Firefox Community Forum

I’m currently facing a very frustrating issue with Firefox. I have been using Firefox for many years, and it is my favorite and most comfortable web browser for my day-to-day work. I rely on it heavily as all my bookmarks and other important details are saved there.

However, over the past few weeks, Firefox has been crashing more than 10 times a day. I have already tried all the troubleshooting steps available in the forums and through AI support, but none of them have resolved the issue. I also tried installing and using the Firefox Beta version, but the problem still persists.

In our environment, other users and devices are not experiencing this issue, so it does not appear to be related to internal firewall or antivirus restrictions.

Could you please help me troubleshoot this issue? I am attaching the error screen that appears after the crash along with the crash report for you

AdapterDeviceID: 0x9bc8 AdapterDriverVersion: 30.0.101.3111 AdapterSubsysID: 86941043 AdapterVendorID: 0x8086 AvailablePageFile: 7602827264 AvailablePhysicalMemory: 5482582016 AvailableVirtualMemory: 138522402320384 BackgroundTaskMode: 0 BuildID: 20260216153405 CPUMicrocodeVersion: 0x100 ContentSandboxCapable: 1 ContentSandboxLevel: 9 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1772717547 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true GPUProcessLaunchCount: 6 GPUProcessStatus: Running GpuSandboxLevel: 2 GraphicsCriticalError: |[0][GFX1-]: CompositorBridgeChild receives IPC close with reason=AbnormalShutdown (t=8.27141) |[16]CP+[GFX1-]: CompositorBridgeChild receives IPC close with reason=AbnormalShutdown (t=23.7756) |[17]CP+[GFX1-]: CompositorBridgeChild receives IPC close with reason=AbnormalShutdown (t=23.7756) |[18]CP+[GFX1-]: CompositorBridgeChild receives IPC close with reason=AbnormalShutdown (t=23.7756) |[19]CP+[GFX1-]: CompositorBridgeChild receives IPC close with reason=AbnormalShutdown (t=23.7757) |[20][GFX1-]: CompositorBridgeChild receives IPC close with reason=AbnormalShutdown (t=27.6517) |[21]CP+[GFX1-]: CompositorBridgeChild receives IPC close with reason=AbnormalShutdown (t=27.6518) |[22]CP+[GFX1-]: CompositorBridgeChild receives IPC close with reason=AbnormalShutdown (t=27.6518) |[23]CP+[GFX1-]: CompositorBridgeChild receives IPC close with reason=AbnormalShutdown (t=27.6518) |[24]CP+[GFX1-]: CompositorBridgeChild receives IPC close with reason=AbnormalShutdown (t=27.6518) |[25]CP+[GFX1-]: CompositorBridgeChild receives IPC close with reason=AbnormalShutdown (t=27.6518) |[26]CP+[GFX1-]: IPC Channel is already torn down unexpectedly

(t=27.6543) |[27]CP+[GFX1-]: IPC Channel is already torn down unexpectedly
(t=27.6543) |[28][GFX1-]: CompositorBridgeChild receives IPC close with reason=AbnormalShutdown (t=31.3125) |[14][GFX1-]: CompositorBridgeChild receives IPC close with reason=AbnormalShutdown (t=23.7753) |[15]CP+[GFX1-]: CompositorBridgeChild receives IPC close with reason=AbnormalShutdown (t=23.7756) 

