Thunderbird Community Forum

I am trying to add an email address to thunderbird it is an outlook email address gamingconsole360@outlook.com I have checked the address and the password and both are correct however thunderbird says that the configuration is incorrect and will not accept it. also I have it open in another browser window will that cause problems ?

Thunderbird administers my 7 "aol" email addresses (accounts) on my Dell laptop (running Windows 7). 5 of the accounts are behaving normally, but the other two accounts appear to be linked. So, when I send an email from one of them, it appears in both "sent" folders. When I receive an email in one of them, it appears in both "in box" folders. When I visit "mail.aol.com", these 2 accounts behave normally. So it appears that they are linked within Thunderbird. Can you suggest a possible solution? Thanks, Tim

I'm currently running Thunderbird 140.9.1esr and it shows an update available to version 140.10.0esr. However, when I click on the update button, it shows "downloading" but it stays at 0 bytes and will not download the update. All previous updates to my current version automatically downloaded and installed after I clicked on the update button. How do I fix this or is there a problem with 140.10.0esr? Thank you!

I can receive outlook e-mail but I cannot send from Thunderbird. I am asked for a password for the specific Microsoft server. I enter my Microsoft account password but this does not work. Security setting is STARTTLS withNormal Password authentification. My other Thunderbird non-MS e-mails are problem free.

Version 140.10.2esr | Released May 8, 2026 I get this message every time: Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) mail.twc.com failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again.

Thank you, George Correia

Hi. Since the last 2 updates, my Bell sympatico email through T-bird cannot SEND anymore emails (No errors are given but the email never comes through). I can receive emails without issue and when I use another tool (like Outlook or go directly through my browser, the sympatico emails come through) I attached the settings for the SMTP in a screenshot if that could help.

Any idea how to fix this?

Tx, Robert Z.

06 May 2026 USA Just to inform users:

All mailboxes and all mail in profile are catastrophically and irretrievably deleted when I: 1. Change the location of the profile folder. 2. Make appropriate change in profiles.ini reflecting the location change. 3. Launch Thunderbird in Offline Mode (launching in OFFLINE mode is the fatal event). 4. Mailboxes will appear during this one launched session

    but

5. If Thunderbird is closed while still OFFLINE, then a re-launch of Thunderbird in any state will reveal

     that all mailboxes and all mail have been deleted.

All mailboxes, and of course, all mail in the profile are catastrophically and irretrievably deleted. I was lucky that I made a backup before changing profile location.

The deletion of mail and mailboxes occur at the close of Thunderbird's OFFLINE state. An examination of the profile folder indicates the destruction has occurred upon closing of Thunderbird in OFFLINE state.

It is not the re-launch of Thunderbird that causes the catastrophic deletion. The deletion occurred when Thunderbird was closed in its OFFLINE state.

To successfully change the profile location I must: 1. Make the change to profile location. 2. Make the appropriate change to profiles.ini 3. BE SURE to make the FIRST LAUNCH of Thunderbird in ONLINE mode--ONLINE only. 4. Once 1,2,3 are done, then Thunderbird does not corrupt the profile folder.

Conditions that MIGHT make my configuration uniquely affected: 1. I use Proton Mail Bridge in conjunction with Thunderbird. 2. My Profile folder is on a network share that is letter-mapped in Windows. 3. I have about 10 email addresses in Thunderbird that are Outlook IMAP, Gmail IMAP, and of course, Proton Mail.

I've been using Thunderbird a couple of years in this configuration with no problems. I just decided to rename my profile. So, this is my first discovery of the problem.

送受信メールが表示されなくなりました。 テストメールの送受信は問題なくできていますが、thunderbirdメールソフトには表示されません。 XserverにWEBメールは生きています 表示されない問題を解決するためにAIに聞いたところ、「受信トレイ→右クリック→最適化」を実行したが、それまで表示されていた過去の受信メールがすべて消えました。 本体からメールが消えたのかAIに改めて聞いたところ、画像の「INBOX」の状態になり、消えてしまった可能性が大きいとの回答でした。 ウィルスバスターを導入しているので、それが干渉した可能性も考えられます

対策として「アカウントを削除して、新たに設定しダウンロードを提案されました。この方法で復活するでしょうか

https://g.co/gemini/share/6a7da4881c86

I have moved my Thunderbird data from drive C:\xxx\Thunderbird to N:\xxx\Thunderbird. The Thunderbird program remains on "C:\Program Files\Mozilla Thunderbird" How do I tell Thunderbird to find its data on the N: drive?

