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don't have sync and save data option

Trying to sync to Firefox on my desktop and it's not giving me the sync and save data option on my phone. How do I sync the too? I want my passwords to update between bot… (read more)

Trying to sync to Firefox on my desktop and it's not giving me the sync and save data option on my phone. How do I sync the too? I want my passwords to update between both and it doesn't and it's been an ongoing issue.

Asked by beatnostalgia 5 months ago

Last reply by metropical 2 weeks ago

unable to sync bookmarks

Running Win11 on desktop PC. Sync option offers QR code to scan but Firefox on android does not have sync scan option on settings. Despite instructions to contrary, that … (read more)

Running Win11 on desktop PC. Sync option offers QR code to scan but Firefox on android does not have sync scan option on settings. Despite instructions to contrary, that option is not listed on mobile. Yes I'm logged in and yes I have synced previous versions of firefox

Asked by BryDaddy 5 months ago

Last reply by jonzn4SUSE 5 months ago

Unable to sync devices due to no option in android app

I want to sync up my devices, both of which are logged in to my mozilla account. In the settings, there is an option to "Connect Another Device". This prompts me to scan … (read more)

I want to sync up my devices, both of which are logged in to my mozilla account. In the settings, there is an option to "Connect Another Device". This prompts me to scan a QR code within the firefox mobile app.

Unfortunately, the option to scan a QR code does not seem to exist in the current version of the app. In the sync settings, there is no way to open a QR code scanner. Opening it via the camera or icon in the URL bar on the app brings me to a page saying "you have to do this within the firefox app!".

The only solution I've found is to log out of my mobile app, then I unlock the option to scan a QR code to log me back in. I'm sure this is not intentional behaviour; I suppose this is more of a bug report than a support request but I wasn't sure where to post this.

Asked by ferguslesley 5 months ago

Last reply by jonzn4SUSE 5 months ago

Firefox on Android, bookmarks toolbar syncs but not other bookmarks folders.

Firefox 135 on Linux (Ubuntu) and latest Firefox on Android. All sync items are checked. Passwords sync, and bookmarks toolbar syncs, but not bookmarks in folders appea… (read more)

Firefox 135 on Linux (Ubuntu) and latest Firefox on Android. All sync items are checked. Passwords sync, and bookmarks toolbar syncs, but not bookmarks in folders appear - they're just not there.

Because the bookmarks toolbar is synced it confirms that Bookmarks are checked under sync on both devices.

Asked by rb37 5 months ago

Last reply by jonzn4SUSE 5 months ago

Open zen browser on same account with different laptops & how to import zen browser to different laptops/accounts

I use Zen Browser and I feel very satisfied with its features and stability, although there are still shortcomings, but nothing compared to all the advantages. Here I wan… (read more)

I use Zen Browser and I feel very satisfied with its features and stability, although there are still shortcomings, but nothing compared to all the advantages. Here I want to ask about how to open zen browser with the same account but both on different laptops and display all both workspace and container tabs with the same settings? if not, then tell me to import from laptop 1 to laptop 2 for zen browser data?

Translated with DeepL.com (free version)

Asked by Muhammad Rouf 2 months ago

Last reply by jonzn4SUSE 2 months ago

Tabs from another device

Hi, I switched to a new phone recently, and wasn't able to outright sync all of my open tabs from the old device. It was, however letting me access them from the tab menu… (read more)

Hi, I switched to a new phone recently, and wasn't able to outright sync all of my open tabs from the old device. It was, however letting me access them from the tab menu on my new device, so it wasn't a big deal.

Now I can't see the other phone in the tab menu, just the sync from my PC. I don't have the old phone anymore, because it was a trade in for my current device.

Is there any way to get my old tabs back? The sync must have timed out, because there was no activity for a period of time. I have Firefox synced on all of my devices.

Thank you.

Asked by pt7934 4 months ago

Last reply by jonzn4SUSE 4 months ago

Bookmarks not syncing on new device

Hello, Earlier today I reformatted my device but when I logged in to firefox I can only see my history is getting synced my bookmarks are empty, I've checked and bookmar… (read more)

Hello,

Earlier today I reformatted my device but when I logged in to firefox I can only see my history is getting synced my bookmarks are empty, I've checked and bookmarks are check off and they should be synced. How do I get them to sync? It has worked fine in the past. Thanks.

Asked by FlightlessChicken 2 months ago

Last reply by jonzn4SUSE 2 months ago

Mozilla signin/sync option missing?

