Showing questions for topic:

Inbox appears empty after deleting an email

Recently (last week or 2), whenever I delete an email, the unified inbox shows an empty display, but, if I select the three lines and go to inbox and select it, all the e… (read more)

Recently (last week or 2), whenever I delete an email, the unified inbox shows an empty display, but, if I select the three lines and go to inbox and select it, all the expected emails reappear.

Solved 4

tab crash

When searching for "woolworth sarina". the browser does crash. Same thing happened yesterday when serching for "corona specials mackay" What is the issue? This never happ… (read more)

When searching for "woolworth sarina". the browser does crash. Same thing happened yesterday when serching for "corona specials mackay"

What is the issue? This never happened before. I reinstalled Firefox Focus and did get the same result.

Solved 3 1 50

Unable to load Thunderbird

I am unable to access my emails in Thunderbird. Thunderbird opened but does not respond as there appear to be some files /emails that it could not accessed. I tried del… (read more)

I am unable to access my emails in Thunderbird. Thunderbird opened but does not respond as there appear to be some files /emails that it could not accessed.

I tried deleting the Parent.lock file. I then deleted Thunderbird and re-installed it.

On opening the updated instance, it comes up with the same couple of files/emails in the list. With the same ones seemingly trying to be loaded. See attachment. The files are Invoice 03-10-20 and Ticket_1.pdf

Solved 3 2 10

Delay moving pop messages to or from 4 specific mailboxes (win10, v152). (debug process stuck at "Could not start browser toolbox. You need to enable it.") Cause: McAfee

It's very odd. Normally moving an email, say from the Inbox to the relevant year's archive, takes "no time at all". Which is true for all the mailboxes shown on the attac… (read more)

It's very odd. Normally moving an email, say from the Inbox to the relevant year's archive, takes "no time at all".

Which is true for all the mailboxes shown on the attached screenshot, EXCEPT for the four at the bottom. Moving even one message from Inbox to Yiddish can take ten seconds or longer (with the dreaded "Not Responding" occasionally). Moving something in the opposite direction is also screwy, only from those four.

I had thought that it was because they're rather large. This first started when there were just Yiddish and MSW, and I split off most of the earlier years into the archives shown. To no avail.

It's only an annoyance, but I'm puzzled about how such a thing could happen.

Also very slow tagging or untagging a message just in those mailboxes.

Moderator Notes:

Solved 69 190

Why is Firefox 157 and up stealing so much RAM?

Since Firefox 157, each version is stealing more and more RAM. Why? My Windows XI, on HP with an AMD processor, are constantly losing more and RAM to Firefox. Is there an… (read more)

Since Firefox 157, each version is stealing more and more RAM. Why? My Windows XI, on HP with an AMD processor, are constantly losing more and RAM to Firefox. Is there any advice? Or must I suspend all updates?

Solved 2

Thunderbird wide or other views don't display correctly

This seems to have occurred in the last month or so. Whenever I click on a message in the folders pane, the message is not displayed correctly in any of the three layout … (read more)

This seems to have occurred in the last month or so.

Whenever I click on a message in the folders pane, the message is not displayed correctly in any of the three layout views but, if I am offered to display in a browser, it does! Also, if I select 'Edit as a new message' it displays correctly, as also do iPhone and iPads. The screenshot shows the problem?


Any ideas, anyone?

Solved 5 10

How can I speed up my browsing experience on ios and android?

I love Firefox it's my favorite browser that I've used of all the mainline ones I've tried. But I would love to know if there's anything I could do to improve my browsing… (read more)

I love Firefox it's my favorite browser that I've used of all the mainline ones I've tried. But I would love to know if there's anything I could do to improve my browsing experience on both iOS and my android. They feel a bit slow while on pc it's quick

Solved 1

“Scan QR code” button does nothing in Thunderbird for Android 23.0

I’m trying to import my email accounts from Thunderbird on Linux into Thunderbird for Android 23.0. On my Google Pixel, tapping “Scan QR code” briefly highlights the butt… (read more)

I’m trying to import my email accounts from Thunderbird on Linux into Thunderbird for Android 23.0. On my Google Pixel, tapping “Scan QR code” briefly highlights the button, but nothing else happens. The camera view never opens and no error appears.

Camera permission is granted. Thunderbird is up to date, and force-stopping and restarting the app did not help. Has anyone encountered this or found a workaround?

Solved 4 70

My Thunderbird (email app) has developed an unwanted delay (appr 2 min) at opening up

My Thunderbird app takes some minutes to start up. Updates are OK, troubleshooting does not show any failures. Emailing functions well, no problems. There is a new proble… (read more)

My Thunderbird app takes some minutes to start up. Updates are OK, troubleshooting does not show any failures. Emailing functions well, no problems. There is a new problem: dragging files to my Explorer has stopped to function.

I have a good HPPro "Desc 400 G5 MT"" PC running on Windows 11 (no problems).

