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  • App crash

constant, reoccurring tab crashes

All the tabs, in both my profiles are constantly crashing. I cannot keep at a task for more than a few minutes without needing to restart the tab. Is this a setting pro… (read more)

All the tabs, in both my profiles are constantly crashing. I cannot keep at a task for more than a few minutes without needing to restart the tab. Is this a setting problem? I've cleared the cache, and reset Firefox, to no avail. Thank you for any relevant advice and/or assistance.

Open 1 1

Firefox suddenly opens about:processes tab and then closes itself

Hello everyone, yesterday I got quite a scare. While Firefox was open, a new tab briefly appeared showing the page about:processes, and immediately afterwards the browser… (read more)

Hello everyone,

yesterday I got quite a scare. While Firefox was open, a new tab briefly appeared showing the page about:processes, and immediately afterwards the browser closed itself on its own.

At the same time, Chrome was open in the background. When I clicked on Chrome, a prompt appeared asking whether I wanted to allow changes to be made to the system (the typical UAC prompt). However, I’m not entirely sure if this was actually triggered by Chrome or possibly by another application.

I clicked “No” on the UAC prompt and immediately unplugged my keyboard. I recently started using an ASUS ROG Falcata, which is connected via USB.

After that, I ran a virus scan with Windows Defender — it didn’t find anything. I also ran AdwCleaner, which also came up clean.

At first, I suspected the ASUS ROG Falcata (I’ve only been using it for a few days), since it’s almost like a small computer itself and can execute macros, patterns, etc. I was worried about a possible firmware bug or something worse. At the moment, I’m honestly hesitant to plug it back in and am using an old Dell keyboard instead.

Importantly, I wasn’t pressing any keys at the time of the incident.

Now I’m quite unsure what could have caused this.

Is there any way to trace this in Firefox (e.g., via logs)?

And is there any (event) log where I could check what triggered the UAC prompt?

One more thing I noticed: I shut down the PC afterward and turned it back on later that evening. Everything booted normally and is still running fine today. However, Firefox updated itself yesterday from version 148.2 to 149. Maybe that was somehow related (though there’s no indication in the Firefox update history that anything failed or similar).

Open 4 72

When typing on a document or letter, Thunderbird frequently hangs and won't do anything.

For two days I'm having intermittent "hanging" when I'm typing a document or letter in Thunderbird. It has just dont that for the 2nd time in less than 10 minutes. Don't … (read more)

For two days I'm having intermittent "hanging" when I'm typing a document or letter in Thunderbird. It has just dont that for the 2nd time in less than 10 minutes. Don't know what's happening but it's very frustrating. Am not having any other computer problems. Am running Windows 11 which is automatically updated by Windows. I think Thunderbird is the most current version too. Help please anyone! It does say "(Not Responding) at the very top of the page.

Open 5

thunderbird.exe - Bad Image

Greetings, I've been using Thundrbird for many years, and now suddenly it won't open, because of a "Bad Image" error. Is Mozilla Thunderbird still usable on Windows 10? … (read more)

Greetings, I've been using Thundrbird for many years, and now suddenly it won't open, because of a "Bad Image" error. Is Mozilla Thunderbird still usable on Windows 10? This started happening either yesterday (maybe yesternight) or the day before yesterday.


"--------------------------- thunderbird.exe - Bad Image


C:\Program Files\Mozilla Thunderbird\lgpllibs.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0xc000012f.


OK



Thunderbird


Couldn't load XPCOM.


OK


"

Should I try to reinstall the newest version 150.0.2? I have downloaded it, although I just checked the file version, and it's already updated.

Thank you, Shalom

Open 1

My browser is crasing continiously

Hello, I’ve been increasingly frustrated over the past few weeks with your browser, which I prefer over all the others, because it keeps crashing constantly. I’ve tried s… (read more)

Hello, I’ve been increasingly frustrated over the past few weeks with your browser, which I prefer over all the others, because it keeps crashing constantly. I’ve tried several small fixes suggested by IT professionals, such as clearing the cache, running an antivirus scan, and deleting my browsing history, but the issue persists with no improvement. At this point, my last option seems to be uninstalling and reinstalling the application, but I’m concerned about losing my bookmarks. Could you please advise me on how to resolve this issue? M. BEDIRIAN

Open 1 1

TB slow to download emails, now locks up when I click to open one

Other than being slow to download my emails now for a few months, TB was performing well until a week or so ago. Now it also won't open the downloaded email when I click… (read more)

Other than being slow to download my emails now for a few months, TB was performing well until a week or so ago. Now it also won't open the downloaded email when I click on it and the TB freezes up so I can't close it out. I have tried restarting computer multiple times and it works for one or two emails that I can open and then starts freezing up again. Makes using it almost impossible. I have security Windows 11 Defender only and have had it the entire time when it also worked well.