HeadlessMode: 0 InstallTime: 1772714308 LastStartupWasCrash: 0 LauncherProcessState: 0 ModuleSignatureInfo: {"Mozilla Corporation":["firefox.exe","xul.dll","gkcodecs.dll","nss3.dll","freebl3.dll","softokn3.dll","mozglue.dll","lgpllibs.dll"],"Microsoft Windows":["Windows.Security.Integrity.dll","ondemandconnroutehelper.dll","wscapi.dll","linkinfo.dll","explorerframe.dll","dataexchange.dll","wshbth.dll","twinapi.dll","msimg32.dll","winmm.dll","AudioSes.dll","dbgcore.dll","dbghelp.dll","winrnr.dll","pnrpnsp.dll","wininet.dll","directmanipulation.dll","DWrite.dll","FWPUCLNT.DLL","urlmon.dll","Windows.UI.Immersive.dll","iertutil.dll","Windows.Globalization.dll","winhttp.dll","OneCoreUAPCommonProxyStub.dll","BCP47mrm.dll","InputHost.dll","textinputframework.dll","rasadhlp.dll","srvcli.dll","Windows.UI.dll","NapiNSP.dll","Bcp47Langs.dll","ktmw32.dll","wsock32.dll","MMDevAPI.dll","mscms.dll","ColorAdapterClient.dll","npmproxy.dll","dhcpcsvc6.DLL","dhcpcsvc.dll","twinapi.appcore.dll","version.dll","winnsi.dll","WindowManagementAPI.dll","avrt.dll","taskschd.dll","netprofm.dll","nlaapi.dll","propsys.dll","wtsapi32.dll","d3d11.dll","WinTypes.dll","dcomp.dll","CoreUIComponents.dll","CoreMessaging.dll","uxtheme.dll","dwmapi.dll","kernel.appcore.dll","windows.storage.dll","dxgi.dll","ntmarta.dll","rsaenh.dll","IPHLPAPI.DLL","dnsapi.dll","netutils.dll","mswsock.dll","cryptsp.dll","CRYPTBASE.dll","wldp.dll","winsta.dll","ntasn1.dll","ncrypt.dll","msasn1.dll","devobj.dll","umpdc.dll","powrprof.dll","userenv.dll","sspicli.dll","profapi.dll","wintrust.dll","win32u.dll","bcrypt.dll","gdi32full.dll","cfgmgr32.dll","KERNELBASE.dll","ucrtbase.dll","crypt32.dll","msvcp_win.dll","bcryptPrimitives.dll","imm32.dll","rpcrt4.dll","user32.dll","nsi.dll","shlwapi.dll","imagehlp.dll","kernel32.dll","shell32.dll","setupapi.dll","SHCore.dll","sechost.dll","clbcatq.dll","ws2_32.dll","oleaut32.dll","combase.dll","advapi32.dll","gdi32.dll","msctf.dll","psapi.dll","ole32.dll","msvcrt.dll","ntdll.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"]} NimbusEnrollments: 1-callout-contextual-chatbot-suggestion-treatment-a-rollout-v2:treatment-a-tab-switching-copy,ai-chatbot-page-summarization-mvp-treatment-a-callout-badge-rollout-v4:treatment-a-callout-badge,backgroundupdate-enable-unelevated-installations-rollout-3-release:enabled,client-side-sampling-of-performance-metrics:control,context-id-rotation-every-3-days:control,desktop-credit-card-autofill-global-enablement-rollout-release:creditcard-enable,desktop-release-rollout-show-relay-to-all-browsers-next-sign-up-modal-cta:next-sign-up-modal-cta,disable-enrollment-status-telemetry-for-firefox-desktop-via-nimbustelemetry:control,downsample-uptakeremotecontent-events-glean-feature:control,enable-nimbus-unenrollment-synchronization:control,encrypted-client-hello-fallback-mechanism:control,enforce-crlite-results-and-limit-use-of-ocsp-rollout:enforce,fast-udp-for-firefox-treatment-fast-udp-release-rollout:treatment-fast-udp,firefox-backup-feature-gradual-rollout:treatment,fx-accounts-ping-release-rollout-2:control,hnt-weather-with-location-selector-non-eu-expansion-asian-language-family:control,local-network-access-enablement-etp-stricr-147-148:lna-enabled,long-term-holdback-2026-growth-desktop:delivery,new-tab-149220260220204414-to-release-148:rollout,new-tab-content-ping-rest-of-world-rollout:treatment,pin-frequently-used-websites-promo-rollout-day-3-users-all-locales:rollout-branch,private-window