I'm trying to get my wife's firefox browsers synced - mainly her laptop and phone. I've got the phone signed in and working fine, but on her laptop there's no option to s… (read more)

I'm trying to get my wife's firefox browsers synced - mainly her laptop and phone. I've got the phone signed in and working fine, but on her laptop there's no option to sign in and the sync option is missing from the settings menu?

It seems to be profile related as if I create a new blank profile the option is there - but if I copy all the data from her original profile the option goes missing again. Short of manually copying all her data over, I'm a bit stuck for what to do next - any ideas?

I've tried disabling any addons, restarting in troubleshooting mode etc. I've also looked at all the other solutions I can find from here (mostly related to group policies, there's nothing enabled on this) and everything seems as it should be.

I haven't tried reinstalling, but it seems like this is a profile issue rather than an installation issue?

It's a Win 11 laptop (upgraded from W10 if that makes a difference), FF version is 135.0 64 bit.

Thanks!

Asked by redeyesuk 5 months ago

Last reply by jonzn4SUSE 4 months ago

No confirmation email recevied to sync with another computer.

Hello, I never received a confirmation code to sync with my other computer. I've tried to followed all the instruction per request, still no avi. I've followed be… (read more)

Hello,

I never received a confirmation code to sync with my other computer. I've tried to followed all the instruction per request, still no avi.

I've followed below instruciton from your team:


   Search your inbox for emails from accounts@firefox.com with the subject line "Confirm your account". Be sure to also check Spam/Junk folders.
   Add accounts@firefox.com to your whitelist/address book. After that you, will need to trigger another confirmation email by trying to sign into your account again.
   Check that you’re using the correct email address. Very often the email you’re trying to sign in with is not the email the account was created with.
   If you're using an email application to check your inbox, try using your email provider's website instead, or vice-versa.
   Disable any VPN or special DNS configuration when attempting to sign into your account

Asked by Jimmy C 2 months ago

Last reply by jonzn4SUSE 2 months ago

Firefox Sync stuck "Syncing"

I'm attempting to set up Firefox in a newly installed OS and have logged into my Sync account. Many aspects seem to be loaded in, but the status via the Settings is stuc… (read more)

I'm attempting to set up Firefox in a newly installed OS and have logged into my Sync account. Many aspects seem to be loaded in, but the status via the Settings is stuck at "Syncing..." despite waiting several hours. Quitting Firefox results in a crash window popping up.

There are no files in the weave/logs directory. The weave/failed directory has multiple json files; most almost completely empty. addons.json has an ID, but that's pretty much it.

Deleting the .mozilla directory and starting over yielded no change in behavior.

Any help would be appreciated. Thank you.

Asked by firefox3103 2 months ago

Last reply by jonzn4SUSE 2 months ago

the sync or account button does not appear

Hello, after installing a new hard drive (the old one died and I couldn't recover the data), I reinstalled everything on my PC, except that a friend recommended installin… (read more)

Hello, after installing a new hard drive (the old one died and I couldn't recover the data), I reinstalled everything on my PC, except that a friend recommended installing Arium (Windows 10.8 LTS). It works fine, except that now I have no way of connecting my Mozilla account to Firefox to recover my passwords and other saved tabs.

I've searched a lot, tried several installations, and even installed a previous version of Firefox, but nothing works...

Do you know why? Is it because of Arium?

Thanks

Asked by julius.sax 2 months ago

Last reply by jonzn4SUSE 2 months ago

Sync tabs

I sync tabs with multiple devices, but I cannot get my tabs to sync with my iPad. I have tried scanning the QR code from my desktop browser. I have tried entering the pas… (read more)

I sync tabs with multiple devices, but I cannot get my tabs to sync with my iPad. I have tried scanning the QR code from my desktop browser. I have tried entering the password. The process never finishes on the iPad, even after the desktop browser said the process was complete.

Asked by Becki Powell 4 months ago

Last reply by jonzn4SUSE 4 months ago

Synchronization not working

I installed firefox on other PC and I logged in with my account. Despite having synchronization for passwords, bookmarks, etc., I can't sync my data on my new PC. Why is … (read more)

I installed firefox on other PC and I logged in with my account. Despite having synchronization for passwords, bookmarks, etc., I can't sync my data on my new PC. Why is that?

Asked by luigi.gentile 4 months ago

Last reply by jonzn4SUSE 4 months ago