Firefox Community Forum

bold text'I am so fed up with these updates loosing my passwords and data, why ? All my settings are messed up and last time it took two weeks to get everything back, why? I give up total idiots for releasing updates that are sub par!

My desktop computer was infected with malware when I was called by a man supposedly from Paypal stating that I has been erroneously charged with over $600 of merchandise and he wanted to get information to refund the money to me. I gave him information (sadly) to enter my computer outfitted with Firefox running on Windows 11. After consulting my bank, they said that there was no way for Paypal to refund the money as he wished to do. Apparently he was infecting my computer while we spoke. I realized that is was a scam shortly after I hung up and shut the computer off. The next morning I took it to our local tech center and they 'cleaned' it. Now I find all of my passwords stored in Firefox are gone. Do you have a way of recovering them?

Hi, there.

After performing the most recent Firefox update, I was greeted with the "create a new profile prompt", rather than having it open my old one. When going to "about:profiles", ALL FILES in the Root Directory of my old, default profile have the same date as the update, or after. Not a single file is older than that and all my history and bookmarks are gone. The option "Restore Previous Session" was not shown after the update.

PLEASE HELP!!

Thank you.

PS: This happened on a Macbook Pro. All other profiles are the same as they were before the update, having kept all history and bookmarks.

I was gifted with the latest upgrade, and all of my passwords and bookmarks have been lost. I signed in with both of my primary emails, and both are acting as if they are new accounts.

Hello and I hope not goodbye, but this seems to be the first time I have come across a Firefox update. Usually a bad update from Windows causes me problems. Why is Firefox updating their browser? Is it as full of weak security!

This has happened several times in the last 4 months or so, it had never happened prior to that and I've used Firefox for years. It now occurs when I open Firefox after my computer has either been shutdown, or the computer does a restart. I am signed in to my Mozilla account.

I opened my computer after dinner and Firefox was gone and I have to start all over again! It wants a Mozilla account & sign in which I don't have. All my bookmarks are gone!!! It's all lost!!

            Elaine Fink

Firefox was misbehaving. I didn't see an obvious link to reinstall, so I went to the Mozilla site and initiated the install. There was an error message indicating that it did not complete. It now seems that I have lost all my settings/bookmarks/history etc. Please help.

Firefox shutdown and updated automatically and now I have lost entire previous session, all tabs, and all bookmarks. I have reviewed all Firefox support to no avail. Nothing has worked.

If I restart my computer I shouldn't have to set up all new tabs. I have lost a lot of valuable information that has always been in my tabs area. Can you restore them? I have lost everything. There is not an option to restore tabs on the 3 line area.