     Thank you,    Art Lieberman

Good morning. I’m trying to set up a new email account for my Xbox gaming system in Outlook. It’s currently in Thunderbird, but it’s for Outlook, and it keeps saying the password and email address can’t be verified. I don’t know of any login, and I’m sure the password and email address are correct. Any ideas?

I am trying to re-install THUNDERBIRD I have done this several times before but Google is causing problems When I reenter my Name email address and password Thunderbird finds the email but then it takes me to google and I have to click allow but then it takes me back to the email install and then tells me it cannot find the Email address with the settings

THE SAME SETTINGS IN FOUND 1 MINUTE EARLIER

I have 2 email addresses and it does the same with both so Thunderbird does not now work on a Computer that I have used Thunderbird for Years

Hello,

Everything working just fine last night. Wake up and Thunderbird will not retrieve emails.

Remembered this old message I got so I went through and deleted my second email address, didn't help.

https://support.mozilla.org/en-US/kb/thunderbird-and-yahoo

Checked all settings compared to Yahoo, still won't download messages. I can even send a message with my current settings no problem, and it does login, just won't retrieve emails. Gives me a connection timeout.

Anyone have any ideas?

As a die-hard fan of Mozilla products for many years, I genuinely want to say thank you to the Thunderbird team for keeping such an amazing open-source project alive and improving it continuously. Thunderbird is still one of the most trusted and powerful email clients ever made, and many of us truly love using it every single day.

But from the bottom of my heart, there is one feature I strongly feel Thunderbird now urgently needs.

Please give Thunderbird a complete Mozilla Account–based sync system, just like Firefox.

Today, whenever we shift to a new computer, we still have to manually:

• reinstall extensions
• reconfigure settings
• restore filters
• restore signatures
• adjust preferences again
• rebuild our personalized setup

For long-time Thunderbird users, this takes a lot of time and effort.

Firefox already gives us such a beautiful and worry-free experience:

• Install Firefox
• Login with Mozilla Account
• Everything comes back automatically

And honestly… that experience feels magical.

As Thunderbird users, we dream of the same simplicity:

• Install Thunderbird
• Login with Mozilla Account
• Extensions auto-install
• Settings sync automatically
• Filters & signatures restore instantly
• Everything feels exactly like our old computer

No stress. No manual setup. No fear of migration.

This is not just a “feature request.” For many loyal Mozilla users, this would be one of the biggest quality-of-life improvements Thunderbird could ever receive.

The Thunderbird team has already discussed this idea publicly for years, which gives users hope that someday it may finally happen.

Please make Thunderbird truly cloud-connected and worry-free for the next generation of users.

Many of us are not just users of Mozilla products — we are emotionally connected to them. ❤

My windows 10 machine died on me recently, but I was able to recover all my Thunderbird Email files from the old hard drive. However, the Thunderbird settings I was using under Windows 10 did not transfer over to the new machine and there is one particular issue which is driving me crazy and I don't know how to fix:

Basically, on my previous machine I frequently filtered my emails using the threaded option based on the Subject field. However, under Windows 10 the filter I was using would ignore the "Re:" in the subject line of such threads and so every message in the thread was displayed as if the various instances of "Re:" simply weren't there. However, on my new machine Thunderbird threads messages as if each instance of "Re:" represents a new thread! How do I fix this?

I am unhappy with version 150 of Thunderbird. In earlier versions, I was able to access the full range of emojis when writing an email. That is no longer possible; I can now only access a few. The integration of add-ons with Thunderbird isn’t working properly. After adding the German dictionary, Thunderbird froze; after adding ImportExport Tools, Thunderbird not only crashed but also wouldn’t start up again.

In one email account the arriving messages arrive shown as "read". before they showed "unread" and were bold. I've tried but can't figure out how to reverse that. a different email account on the same reader shows new messages

Okay, so how to be simple. I kept getting a pop-up from Comcast about a latest promotion and it wouldn't go away. I spoke to Comcast about their ridiculous pop-up promotion, it was coming through my Thunderbird email client. That may be taken care of. But in the meantime I tried to delete my main Thunderbird account, I must have done so and now I can't get it back! I've tried everything! I was using an IMAP account, and for my incoming I had imap.comcast.net. For my outgoing I had stmp.comcast.net and the ports were 993 and 587 I believe. Please don't quote me on this. So when I try to create a new email account using the same information I keep getting an "Authorization Error" each and every time!

So....since and while writing this email, the Comcast pop-up continues to pop up, and I still cannot reset my email account. Talk about a frustration level at this point! I would like to keep my Thunderbird email account minus the stupid Comcast pop-up. I just don't know what to do. Please help from anyone who can!

Thanks,

Michael....