Please help me! I have expanded on the information which I sent few days ago.
1. Problem which needs to be solved:
Starting on Saturday (Oct 18th) morning I have not bee… (read more)
Please help me! I have expanded on the information which I sent few days ago.
1. Problem which needs to be solved:
Starting on Saturday (Oct 18th) morning I have not been able to send or receive emails on Thunderbird. (I turn down my entire network for the night. On Friday evening, before I turned it down, I was still using Thunderbird without any problems. On Saturday morning, after turning the network up, Thunderbird did not work.)
I have two computers: a laptop and a desktop. On both of them I use Thunderbird for most of my emails. They have Windows 10 operating system. Thunderbird stopped working on both computers and at the same time.
2. MS Outlook still works
On the desktop I also have MS Outlook. I am able to send and receive emails on the desktop on MS Outlook. There was no break in this software package working.
3. What happened in my email correspondence prior to this problem
For about one week prior to Thunderbird’s stopping to work I received numerous emails – which appeared to be sent from my email address xxx@rushmore.com. These emails were pretending to be sent from various companies, including some warnings about my email which needs to be reconfigured or something like this. I deleted all these emails immediately without clicking on any links they would send. Unfortunately, my email provider (BluePeak company) did not catch these emails; they should had been sent to the SPAM folder on their server.
I suspect that maybe some of these emails, or one of these emails, created this problem. A virus?
I have done a full virus scan and it found no problem.
4. Error messages on the desktop when I try to send a test email:
See attachment number 1 for a screenshot.
When I click on [Cancel] I get this message:
See attachment number 2 for a screenshot.
Sometimes instead of these two error messages, I receive a completely different message: see attachment number 3.
5. Error messages on the laptop when I try to send a test email:
On my laptop the error messages are the same, except the number in the [Location] section is different. 587 on the laptop, 465 on the desktop.
6. My current SMTP server settings:
Server name: mail.rushmore.com
Port: 465 (Default: 465)
Connection security: SSL/TLS
Authentication method: Normal password
User Name: halina@rushmore.com
Could one of you help me, please? I am completely “frozen” with being able to work on some of my projects; one important is organizing a big event and all my communication (high number of emails by now) are on Thunderbird.
Thank you!
Halina H.