Kindly advice actions to take. Do I loose my Address Book in case I uninstall my Thunderbird and Install a new copy of the Programme. Yours - Jarl Jaatinen, Finland

Locked 2 20

AttN David, re your mail of Aug 27

Hello David and thank you for your prompt answer. The situation between my mails ubfortunately remain the same. Nothwithstanding my re-installation of Thunderbird. I run … (read more)

Hello David and thank you for your prompt answer. The situation between my mails ubfortunately remain the same. Nothwithstanding my re-installation of Thunderbird. I run a "HP ProDesk 200 GS MT" PC with Windows 11 and full virus protection etc. I clean my PC and run troubleshooting regularly. Never any problem. And now: Thunderbird opens at command and can be moved on my screen with minutes of delay. I can select mail address book and calender but I can not use them. Incoming ermails show on the screen but I can noy open them. If a drag an incoming mail to my Explorer app, then Explorer gets blocked and I must restart my PC. I can not open the Send Mail function. I can not open older mails on the Expolrer. Thus I am completedly stuck. Can you fix this problem? In case you can not assist me, I will load the Outlook program to get going. Pleas send tour commenst ASAP. Yours Jarl Jaatinen, Finland

Locked 2

Massive CPU, GPU, and memory usage on basic TB install on OSX 27.0

I have a completely vanilla install of TB fully up to date as of this writing [it is version = 156.0.1 (aarch64) and I checked for updates], no extensions, no proxy, on a… (read more)

I have a completely vanilla install of TB fully up to date as of this writing [it is version = 156.0.1 (aarch64) and I checked for updates], no extensions, no proxy, on a new OSX 27.0 (Golden Gate) computer and even when idling it is using substantial resources. The only thing even remotely non-basic is their is the Proton Mail Bridge to connect to Proton Mail for one of the linked email accounts, but that is its own little program with its own threads and takes almost no system resources even when sending or receiving mail (which is not happening currently.) Look at the attached screen shot.

In the screen shot I have left Thunderbird to idle for about an hour. No new mail in that time and other then clicking on or off the window to bring it to the fore I have not interacted with the program at all myself. Meanwhile Thunderbird and its Thunderbird GPU Helper are using substantial amounts of the CPU and GPU, have a combine total of 86 threads (more then any two other things running except the kernal tasks) and are hogging ram (not depicted).

Meanwhile among a few other applications (Apple Music, OfficeLibre, etc...) I also have Brave Browser opened in the background running with two windows and a total of 8 tabs wherein Brave is actively downloading GB of data from MEGA as well as performing other admittedly lighter tasks. Even when doing all this, Brave barely registers on computer resources compared to Thunderbird and Thunderbird GPU Helper when they are just idling.

Is this all proton mail's fault with the Proton Mail Bridge? If not is there anything I can do to quell the hunger for computer resources of this voracious beast of an email client that is TB and uses resources as if it were a video game even when idling?

Solved 5 10

My Thunderbird has stopped working

I reported this to you by last Friday but I have received no response so far. After reporting to you, I tried all possible trouble tests and checks, then took following s… (read more)

I reported this to you by last Friday but I have received no response so far. After reporting to you, I tried all possible trouble tests and checks, then took following steps. 1 - I deleted my copy of Thunderbird from my PC 2 - I loaded a new copy of Thunderbird - all went well 3 - But situation remains, the program opens, reacts very slowly to commands but I can not get into any functions. Thunderbird does not show any emails, nor can I read older emails stored on my computer 4 - I ask you kindly for speedy help, my email function is fully down. Yours - Jarl Jaatinen - Finland

Solved 6

Emails are taking "forever" to delete, plus 2 crashes

I'm using Thunderbird 115.18.0 and just today it's behaving bizarrely. Crashed twice for no reason, and emails are taking "forever" to delete -- normally they delete imm… (read more)

I'm using Thunderbird 115.18.0 and just today it's behaving bizarrely. Crashed twice for no reason, and emails are taking "forever" to delete -- normally they delete immediately (unless they have an enormous attachment), but today I have to wait about 4 seconds for one short text only email to delete. Compacted folders, and made no difference.

Any ideas? Anything I can do to return to my normal I love Thunderbird condition?

Thanks.

Solved 1

Ballooning On Mac 12.7..6

I have had Thunderbird from the time I acquired my Mac computer. This week it started to do something new. After a restart I opened Thunderbird. A box came up that say… (read more)

I have had Thunderbird from the time I acquired my Mac computer. This week it started to do something new. After a restart I opened Thunderbird. A box came up that says across the top System Integration. The cursor balloons, and hasn't stopped for the time I powered the computer, as least fifteen minutes. You know how the program icons are in a dock across the bottom. With other browsers open, hitting the Thunderbird icon doesn't bring its window into the forefront. This needs either a reset, or possibly a backup first. Is there a quicker way to fix this? Thanks in advance. I am not using a VPN; but I also have Thunderbird on my Windows 11. You might have seen a more recent thread on that installation. I included a screenshot. It was easier here to do that than on the Windows 11. On the Mac, I just had to use Activity Monitor to close out of Thunderbird in order to get its version.

