Thunderbird Community Forum

Keep getting this message: "The folder "inbox on [email address]' could not be compacted because writing to folder failed. Verify that you have enough disk space, and that you have write privileges to the file system, then try again."

I have tons of space, but I don't know which folder you are referring me to. Does it have a name? Does it reside in a specific subfolder? Can you give me some hints to locate the folder? Is this really the problem, or does the message indicate something else is amiss.

Thanks, Don

Updated to from Thunderbird 115.10.1 to 116 and now cannot send emails -- on two different machines: one an iMac (OS 18.5), the other a MacBook (OS 17.x).

Ten seconds after hitting "Send", we get an error message saying "Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: EHLO [13 character string] internal error AUP#EML-005."

Our settings and password have not changed, and they are all correct according to our ISP. Tech Support at the ISP says they are not blocking our emails -- although that is what a "EML-005" error usually means.

(In fact we ARE able to send emails via the ISP's Webmail interface, no problem. But this interface is old, very clunky, and not a satisfactory solution to our problem.)

VPN is off. Problem persists when Firewall is off.

Have tried a clean re-install. Did not help.

Have reverted to previous version of the app and Profile folder, using Time Machine backups from before the update. Problem persists! (How can this be??)

ALSO: We have a MacBook Pro that has not been updated. It is still running 115.10.1 -- and it can still send emails in Thunderbird, over the same network connection. All SMTP settings are exactly the same. How can this be? I tried copying the Profile folder from the unaffected MacBook Pro to the iMac. This did not fix the problem.

What to do?

T B 128.12 The Window which shows saved passwords is TOO SMALL. Cannot see the full entries. Also, the little 2 sided window to expand the entry does NOT work. As it is, it is practically useless.

I was forced to erase my PC because it was infected with malware. I saved my Tbird profile to my HDD before erasing. I pasted the saved profile to %Appdata% >Thunderbird, copying 1,777 items. When I brought up Tbird, I got the Account Setup window, so I don't think the profile was actually there. What did I do wrong?

I changed hosting services because support on the former one gradually became nonexistent. Okay, now I have two sets of mailboxes on Thunderbird, one set on the old server (messages up to February 2025) and one set on the new server (all messages thereafter). Yesterday I set about migrating to get all the messages onto the new server so that I can discontinue the old service entirely. Mailbox by mailbox I copied my entire email filing system successfully – with one exception. When I tried to do this with my "Sent" mailbox, the messages just don't move.

Okay, try a workaround: on the old server I created a new mailbox called "Sent messages" (in contrast to the built-in "Sent" mailbox). I moved all my messages from the "Sent" mailbox to that one. Success. Now I tried moving (or copying using the alt key) messages from "sent messages" to a mailbox of the same name on the new server. Nothing happens. Or perhaps, sometimes it copies the one message that I directly pointed to but will not do a mass move or copy.

I'm guessing that it has an issue with moving messages that are 'from me'. But I really want to save this history! is there some good way around this issue?

TB New V140 has an issue: when adding a new email account the wizard stays in a loop, no information why and no option any more to add the account data manually. No idea why it's necessary to keep users out from a manual setup and let them use a not working apple style wizard....

Me and my colleague are using the same email account on Thunderbird. How do I delete the account from only my Thunderbird app? My colleague will still need access to it.

In Thunderbird mail I set Appearance to my personal preferences...

For me my preferences are : Table View, Non Threaded and Sort By Date In Descending Order Applied to all folders...

There does not seem to be any specific function to save these settings.

So... Whenever I restart my computer my preference settings are ignored and my email account subsequently displays the opposite settings.

Am I missing something --- Or is this a new bug ? It never used to be an issue !

Ich habe eine E-Mail Adresse seit 25 Jahren (die will ich auch nicht verlieren- Kinder ,Enkel und Freunde kennen die Adresse) Jedesmal wenn ich ein Neues Passwort Neu generiere kommt diese Antwort "Der Posteingangsserver wird bereits verwendet" So ein Müll gibt es bei keinen anderen Anbieter. Wie kann ich dieses Problem lösen.

Bonjour, Je classe mes mails dans des dossiers par thèmes. J'ai perdu 2 dossiers. Est-ce possible de les récupérer ? comment faire? Je ne les ai pas supprimés, ils ont disparu ! J'ai accés à ma messagerie avec mon Mac et mon Iphone sur Thunderbird. Merci de votre aide Thank you !

I use Thunderbird as main email client on PC, I also access via iPAD email

On iPAD if I get a Calendar invite (eg Teams) I can scroll to bottom of the invite, and there is an option to add ICS file to Calendar. I click on it and it pushes the invite to Google Calendar, and it inserts the correct appointment.

However on my main device (W11 PC) Thunderbird does not show any ICS file. There is a banner that say "This message contains event information. Enable a Calendar to Handle it" Can it be configured to use Google Calendar as the linked Calendar ? If so, could someone explain to me how to do this.

I forgot and can't find my primary password. I can't reset and remove it unless I know it. I uninstalled the program, paid a contribution, reinstalled and still cannot reset, remove old, or make new password. Can't get into to send emails, but can see and read files.

Thunderbird quit receiving messages June 25th and quit copying messages to the sent folder at the same time. Are they connected somehow?

I have checked my settings and they are all the same as they were before this happened and are correct.

When I click on "Get Messages" these five quick messages appear in rapid succession:

Looking for imap.pldi.net Looked for imap.pldi.net Connecting to imap.pldi.net Connected to imap.pldi.net Checking email server capabilities

then goes away and no messages received.

Regarding copying messages to drafts I get this with each message I send.

"Your message was sent but a copy was not placed in your Sent Folder due to network or file access errors. You can retry or save the message locally to Local Folders/Sent (my email address)" with buttons "Retry" "Save" "Don't Save."

The message remains on the screen until I click "Save" and the message goes away.

I believe all of this happened with the last Thunderbird update, but I'm not real sure.

Hello. I am trying to use Thunderbird to access my Matrix chat rooms. This page: https://support.mozilla.org/en-US/kb/thunderbird-matrix-chat-faq says to Add a Chat Account in Account Actions and select Matrix in the Chat Account Wizard. However Matrix doesn't appear in the list of chat networks in the Wizard dialogue. What can I do?

I am using version 68.12.1 of Thunderbird.

Thanks in advance for any help.

Bonjour, je ne comprend pas pourquoi lorsque j’envoie un mail d'une adresse quelconque, ce dernier est enregistré directement dans ma boite Gmail alors que les 2 adresses n'ont aucun lien au départ. De plus cela sature mon espace gmail Merci de me dire ce qu'il faut changer dans les paramètres de Thunderbird pour cesser cette synchronisation. Cordialement

I have tried to add this address to my address book. Normally, one clicks on the icon and a pop-up appears to modify information and confirm entry into address book. This address always shows up as "not in book," clicking has no apparent effect, until one checks the address book and now duplicates exist.

First image you can see that Freeman is in the address book Second image you can see that Tbird thinks the address is not in the book Third image after I've clicked and no apparent action is taken, a duplicate appears.

When this bug first appeared I had clicked on the icon multiple times, and multiple entries appeared in address book. I deleted them all, tried again, bug still happens.

139.0.2

140.0.1esr (64-bit) the main Thunderbird screen showing email list, the menu bar is under the email toolbar not on top, there was several suggestions on the forum on switching the positions using changes to profile with a chrome css file. I tried many with the commands inserted inn the th e.css file but did not help

Imagine having more than 30 Accounts to be added on a single profile my concern is how will Thunderbird handles file size if it's using one file (MBOX) and if the file has no solution, can I create files and keep mails on them until they reach max size?