-visual-refresh-rollout:control,rollout-sponsored-topsites-in-southeast-asia-and-hong-kong:control,set-to-default-hamburger-menu-rollout:treatment-c,smart-shortcuts-v3-lr2-no-lr-rollout:no-lr,unified-api-for-spocs-and-top-sites-controlled-rollout-for-release-133:control,upgraded-sidebar-rollout-without-messaging:rollout-treatment,vertical-tabs-promo-rollout-day-3-profiles-all-locales:treatment-a,visual-card-updates:updated,visual-search-rollout:google-lens-rollout,windows-ui-automation-release-rollout:rollout,enable-ohttp-for-mars-communications-on-release:control,introduce-search-on-new-tab-page-copy-in-countries-with-no-content-re-run:variant-a Notes: -L1000-W0000100-T1) DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox QuotaManagerStorageIsNetworkResource: 0 RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 2702 StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1772717513 SubmittedFrom: Client SystemMemoryUsePercentage: 34 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20260216153405","version":"148.0","vendor":"Mozilla","displayVersion":"148.0","platformVersion":"148.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8022,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19045,"windowsUBR":2006},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"TargetFrameRate":60,"textScaleFactor":1,"adapters":[{"description":"Intel(R) UHD Graphics 630","vendorID":"0x8086","deviceID":"0x9bc8","subsysID":"86941043","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"30.0.101.3111","driverDate":"6-9-2022","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"defaultCSSScaleFactor":1,"contentsScaleFactor":1,"refreshRate":59,"pseudoDisplay":false}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blocklisted":false}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["Microsoft Defender Antivirus"],"antispyware":null,"firewall":["Windows Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.search.region":"ID","browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.suggest.quicksuggest.sponsored":false,"media.gmp-gmpopenh264.lastInstallStart":1772714839,"media.gmp-gmpopenh264.lastDownload":1772714842,"media.gmp-gmpopenh264.lastUpdate":1772714842,"media.gmp-widevinecdm.lastInstallStart":1772714839,"network.http.microsoft-entra-sso.enabled":false,"network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":9,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"attribution":{"campaign":"%2528not%2Bset%2529","content":"%2528not%2Bset%2529","dlsource":"fxdotcom","dltoken":"12c1c091-4877-4902-988a-57de635e7b83","experiment":"%2528not%2Bset%2529","medium":"referral","source":"www.bing.com","ua":"edge","variation":"%2528not%2Bset%2529"},"defaultSearchEngine":"google-b-d","defaultSearchEngineData":{"loadPath":"[app]google","name":"Google","submissionURL":"https://www.google.com/search?client=firefox-b-d&q="}},"profile":{"creationDate":20517,"resetDate":20517,"firstUseDate":20517},"addons":{"activeAddons":{"data-leak-blocker@mozilla.com":{"version":"144.0.0","scope":4,"type":"extension","updateDay":0,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"","name":"Data 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Throttleable: 1 TotalPageFile: 10424705024 TotalPhysicalMemory: 8411439104 TotalVirtualMemory: 140737488224256 URL: about:newtab UptimeTS: 34.7427152 UtilityProcessStatus: Running Vendor: Mozilla Version: 148.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

