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When clicking on a redirect to a new tab in the Bon Appetite site, Firefox causes a BSOD. No other browser does this.

When clicking on a redirect (Get recipe) to a new tab in the Bon Appetite site, Firefox causes a BSOD. No other browser does this. ver 113.2 64 Bit. (Reinstalled) No exte… (read more)

When clicking on a redirect (Get recipe) to a new tab in the Bon Appetite site, Firefox causes a BSOD. No other browser does this. ver 113.2 64 Bit. (Reinstalled) No extensions in effect. Computer: I9 with 32 gigs DDR4 and terabytes of open space. Graphics: Radeon RX 580 - 8G All drivers up to date. VRam tested with OCCT

The big thing here is, NO other browser has this issue. I have whittled down system error logs to only DCom and LSA errors.

Any real help would be appreciated!

Asked by Larry 3 hours ago

Last reply by jonzn4SUSE 30 minutes ago

placed order 5/31/2023 with Jockey.com and cannot find the order

I placed an order through Firefox with Jockey.com on 05/31/2023 and now I cannot find the order. My credit card information was on this order,,, … (read more)

I placed an order through Firefox with Jockey.com on 05/31/2023 and now I cannot find the order. My credit

card information was on this order,,,

Asked by bab3_62 3 hours ago

Last reply by Paul 1 hour ago

Firefox video download helper icon missing

Video download helper is installed but icon is missing from toolbar and cannot be found where I'm told to look when I google the problem (i.e., view/toolbars/customize). … (read more)

Video download helper is installed but icon is missing from toolbar and cannot be found where I'm told to look when I google the problem (i.e., view/toolbars/customize). Nor can I drag it to the toolbar from where I find it when I look under triple bar/addons and themes in the upper right corner of the toolbar. Where else should I look to find it?

Asked by fernbugsr 8 hours ago

Last reply by cor-el 2 hours ago

Can No Longer Copy and Paste in Outlook Email When Using Firefox Browser

As of a few weeks ago, I can no longer copy and paste when using Outlook for emails with Firefox as the browser. I have no issues if I use the MSN browser. When using F… (read more)

As of a few weeks ago, I can no longer copy and paste when using Outlook for emails with Firefox as the browser. I have no issues if I use the MSN browser. When using Firefox, I can copy and paste in the subject line but not the body of the text. This is a real pain! I had no issues until a few weeks ago. If I try to copy and paste, I am able to copy but when I right click I no longer get a "paste" option. I now have an emoji option in its place. What's up with that?! I am using Windows 11 as the operating system on a Dell computer. Thanks in advance!

Asked by pnewman1234 4 months ago

Last reply by Cleveland Muse 4 hours ago

I have Windows 11 with Edge - I use Firefox link to duckduckgo. Duckduckgo blocks some actions as not have access and they are more difficult to track. But I am increassing unable to say go to windows in microsoft 365 in 11 ? what do I need to change?

I have Windows 11 with Edge - I use Firefox link to duckduckgo. Duckduckgo blocks some actions as not have access and they are more difficult to track. But I am increass… (read more)

I have Windows 11 with Edge - I use Firefox link to duckduckgo. Duckduckgo blocks some actions as not have access and they are more difficult to track. But I am increassing unable to say go to windows in microsoft 365 in 11 ? what do I need to get this working as I need it . I am willing to change back to Firefox - but I have know interest in using goggle - I have been hacked several tiems through that browser. my email is [edited] @thecrawfords.com - I have my own domain. and more resectly it getting block as not valid when I respond to answer a question. Your thoughts on how to fix.

Asked by firefox.com 2 days ago

Last reply by cor-el 22 hours ago

Firefox will not prompt/allow microphone permissions on doxy.me

Hey, My name is Alex. I'm currently using Doxy.me for telehealth purposes. The past couple of appointments I've had have had issues with microphone access. Whenever I co… (read more)

Hey,

My name is Alex. I'm currently using Doxy.me for telehealth purposes. The past couple of appointments I've had have had issues with microphone access. Whenever I connect to the site, I get prompted to request microphone access from Firefox, but when I press the button the browser doesn't give the permission prompt. I've tried refreshing the site/browser, checking permissions on the address bar and in privacy & security settings, but there's nothing there, and I can't manually give permission to the site.

The only change I've had is that I've recently built a new PC with Windows 11, I'm not sure if there's a compatibility issue and I can't find anything about it. I've considered using another browser but I don't like the alternatives and would really like to just use my default. Any tips?

Asked by Alex 2 days ago

Last reply by jonzn4SUSE 22 hours ago

Slow Page Load Times on a Website

Hello Support Team, I hope this message finds you well. I have been facing a concerning issue with my website's page load times, specifically the homepage. It takes an u… (read more)

Hello Support Team,

I hope this message finds you well. I have been facing a concerning issue with my website's page load times, specifically the homepage. It takes an unusually long time for the page to load completely, resulting in a poor user experience for my visitors.

Background: I have designed and developed my website with great attention to detail, ensuring an attractive layout and engaging content. However, despite my efforts, I noticed that the homepage takes significantly longer to load compared to other pages on the site. This issue persists across different browsers and devices, affecting both desktop and mobile users.

Impact: The slow page load times have led to higher bounce rates and decreased user engagement. This is a matter of concern as it adversely affects the overall performance and success of my website. I understand the importance of providing a seamless and efficient user experience, which is why I am reaching out to seek your expert guidance and assistance in resolving this issue.

