SUMO community discussions

Canned replies in AoA for Firefox on Android and Firefox for iOS.

  • 4 Replies
  • Last reply by user1274573
  1. user1274573
    user1274573 5 posts
    more options

    We have canned replies for desktop version of Firefox and Firefox OS which redirects the users to corresponding support articles. Similarly, is it possible to add more canned replies which redirects the user to the support articles for 'Firefox on Android'? Also, we may extend it to 'Firefox on iOS'. I would like to help if there is any task that needs to be done with respect to this request.

    We have canned replies for desktop version of Firefox and Firefox OS which redirects the users to corresponding support articles. Similarly, is it possible to add more canned replies which redirects the user to the support articles for 'Firefox on Android'? Also, we may extend it to 'Firefox on iOS'. I would like to help if there is any task that needs to be done with respect to this request.
  2. Andrew
    Andrew 1232 posts
    more options

    You can help us out with this any time! If you notice a question that is repeated often, feel free to create a canned response for it. This article: common forum responses will lead the way for you - please note that there are already responses available for Android, FxOS and iOS. Feel free to have a look and follow the format of the respective.

    Cheers!

    You can help us out with this any time! If you notice a question that is repeated often, feel free to create a canned response for it. This article: [[common forum responses]] will lead the way for you - please note that there are already responses available for Android, FxOS and iOS. Feel free to have a look and follow the format of the respective. Cheers!
  3. user1274573
    user1274573 5 posts
    more options

    Canned responses are available on the forum but are unavailable on Army of Awesome. I was hoping that we could create canned replies for the same. I have a few templates in mind depending on the user needs. I've observed some of the users' reviews on Twitter.

    Canned responses are available on the forum but are unavailable on Army of Awesome. I was hoping that we could create canned replies for the same. I have a few templates in mind depending on the user needs. I've observed some of the users' reviews on Twitter.
  4. Andrew
    Andrew 1232 posts
    more options

    If you like to help out with Army of Awesome, see Social Support Common Replies :)

    If you like to help out with Army of Awesome, see [[Army of Awesome Common Replies]] :)
  5. user1274573
    user1274573 5 posts
    more options

    Andrew said

    If you like to help out with Army of Awesome, see Social Support Common Replies :)

    Adding replies here will ultimately add them to AoA?

    ''Andrew [[#post-67443|said]]'' <blockquote> If you like to help out with Army of Awesome, see [[Army of Awesome Common Replies]] :) </blockquote> Adding replies here will ultimately add them to AoA?