I successfully imported the book marks and see multiple bookmarks folders in library. At least one of them really has the bookmarks. But when I enable show bookmarks, they are nowhere to be seen

Would it be possible to extend the "Delete cookies and site data when Firefox is closed" to not delete cookies from any domain stored in a bookmark? (I don't want to delete those as I'll get logged out/lose my preferences etc)

Why do I have to sign-in to Gmail AGAIN each time I start Fire Fox?

• This even happens when I simply close and restart Firefox. (Not Windows restart)
• Using Windows 11 and FireFox Version 148.0 (64-bit) is up-to-date.
• Using Privacy Badger extension
• Using Malwarebytes Privacy Guard extension.

I recently uninstalled and reinstalled Firefox from the Microsoft store and was wondering if my old bookmarks and passwords are saved as backups somewhere and if so where. Or if its deleted when I uninstalled the app.

I previously had a Firefox account registered with my original email address. Recently, I changed the account’s primary email by adding a secondary email address, switching it to become the primary email, and then removing the secondary email address.

After completing this change, I attempted to create a new Firefox account using the original email address that was previously associated with my account. However, during the sign-up process, I receive the error message: "Primary account email required for sign-in."

It appears that the original email address may still be linked to the previous account in some way, preventing it from being used to register a new account. I would like to understand why this is happening and how I can free the email address so it can be used to create a new Firefox account.

My bookmarks toolbar shows but it is blank. I had 60+ bookmarks on it. Why did Firefox trash my bookmarks?

Why did Firefox force me to create a new profile? I can get to my old profile, but the bookmarks toolbar is blank. The bookmarks showed for a while, then the toolbar went blank. What gives?

I have had all kinds of problems with Firefox the past several years, and I am about ready to can Firefox and go with Edge and Chrome. In my opinion, Firefox is a piece of crap, and I am fed up with it. I already have Edge and Chrome, but mostly use them as a backup when Firefox doesn't work right.

Is there any hope Firefox will get better, or should I jump ship with the other rats fleeing this despicable piece of junk? I have been hanging onto Firefox, because I am familiar with it and used to like it, and have used it for over a decade. But my patience is growing thinner.

I was able to use Firefox for Animoto then for some unknown reason my project disappeared. I can access on Safari. When I try to open Animoto.com in Firefox a page comes up with My Projects page plus Animoto's Create a video and that is all that shows, the page is inactive. Same when I try to log in to my account. My computer is MacBook Pro Tahoe 26.3. I would be very grateful for a solution.

I have around 60 tabs open accross 5 windows, and whenever I try to open a new tab, Firefox takes many minutes to load completely. I've restarted Firefox and the problem is solved for a few days, and then it persists. I've been using Google, but I want to keep using Firefox. Fix it now please.

Access Denied You don't have permission to access "http://www.godaddy.com/" on this server.

Reference #18.acf7d517.1771548295.4f66cee0

https://errors.edgesuite.net/18.acf7d517.1771548295.4f66cee0 is what I get when going to https:\goddady.com as of today. Running on Windows7 (no, I won't upgrade). Tried a variety of changes. But Chrome works fine. Any suggestions?

Hi, I’m facing an issue with Mozilla Firefox where some websites load very slowly, and sometimes pages don’t open completely or show loading forever.

I’ve already tried restarting the browser and checking my internet connection, but the problem still happens randomly. Other browsers seem to work fine on the same network.

Can anyone guide me on what could be causing this issue? Are there any Firefox settings, cache options, or add-ons I should check to fix this problem?

Thanks in advance.

Hello Again that white stripe at the top of the screen is back this PM: I refreshed firefox yesterday and it solved until now: have carried out the dirty dozen: updated FF yes, clear cache yes etc.

Can anyone help me in layman terms: I checked safari and it was OK there. would prefer FF : I use (have done so since its inception) DuckDuckGo as my home page .

Thank you

Hi there,

I'm having a strange issue with a website I use for crypto trading. On Firefox the page layout looks broken and some sections overlap or don't load correctly.

The site is paribu.com https://www.paribu.com . When I open the same page in Chrome everything looks normal and the layout loads properly.

I tried refreshing and disabling a few extensions but the issue still happens in Firefox. Has anyone experienced something similar or knows what might cause this?

Thanks.

Normally Ctrl+Shift+T reopens the last tab I closed in that specific window, but after the most recent update it reopens the last tab I closed in /any/ window. Is this happening to anyone else?

Hey friends, n00b questions - how do I allow pop ups on a website again?

I accidentally clicked too fast and clicked to not allow pop ups again on a site I need a window to pop up.

I went to settings to make an exception for the website, but it still does not work.

Any help please?