Request: I kindly request your support in identifying the underlying cause of the slow page load times and providing appropriate solutions to improve the website's performance. My website URL is https://cloudrcmsolutions.com/ for your reference.

I have already taken some measures such as optimizing image sizes, minifying CSS and JavaScript files, and leveraging browser caching. However, despite these efforts, the issue persists.

I greatly appreciate your expertise and prompt attention to this matter. Resolving this issue is vital for enhancing the user experience and overall success of my website.

Thank you for your time and assistance.

Sincerely, Faisal Email: [removed email from public forum]

Asked by faisal.cloudrcm 1 day ago

Last reply by cor-el 1 day ago

Firefox - Intune Bookmarks - Firefox can not parse JSON file.

I am pushing out bookmarks company-wide through Intune on users Laptops. I spoke with Microsoft support and the configuration policy is created correctly and I followed F… (read more)

I am pushing out bookmarks company-wide through Intune on users Laptops. I spoke with Microsoft support and the configuration policy is created correctly and I followed Firefox's support page in creating them. It seems that the new JSON script that tells Firefox what bookmarks is unable to parse.

Anyone know if Firefox had an update that prevents intune from sending the JSON file?

Error message given through firefox.

"Unable to parse JSON for ManagedBookmarks"

Asked by aclawson 1 week ago

Last reply by Mike Kaply 1 day ago

YouTube only playing audio, not video

The YouTube videos load in troubleshoot mode, so I reopened Firefox and disabled all extensions. That did not help, so I uninstall all extensions. That does not work eith… (read more)

The YouTube videos load in troubleshoot mode, so I reopened Firefox and disabled all extensions. That did not help, so I uninstall all extensions. That does not work either. Other browsers work, but Firefox does not.

Asked by zaw 1 day ago

Last reply by cor-el 1 day ago

nothing I do fixes Access Denied for a small retail website I've visited 100 times

I bought a new laptop. I installed ZoneAlarm and Virus Protection for Windows 11 as I thought Maybe Wolf and Windows Defender might be the problem. I did everything sug… (read more)

I bought a new laptop. I installed ZoneAlarm and Virus Protection for Windows 11 as I thought Maybe Wolf and Windows Defender might be the problem. I did everything suggested by Mozilla to get it to let me log on. To no avail.

I did everything. I still cannot get access to https://www.chewy.com - despite my logging in many many times. Please tell me how to fix this. This is STUPID!

This is the error message I keep getting: Access Denied You don't have permission to access "http://www.chewy.com/app/login" on this server.

Reference #18.da94d817.1685493790.6b7842

Asked by Kelly 1 day ago

Last reply by cor-el 1 day ago

Erattic Scrolling on Facebook

'Still having scrolling issues on facebook, where scrolling will jump forward, has this been fixed yet or what's happening? this has happened ever since i installed Firef… (read more)

'Still having scrolling issues on facebook, where scrolling will jump forward, has this been fixed yet or what's happening? this has happened ever since i installed Firefox, on a fresh install or windows 11 Pro, it's very annoying.'

Asked by 2greedy 2 days ago

Last reply by cor-el 1 day ago

There are loading issues with the website

Dear, Sir/Madam The website is blank. https://schoenhalde.de/tierkrematorium-balingen/ The website symbol in the top left corner shows that contact has been made even tho… (read more)

Dear, Sir/Madam The website is blank. https://schoenhalde.de/tierkrematorium-balingen/ The website symbol in the top left corner shows that contact has been made even though the page is now blank. Anyone with knowledge of the cause of Firefox's inability to load the website?

Asked by falvernook 2 days ago

Last reply by cor-el 1 day ago

Move/Drag Tabs

The last day or two, I notice that once I have multiple tabs open in firefox, I cannot move/drag them around anymore in the tab bar, changing their order. To date, I hav… (read more)

The last day or two, I notice that once I have multiple tabs open in firefox, I cannot move/drag them around anymore in the tab bar, changing their order.

To date, I have restarted windows, restarted firefox, made sure both Windows AND Firefox are fully up to date (On a PC), and I have even tried starting FireFox in safe mode- I still cannot drag tabs.

Asked by snitzerj1 2 days ago

Last reply by cor-el 2 days ago

back up firefox account

Hello, my computer crashed yesterday because my ssd of my computer broke, therefore i had to reinstall firefox. Having done so and looging in, i cannot find my bookmar… (read more)

Hello,

my computer crashed yesterday because my ssd of my computer broke, therefore i had to reinstall firefox. Having done so and looging in, i cannot find my bookmarks, passowords, history, etc. I am sure i had my account always synced.

i would appricate your help.

With kind regards

Celine

Asked by c.caly 2 days ago

Last reply by cor-el 2 days ago

how on EARTH do i get to an actual mozilla/firefox person for support. i need help logging in

i am using a loaner laptop right now while i wait for my main laptop to be returned to me. i need my bookmarks so i downloaded the browser & went to log in. i can't … (read more)

i am using a loaner laptop right now while i wait for my main laptop to be returned to me. i need my bookmarks so i downloaded the browser & went to log in. i can't find my password & apparently to reset it i lose all my bookmarks which is the ONE THING i need from firefox right now. i am fully logged into firefox on that other laptop (tho who knows now that i tried logging in on my new device). i can't risk losing all my bookmarks. i need some help here, but i couldn't even get help without creating a NEW firefox account. can someone send me a support email to reach out to?

Asked by miwillif 2 days ago

Last reply by jscher2000 - Support Volunteer 2 days ago