor!) </blockquote> That's a good point, Alice. I'll make a note to update the article tomorrow, then.
  17. Kiki Off (Back Jun 30th)
    Kiki Off (Back Jun 30th) 1586 posts
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    And it's done. File a bug report or feature request for Mozilla products should be updated by now.

    And it's done. [[File a bug report or feature request for Mozilla products]] should be updated by now.
  18. AliceWyman
    AliceWyman 6271 posts
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    Kiki said

    And it's done. File a bug report or feature request for Mozilla products should be updated by now.

    I made a small edit to add ideas.mozilla.org to the Intro paragraph (it's pending review).

    ''Kiki [[#post-81482|said]]'' <blockquote> And it's done. [[File a bug report or feature request for Mozilla products]] should be updated by now. </blockquote> I made a small edit to add ideas.mozilla.org to the Intro paragraph (it's pending review).
  19. AliceWyman
    AliceWyman 6271 posts
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    AliceWyman said

    In Firefox 89 and above, Help -> Submit Feedback now goes to https://ideas.mozilla.org ... which should redirect to https://mozilla.crowdicity.com in most cases. Some of my Firefox 89, 90 and 91 profiles, however, redirect me to https://mozilla.github.io/imo-placeholder/ with the content "ideas.mozilla.org coming soon", whether I manually enter https://ideas.mozilla.org or use Help -> Submit Feedback.

    I fixed it by clearing the cache in each of my problem Firefox profiles.

    ''AliceWyman [[#post-81458|said]]'' <blockquote> In Firefox 89 and above, Help -> Submit Feedback now goes to https://ideas.mozilla.org ... which ''should'' redirect to https://mozilla.crowdicity.com in most cases. Some of my Firefox 89, 90 and 91 profiles, however, redirect me to https://mozilla.github.io/imo-placeholder/ with the content "ideas.mozilla.org coming soon", whether I manually enter https://ideas.mozilla.org or use Help -> Submit Feedback. </blockquote> I fixed it by clearing the cache in each of my problem Firefox profiles.
  20. Kiki Off (Back Jun 30th)
    Kiki Off (Back Jun 30th) 1586 posts
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    Looks good to me. Thanks, Alice!

    Looks good to me. Thanks, Alice!
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