Firefox Community Forum

Hi, I found this page in the support forums which kind of answers my question, but it says in order to get my username changed (for the same reason the original poster of that page was requesting it) I need to contact an administrator. However, there's no information on how to do that and the thread is archived.

How do I contact an administrator in order to request this change?

when using two screens at the same time on windows 11, when switching to fullscreen mode, I get a part of the main screen from the right. I tried disabling extensions, it doesn't help. The latest versions of windows 11, drivers, and also the latest version of firefox are installed.

I get screen tearing on videos or when i scroll on any website. Only happens on Firefox, I've tested Chrome, Edge, Opera.

https://streamable.com/80gxcm

Smooth Scrolling is Off. Hardware Acceleration is Off. I've tried toggling "gfx.font_rendering.directwrite.force-enabled" Firefox is up to date.

None of this has helped.

All searches get blocked by reCaptcha, quoted as being caused by 'unusual activity on the network' After going through the "I'm Not A Robot" process the search is o.k., but this happens for every search. The problem does not exist if I switch to Chrome. How do I fix this?

Contributor note: See also /questions/1559565.

I have 5 windows open in Firefox, yet only 1 of them is visible/accessible on the Windows Taskbar.

I know there are 5 windows open as Troubleshooting Information reports "Multiprocess Windows: 5/5"

Sometimes when I launch Firefox, the other 4 windows will be visible, and this current one will disappear. If I go to Recently Closed Windows and open that window, it will appear, but the other 4 will be hidden again.

Other times, I will launch Firefox and one window will be invisible, and it won't appear unless I close all the other windows, then it will suddenly appear out of nowhere.

Hi, I have a pinned a website that will not show its icon (it won't when unpinned either).

Using the latest FF, Edge will show an icon. Is there a way to refresh FF and make it refetch the correct icon?

Thanks

Photo of the icon I do get.

My desktop Dell windows11 lost History and bookmarks a few days ago and I asked for help yesterday afternoon and was successful in restoring them. when I turned on my PC this morning the History and bookmarks along with forefox browser were gone again.

I just got a new computer and when downloading and signing in to firefox on my new computer it somehow brought over saved tabs from my dad's computer and not my old computer. It did not used to be like this on my old computer however I created a firefox account on my old computer hoping that if I did that and signed in on my new computer it would bring over my saved tabs and info. It did bring over my info but kept my dad's tabs as well. Is there a way to get rid of my dad's tabs on my new computer without deleting them from his computer as well? I also then created a new firefox profile in hopes that when I signed in to that one it would only bring my information but it just replicated the original profile, now I am hoping to delete that second profile but I am worried that will delete all of my information because when I go to delete it it says it will delete a bunch of my saved information. Is that information saved in my original profile so that if I delete the second profile I created it won't delete the data from the original profile (which is just the same information on both) as well? I can't seem to find anything to sign out of other than the new firefox account I just created, I was hoping to sign out of whatever I originally signed in with and try a different sign in but I can't even seem to find anywhere to sign out. I am not sure how I managed to do this, but any suggestions on how to fix it would be greatly appreciated. Thank you.

I seem to have lost all of my bookmarks & i have tried to Import and backup / restore in manage bookmarks tab but all i get is a message "unable to process the backup file" plus when i tried to bookmark a web page by clicking on the Star bookmark icon nothing happens now for some reason. Was there an update as this only just started around 2 days ago

I've disabled extensions, changed settings, and reinstalled multiple times, but Firefox won't quit stuttering constantly. Other browsers work fine on my computer, and Firefox doesn't seem to be using much memory.

I have at least one question on the support forum which has never been answered. So I went to Bugzilla, and discovered dozens of YouTube issues under the Open/Unconfirmed status.

I can reproduce my problems. I'm sure others can reproduce their problems. Nothing is done. NOT EVEN admitting there is a problem.

If I can't use YouTube on Firefox (I can't), then why am I using FF? It is one of the biggest sites on all of the internet. But FF apparently doesn't care if it doesn't work.

What. Is. Going. On?

(See the attached image... the big blank space is where the video should display)

Greetings Ya'll,

I have to apologize if this is a double post, but I came back to the forum, & wanted to see if there were any responses, but i could only find my post listed under "My Profile"/"My Questions".

My original post was made Dec. 19-2025

=======================================

Early this morning as I went to use the Firefox browser, on My Desktop, I got an update, & then firefox opened, somewhat.

The homepage did not fill in with favorites, suggestions, etc, and in fact all that did load was the Search bar, but not one of my usual website buttons. The "edit", "help", etc. buttons at the upper left hand corner did load, but that is all. Not one of the buttons work, nor can I close out the Firefox page, by tapping the "X" in the upper right hand corner.

The only way that I could close out the "Firefox Page" was by going through the "Control/Alt/Delete" & then "Signing Out", which would initiate a "Re-start". Once I signed in, I could return to the Desktop, where everything works.

I use Firefox as my Browser on my Android phone, & at this moment, I've not had any problems using Firefox on my Cell Phone.

The only way that I could get to the Mozilla Website was by using the Microsoft Edge Browser, which is not giving me any problems as far as accessing the Internet!

How can I correct this problem, & go back to the Firefox Browser?