Crashing of site during usage.

OK let me start with this - I never thought that I would say this but I am truly beginning to truly HATE - I MEAN HATE FIREFOX AND MOZILLA. Here's why. For the past sever… (read more)

OK let me start with this - I never thought that I would say this but I am truly beginning to truly HATE - I MEAN HATE FIREFOX AND MOZILLA. Here's why. For the past several months (4-6 months) I have been using a website and it crashes. The window that comes up after the crash states two things. #1, a crash log or report has been saved and sent. #2, Click here to re-establish connection to website. Now this has been going on as I have stated that this has been happening every time I use the website. NO ONE from Mozilla or Firefox has ever acknowledged receiving or trying to fix the crash log that is supposedly in your hands after the crash is reported. This has become really annoying. NOW, I have sent numerous email to Mozilla and Firefox asking for the help to solve this issue and what do I get ZIP, NADA, ZILCH as in NOTHING! Why is that - no one has time to deal with the crash logs that are supposedly being sent every time I get a crash?

Just a day or so ago I got an email from a Mozilla guy Wai Tse who said that he wouldn't do anything because he worked for Mozilla and not Firefox. He sent me a link that I opened and when I did it had MOZILLA AND FIREFOX everywhere. So now I am thinking WTF people - is this a personal thing? Am I not donating enough money to your calls for help and monthly to get a response to this issue that you are suppose to be getting information on everytime it crashes. I am giving up and trying to be nice and or patient with you since I have been ignored for months and months.

I'm sitting here thinking that once again I am just jerking off, no one cares no one is going to respond except for Wai Tse who can't take the time from his busy day and go one step beyond his or her job description and HELP.

Asked by Stray_Horne 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

Autofill Issue on certain websites

I have an autofill issue with certain websites. When I go to that website, the search feature automatically fills in with my password. Obviously, I don't want my passwo… (read more)

I have an autofill issue with certain websites. When I go to that website, the search feature automatically fills in with my password. Obviously, I don't want my password publicly showing up on the site. I have deleted history, cookies, cache, etc...but for whatever reason when I go to this specific website my password will automatically be showing up in the search feature. How do I get rid of this?

Thank you to anyone that helps.

Asked by kylebetsaz 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

Whitelisting my Bank URL in Clear URL extension

When I use Clear URL extension I cannot log into my Online Banking with Firefox. How can set up an exception for this site. I entered the URL into the exceptions in the… (read more)

When I use Clear URL extension I cannot log into my Online Banking with Firefox. How can set up an exception for this site.

I entered the URL into the exceptions in the Enhanced Tracking Protection settings but that did not change anything. Only turning off Clear URL will allow me to log in using Firefox

Asked by scout501 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

Read Aloud Charge

Read Aloud charged me $25.00 on 5/31/25, but I did Not subscribe to this feature. And when I open my Firefox browser to I see where I can add this feature, but have not a… (read more)

Read Aloud charged me $25.00 on 5/31/25, but I did Not subscribe to this feature. And when I open my Firefox browser to I see where I can add this feature, but have not as I do not need it.

I called the phone number listed on my American Express charge, but it states "this number is not in service." Also, I visited the website, and it looks like a phishing shell that first asks for my credit card number to 'look-up' the charge. No way!!

I'm disputing this charge with the AmEx, but you may want to be aware of this issue. My office does not allow us to use Firefox, and now I see why.

Before I uninstall Firefox, I'm removing all credit card history from the background.

Asked by A. Young 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

browser will not open any window. no new windows, only tab and that is a problem

Why won't Firefox open any new windows? I give ir the command to open a window and yet all i get are tabs and I never click on open a tab. I have an HP probook this for w… (read more)

Why won't Firefox open any new windows? I give ir the command to open a window and yet all i get are tabs and I never click on open a tab. I have an HP probook this for windows 10 and i am also having the same problem with Chrome. I have uninstalled and reinstalled chrome and that did not fix it so it is not that. What would cause this? I have already cleared the cache cookies history browsing etc. and nothing is fixing it. PLEASE HELP.

Asked by GINAHERE 6 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Facebook

Hi All, All of a sudden cannot access facebook marketplace/birthdays has a blue loading line at the top of the screen ( attached) however doesn't load. Tried deleting… (read more)

Hi All,


All of a sudden cannot access facebook marketplace/birthdays has a blue loading line at the top of the screen ( attached) however doesn't load.

Tried deleting cache, logging in/out, restarting computer etc..

Many thanks


Sean

Asked by kurn d 6 months ago

Last reply by Paul 5 months ago

Bookmark gone when update

hi, my bookmark had gone after update. firefox version is 139.0.1 (aarch64 with macos 14.6.1 (23G93). i also cannot make new bookmark. bookmark icon (star) on address bar… (read more)

hi, my bookmark had gone after update. firefox version is 139.0.1 (aarch64 with macos 14.6.1 (23G93). i also cannot make new bookmark. bookmark icon (star) on address bar also not working after update.below attach is screen when i click manage bookmark. your response is appreciated.

Asked by redruewei 5 months ago

Last reply by Paul 5 months ago

How to pin the translation panel to the search bar?

When I set Firefox's language to English, the translation panel doesn't automatically appear or ask to translate other languages when I'm on English websites. I would lik… (read more)

When I set Firefox's language to English, the translation panel doesn't automatically appear or ask to translate other languages when I'm on English websites. I would like to request a feature that allows the translation panel to always be pinned to the search bar. Even better, if possible, it could also be pinned to the right-click context menu.

Asked by Thomas20040915 5 months ago

Last reply by Agent virtuel 5 months ago

Error

I keep getting the following error message when browsing: "Bad Request Your browser sent a request that this server could not understand. Apache Server at www.tui.co.uk… (read more)

I keep getting the following error message when browsing:

"Bad Request

Your browser sent a request that this server could not understand. Apache Server at www.tui.co.uk Port 33020"

The search is sucessful in other browsers.

Asked by Jim 5 months ago

Last reply by Paul 5 months ago