Solved 8 50

Thunderbird has gotten very slow sending email

Sending email has gotten very slow even for text messages. This started happening a few weeks ago & I didn’t think much about it. But something is not right. I hit se… (read more)

Sending email has gotten very slow even for text messages. This started happening a few weeks ago & I didn’t think much about it. But something is not right.

I hit send & the little status window just sits there “Status: Sending Message”. The Progress bar shows all blue as if the email has been sent. But the screen just sits there.

This is on 3 different profiles where I have deleted trash & compacted folders.

If I login to the AT&T website & send messages they go through in a flash. Just like they used to do with Thunderbird.

I'm presuming the issue is with Thunderbird (vers 91.13.1). However I have not changed anything.

What could be affecting multiple profiles? Any suggestions how to fix this? Thanks

Solved 3 50

Every time Thunderbird queries gmail, it starts downloading my hundreds of thousands of emails

This post is more for posterity than asking for a solution because all similar topics ended up being Avast antivirus interfering or something less nefarious. In my case … (read more)

This post is more for posterity than asking for a solution because all similar topics ended up being Avast antivirus interfering or something less nefarious.

In my case eM client started having this problem first, then I switched to TB, but the same issue here. Of all places, the best clue was found on [[Linux mint|https://forums.linuxmint.com/viewtopic.php?t=213352]] forums. It was a permission problem. Right click on C:\Program Files\Mozilla Thunderbird -> properties -> security. I did two things and not sure which one did it, but they pretty much achieve the same. ...

The Users group in the list only had read permissions so I gave it full access to the folder and checked the option to set the same permission changes to all subfolders. I also added my own personal user to that list and gave that full permissions. Oh yeah, also changed owner to myself from whatever default windows group was there before.

Now, do I know the full repercussions of doing this? No. Pretty sure this just created a security hole inside my C drive, but... I don't really care at this point. If I had to fix this again, a solution might be to instruct TB to store the the email files somewhere else rather than where it is installed itself (somewhere less locked down than Program Files).

Locked 3 20

Firefox crashes on opening links

Hello, we have the issue, that Firefox esr 153.1.0 crashes on opening urls. The crashes happen on several devices. These are the current crash-reports: bp-3e6bd41b-89b0-… (read more)

Hello, we have the issue, that Firefox esr 153.1.0 crashes on opening urls. The crashes happen on several devices. These are the current crash-reports: bp-3e6bd41b-89b0-4a49-9479-90cbc0260831 bp-9bd858e0-2573-4a01-8bac-90c320260831 bp-ad358921-a24d-4e02-9ed5-2bc4d0260831 bp-0bfb15d0-b637-48b6-a445-94b350260831 bp-0dc0dbcb-fb77-4ce6-a1c0-659f40260831 bp-268bf05a-3eb7-493e-bd40-42e0c0260831 bp-3910ddb1-9dbd-4016-b421-0dd450260831

thanks for Help and advice.

Best Regards

Felix

Solved 1 40

T-Bird freezes after 5 minutes. From start up to freeze.

T-Bird is Freezing (Hang?) from start to freeze was 5 minutes and a few seconds. Have turned off hardware acceleration and now it freezes at just under 5 minutes. Have pu… (read more)

T-Bird is Freezing (Hang?) from start to freeze was 5 minutes and a few seconds. Have turned off hardware acceleration and now it freezes at just under 5 minutes. Have put on updates. Currently 153.0.1esr (64-bit). I have captured profile, and re-installed and picked up the profile. Still freezes. Turned off AV. Still freezes. I have compressed and "repaired" all folders. Still Freezes. I forced folders to get rid of anything older than 30 days. Still freezes.

I have been running the task manager, and T-Bird in frozen state is only using 4.3% of CPU at most. I do not see any slowdowns for any other program. So this is not a CPU constrained problem. And it certainly is not memory constrained.

All this started within the past month and I think it was after I put on an ESR update (don't remember which one).

I can kill T-Bird and start it and it will get mail if any, and will function for about 5 minutes and then freezes (or hangs). The system is set to fetch mail on start up and then every 27 minutes. I am not using Account hub (and don't know what it does).

One oddity -- This is a W11 Home system, and Mozilla keeps saying it is a W10 system. Could this be the problem? Wife is running a lesser laptop. It is also running T-Bird, but her O/S is a W11 Pro and she is not having this problem.

Solved 13 80

INCOMING EMAILS TAKING A LOT OF TIME TO OPEN AND READ (locked duplicate)

Hello Folks, We are a team of 15ppl using thunderbird from last few year and it work flolessly in these years but from last 1week i have been facing a serious issue of : … (read more)

Hello Folks, We are a team of 15ppl using thunderbird from last few year and it work flolessly in these years but from last 1week i have been facing a serious issue of : INCOMING EMAILS TAKING A LOT OF TIME TO OPEN AND READ, fresh email when received and after clicking it takes a lot of time of open, having a 100mpbs ILL speed, out of 15 / 12 ppl are facing same issue, even after repairing the inbox the issue remains same, mails are getting downloaded very slowly...we are using google imap server for the same, need help to resolve the same...is it the bug in the latest update 153.0.3 (64-bit) Meadow badge

Locked 50