Open 8 36

Felkod XPCOM

När jag ska starta E-postprogrammet går det inte. Jag får först meddelande om felstatus Oxc000012f. Sedan får jag kan inte ladda XPCOM. Vad betyder det? Måste jag ladda o… (read more)

När jag ska starta E-postprogrammet går det inte. Jag får först meddelande om felstatus Oxc000012f. Sedan får jag kan inte ladda XPCOM. Vad betyder det? Måste jag ladda om programmet. Jag har använt programmet i många år och har mycket infor och kontakter där. HJÄLP

Open 1 36

Firefox keeps crashing my Linux Mint

I use Linux Mint and I have been experiencing numerous system crashes involving Firefox which requires a cold boot. What is the problem? How can I debug this? Are you get… (read more)

I use Linux Mint and I have been experiencing numerous system crashes involving Firefox which requires a cold boot. What is the problem? How can I debug this? Are you getting crash reports?’

This happens several times a week. It has happened continuously tonight since installing the latest update via the Software Manager.

The program causes a total freeze of the OS. All other running programs and all input sources. I have no choice but to shut down via the power button on the tower.

Mint generates crash reports but I have no way to determine if they are being sent to Mozilla.

Firefox for Linux does not provide a troubleshooting system like it does on Windows. Neither does Mint.

I studied Computer Science in the 80s when Firefox was known as Navigator. I learned C and the Unix OS, but since then I became a psychologist, and don't remember too much of the Com Sci stuff I learned and I don't think Mint allows user modifications anyway.

What can be done to fix this? I don't have the Benjamins to buy a new Windows to replace the Linux, nor do I want to.

Open 1 16

I am getting the "Thunderbird is already running, I hbut is not responding. The old Thunderbird process must be closed to open a new window." Recommended solutions are not working

I have followed all the other recommendations with, no luck. I am on Windows 11 and use Eset virus software. Thunderbird is not listed as running it Task Manager, and th… (read more)

I have followed all the other recommendations with, no luck. I am on Windows 11 and use Eset virus software. Thunderbird is not listed as running it Task Manager, and there is no Profile.lock (think that was what it was called) in the profile directory, and I have deleted the existing profiles and recreated it. I have uninstalled and reinstall Thunderbird, and I have rebooted my computer. I am frustrated and concerned I will loose saved emails and my address book! Help.

Open 8 90

150 beta always crashes after loading a few mb of data

After updating to 150 (any subversion), FF crashes on almost start - I can load a page but loading another page or a video in the page will stop loading after a while and… (read more)

After updating to 150 (any subversion), FF crashes on almost start - I can load a page but loading another page or a video in the page will stop loading after a while and crash within 5-10sec. No about:crashes generated. No crash if I only browse the page that's opened (except if I load extra content like videos). FF remembers if I navigate to another page before the crash, it'll open the navigated-to tab (provided it has been long enough, small pages load, big pages don't). It really looks like after loading a fixed amount of data it just stops loading and crashes, taking the full browser down with it. Note that there is likely 500+ tabs opened (even though it's never been a problem), cache was cleared and extensions deactivated.

For the first time in many many years, the beta's unstable (brillant track record for a beta)!

Open 3 18

why im cant set www.http//firefox for home page.??why we have to re store evetime when we washing a movie,,,then they automatic to ture off ?are they have any shearch with out of the google ?

why im cant set www.http//firefox for home page.??why we have to re store evetime when we washing a movie,,,then they automatic to ture off ?are they have any shearch wit… (read more)

why im cant set www.http//firefox for home page.??why we have to re store evetime when we washing a movie,,,then they automatic to ture off ?are they have any shearch with out of the google ?

Open 1 36

Thunderbird 18.0 silently crashing

As the subject says, Thunderbird 18.0 for Android keeps crashing silently. There doesn't appear to be any specific trigger; periodically, the app just disappears off scre… (read more)

As the subject says, Thunderbird 18.0 for Android keeps crashing silently. There doesn't appear to be any specific trigger; periodically, the app just disappears off screen. Since it doesn't seem to be related to a specific user action, I wonder whether a background process (such as server syncing) might be causing it. My device is a Samsung Tab A-9.

Open 1 9