Firefox Community Forum

Hello, Beijing Firefox is closing. I have to sync my data by myself. I know some options. But only one is suitable for me. Other suggestions are welcome.

1. Use Firefox global account. My network to global account may be not reliable. 2. Self host Firefox sync server. Too complicated 3. Travel my profile manually. Easy for me, and may be automated by my home computer which is a WebDAV server.

I'm using 3. But I find a big folder "Roaming\Mozilla\Firefox\Profiles\fgrfgcgt.default-release\storage\default" It is 2.65G which is a bit big. I can exclude/delete it from my auto backup?

Greetings...

I have four rows of "shortcuts" that appear on my Firefox Home Page - 32 individual URLs that I customarily access virtually daily.

Q: Is there some way that I could export/backup my Firefox Home Page and all of these "shortcuts"? I would not want to lose any of the URLs that are represented by the 32 "shortcuts".

Please advise. Thank you! Take care...

Roughly every 2 weeks I backup important files to a external hard drive.

One of the things I always backup is my Firefox profile. I have been doing this for years without any problems.

I 7zip my profile and copy it to the hard drive.

I tried to do this yesterday (July 25 2025), and was getting access denied messages for files in the profile. So I tried to simply copy the profile. Same thing access denied.

I cleared the history, used wise disk cleaner, rebooted my machine and tried again. Same thing access denied when trying to backup or copy the profile.

I am assuming that this is happening since 141 because I updated Firefox since the last time I backed up my profile, and never had a problem previously.

Could anyone have an idea what the problem is? Thank you for your time.

I have Firefox installed on a Windows 11 desktop. The profile is missing, yet Firefox is working fine, and I see all of my bookmarks, etc.

I have windows set to show hidden files.

When I try to run %APPDATA%\Mozilla\Firefox\Profiles\ it tells me that the location is unavailable.

I cannot find the profile anywhere in file explorer, despite multiple tries to search for it.

If I go to Help > Troubleshooting Information, I see a "Location is not available" message, shown in the attached image.

I could uninstall and reinstall Firefox, but I'd prefer to solve this because the exact same thing is happening to my Thunderbird profile. It doesn't exist anywhere, yet I can see all of my emails and it appears to be working properly. I only found this problem because I wanted to backup my emails but was unable to.

Both of these profiles must exist somewhere, but I've tried everything to find them. Please help me fix this in Firefox, and then if I have a fix here I'll try to apply it to Thunderbird, where I have a lot of emails I'd hate to lose.

I requested my Pocket export three times in June '25 and have received nothing. (Most recent request on 24th June '25, ID: 25174602-3e81-421e-a30d-71ff91dd2d66

I have also contacted Mozilla Support using the contact form twice to raise this issue and didn't receive any confirmation of those support requests to my email address.

The only possible explanation that I can think of is that maybe there has been a problem at the time when Mozilla acquired Pocket and I linked my Pocket account with my Mozilla account. I had previously used a different email address for my Pocket account prior to 2017. I currently have two email addresses (primary and secondary) associated with my Mozilla account but none of these email addresses are showing up in my Pocket settings, only my username. My Mozilla account is the only place where I can see my email addresses listed in my account details but I can't understand why I didn't get the confirmation emails to my Mozilla Support requests.

I used Pocket extensively for work so I really need to get the export. I'd really appreciate some help, thank you.

When having restarted my computer and Firefox Nightly after a sudden power outage, all my tabs were gone. I need to restore them.

I went into the profile folder, but there was no session store file. Inside the backup sub folder i saw two large files, "previous.jsonlz4" and "restore.jsonlz4", and made a copy of both and placed them inside a new sub folder that I made, inside that profile folder.

An expert from the "Tech Support Guy" website ("Nader") told me, to open "about:support" and there to use the "Refresh" feature. I did this, but no tabs were restored. So I went into the profile folder again, just to see that it had disappeared and been replaced by a new profile folder! And therefore my two copies of the PREVIOS and RESTORE json files were gone, too, as they were inside a sub folder within that disappeared profile folder!

Now I need to know, URGENTLY, how to restore that folder and the files and sub folders within that profile folder. Thanks!

Backed up Thunderbird, with no issues, to external hard drive. Attempted same with Firefox but copy did not take place. Upon next boot for Firefox the system flagged "Your Firefox profile cannot be loaded. It may be missing or inaccessible" I have appended OLD to the original profile and created a new folder. Firefox now loads and operates. Could you please advise the best way to retrieve my OLD profile.

Many thanks

Is there a way for me to get firefox to save bookmarks to the top of a folder? I'm currently trying to switch over from Opera GX but I've really gotten used to new bookmarks saving to the top of a folder, and with some particularly large folders it's much nicer to have it at the top instead of having to scroll all the way down. I did come across some sorting extensions, but didn't automatically put it at the top. or sorted all my bookmarks by date added. which is also not what i want, because i also manually move things around.

I reinstalled windows yesterday. When I installed firefox and signed it, everything was fine. However, this morning, it seems to have removed 80% of my bookmarks. When I try to restore from the bookmarks yesterday, it just gives me the ones that I have this morning. I had tons and tons of resource bookmarks for my work that would be almost impossible to re-find in some cases due to the current state of search engines. Is there any way to salvage them? It seems like sync believes they never existed, but it DID sync them yesterday??? Please help.

When I open the Manage Bookmarks --> Import Bookmarks --> Browse I have no listed backups, even though I can see them in File Manager \AppData\Roaming\Mozilla\Firefox\Profiles\c4i4a2zg.default\bookmarkbackups folder. I have copied the JSON file from my laptop which has not lost them but cannot select a folder/file location to import them, same for doing it via a HTML file.

I am stuck, thinking I may have to uninstall and then reinstall Firefox and then sync again.

Hello, I just tried to import bookmarks to Firefox, however they're not appearing on the title bar?

I imported bookmarks to desktop Firefox 134.0.1 (aarch64) on raspberrypios - 1.0, but the title bar only shows Import Bookmarks... and the imported bookmarks are located in Library -> All Bookmarks -> Bookmarks Toolbar/Bookmarks Menu -> Mozilla Firefox -> Imported Bookmark.