Thunderbird Community Forum

I'm running Thunderbird with one account without problems. When I try to add a second account I get as far as entering name and e-mail. After this, a cirkle starts spinning and never ends.

In a forum question about large profile folders, an answer included "If the account is Gmail, I suggest NOT subscribing to AllMail". What does this mean and how do I do it?

All gmail emails were downloaded to local computer via Thunderbird. It is expected that all emails downloaded to local computer via Thunderbird should be visible even after they are deleted from main gmail account. However, the emails that were previously downloaded by Thunderbird to local computer are no longer accessible/available for viewing after they were deleted from the main gmail account?

I have Thunderbird running on Win 11. I have several email accounts, and 4 local folders. In one of the local folders, there are several emails, and the bottom 2 emails (as shown in the image) will not delete when I hit the delete button. When I do an "open in new tab" in Thunderbird, it opens a view that shows blank. How can I get these 2 emails to delete? and what is preventing them from being deleted via the delete button?

This article https://support.mozilla.org/en-US/kb/thunderbird-and-gmail#w_understanding-gmail-labels-and-thunderbird-folders is not up to date and it isn't clear to me to what extent (if at all) add-ons are still required to sync labels between Google and Thunderbird contacts. The article points to two add-ons: Google-4-TbSync TbSync but Thunderbird already syncs both Calendar and Contacts with Google without add-ons. What's the story?

Hi Thunderbird community,

I have an issue with unified folders where one specific IMAP account keeps disappearing from the "Sent" and "Drafts" folder (this does not happen in any other unified folders that I have added the account to). The strange thing is that when I right click any of the unified folders it keeps disappearing from, go to their properties and click "Choose" both "Sent" and "Drafts" folders are already in there and when I click "Update" the account disappears from the unified folders panel and is properly integrated like it should be. It's quite annoying because I need to do this every time I restart the program.

In the attached screenshot you can see that the "Sent" folder is selected to be a part of the unified "Send" folder, but it instead shows up separate until I click the "Update" button in the unified folder's properties. Same applies to "Drafts".

Sadly I couldn't find anything on the internet so far, so I'm wondering is someone else has an issue like this an possibly knows a solution.

Best regards

Hi, I am about to transfer my profile to a new computer, and have noticed that my profile contains many empty files - about 300 AlternateServices-???.txt, and about 200 folderCache-???.json files.

Can I safely delete these?

Many thanks!

Please help me! I have expanded on the information which I sent few days ago.

1. Problem which needs to be solved: Starting on Saturday (Oct 18th) morning I have not been able to send or receive emails on Thunderbird. (I turn down my entire network for the night. On Friday evening, before I turned it down, I was still using Thunderbird without any problems. On Saturday morning, after turning the network up, Thunderbird did not work.)

I have two computers: a laptop and a desktop. On both of them I use Thunderbird for most of my emails. They have Windows 10 operating system. Thunderbird stopped working on both computers and at the same time.

2. MS Outlook still works On the desktop I also have MS Outlook. I am able to send and receive emails on the desktop on MS Outlook. There was no break in this software package working.

3. What happened in my email correspondence prior to this problem For about one week prior to Thunderbird’s stopping to work I received numerous emails – which appeared to be sent from my email address xxx@rushmore.com. These emails were pretending to be sent from various companies, including some warnings about my email which needs to be reconfigured or something like this. I deleted all these emails immediately without clicking on any links they would send. Unfortunately, my email provider (BluePeak company) did not catch these emails; they should had been sent to the SPAM folder on their server.

I suspect that maybe some of these emails, or one of these emails, created this problem. A virus?

I have done a full virus scan and it found no problem.

4. Error messages on the desktop when I try to send a test email:

See attachment number 1 for a screenshot.

When I click on [Cancel] I get this message:

See attachment number 2 for a screenshot.

Sometimes instead of these two error messages, I receive a completely different message: see attachment number 3.

5. Error messages on the laptop when I try to send a test email:

On my laptop the error messages are the same, except the number in the [Location] section is different. 587 on the laptop, 465 on the desktop.

