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Update download stops at 98kb

  • 1 reply
  • 0 have this problem
  • Last reply by cor-el

Ian H
Ian H
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I have tried to download the latest update (v129.0.2). The download stops at about 98kb. This happened on the last update (v129.0.1) as well and it took me countless attempts to get it to work.

I know there are work-arounds but why should I have to **** around with my machine just to get an update?

Firefox has been an excellent browser but something has happened. I tried to access the help and, after several minutes of a blank page, I got the attached. Other legitimate pages are not loading. Sorely tempted to revert to Safari but i have donated this year and still prefer Firefox.

I have tried to download the latest update (v129.0.2). The download stops at about 98kb. This happened on the last update (v129.0.1) as well and it took me countless attempts to get it to work. I know there are work-arounds but why should I have to **** around with my machine just to get an update? Firefox has been an excellent browser but something has happened. I tried to access the help and, after several minutes of a blank page, I got the attached. Other legitimate pages are not loading. Sorely tempted to revert to Safari but i have donated this year and still prefer Firefox.
Attached screenshots

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Can you download the full installer here?

You may have to disable security software (?Kaspersky) temporarily if the problem persists.

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click "Refresh Firefox" in the Troubleshoot Mode start window

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