6. My current SMTP server settings: Server name: mail.rushmore.com Port: 465 (Default: 465) Connection security: SSL/TLS Authentication method: Normal password User Name: halina@rushmore.com

Could one of you help me, please? I am completely “frozen” with being able to work on some of my projects; one important is organizing a big event and all my communication (high number of emails by now) are on Thunderbird.

Thank you!

Halina H.

I am not sure if this is the correct place to ask my question. Apologies if you think it should be somewhere else in Thunderbird Help.

My old W10 machine crashed in September. I bought a W11 machine in October.

A colleague managed to rescue all my data from the W10 to a HDD.

I installed Thunderbird 143.0.1 to the W11 machine. On running the program it found me and my emails. I hoped it would find my wife's emails too. But no luck so far. Both domain names are the same. I've tried adding the details I have for my wife's email as a new account, but the program goes on and on looking with no result, and no end. I have to unplug the power cord to end it.

I've followed advice from the help pages to Find and restore my Profile without opening Thunderbird. In the process I've deleted the Profile on the W11 install, and substituted the Profile from the W10 install. It was around 8GB. So I assumed that Local Folders and my wife's details would show. Neither of these things occur. My account is shown together with recent emails.

What is happening? How can I get my wife's email account to show? How can I find my archive of emails in Local Folders? Any help gratefully accepted. Thunderbird 101 maybe?

Hello,

I need to purchase a new PC because my old PC was not compliant with Windows 11. I've installed Thunderbird and copied over my data, profiles, etc.

I've noticed that there is folder added to my offline Documents folder called "Thunderbird" and in this is another folder and a file.

Is this normal?

Thank you,

Gordon

Die Ordnernamen im POP3 Konto sind plötzlich englisch: Drafts statt Entwurf Templates statt Vorlagen Sent statt Gesendet Archives statt Archiv Trash statt Papierkorb. Wie kann man auf deutsch umstellen?

I run aPC with Win 7 (64 bit) and use TB 115.18.0 (64 bit) Supernova (esr) I have all my contacts in a folder on the HDD (data drive). However, I cannot find where TB stores its "contacts" folder. Nor how to import my contacts from the windows folder. I have tried to download a "contacts sidebar" from TB, but my ver. of TB is "not suitable" " " " " create a "contacts" folder to replace the "Starred" folder etc. (failed) and even created a "contacts" folder in the "Local Folders"(succeeded). However when I tried to drag and drop the files from windows toTB, it failed.

There must be a simple way to to import contacts. 

Can somebody help please.

John

I was using a Quick Filter search on an inbox and sent and then decided to check the Local folders and discovered that you have to turn down each subfolder and search it separately. Is there a way to have a quick filter search subfolders?

I recently switched to Thunderbird from MS Office10 Outlook. Formerly, once I downloaded an email it was stored on my hard drive until I erased it. I could delete the email from the Earthlink account online, and still have it stored, thus staying under the 100mb storage limit in Earthlink. With Thunderbird, when I delete an email on line it disappears from Thunderbird.

How do I get Thunderbird to save my emails to my hard drive, so that I can delete them from my Earthlink account?

Phil

You keep changing things so much it is getting more a little aggravating to have to dismiss each. Today I had to figure out what was wrong with my login. I still don't know why it was no longer good and set up a new account which seems to be working.

I don't want to have to keep re-learning everything and having to reestablish all my information just be able to check my mail. I continue to get more and spam in my inbox because people trick you online into sigining up for daily posts etc. I especially don't like having to change my password so often because your system wants it. I don't. I just want a program that shows my email, not advertising from every idiot on the internet.

Please, keep the changes to a minimum. I seldom see any great difference from one version to another anyway. Wouldn't it be helpful not to have recreate Thunderbird all over again?

Sincerely Michael Miller

How to make Thunderbird not display the total number of messages, it's driving my OCD crazy, I've been looking for almost an hour and still can't find where to set this.