Stopped sending emails through Spectrum for both phone and desktop. "send message error sending a message failed. The message could not be sent because the connection to outgoing server smtp mail.twc.com was lost in the middle of the transaction"

I have been using Mozilla Thunderbird for decades and they have even contributed a small amount of money to Thunderbird periodically. Just within the last two or three da… (read more)

I have been using Mozilla Thunderbird for decades and they have even contributed a small amount of money to Thunderbird periodically. Just within the last two or three days all of a sudden I have been unable to send emails with my phone. I receive emails, but I do not send them.

So I opened up a laptop where I did not have Thunderbird and set it up properly through Spectrum using the incoming and outgoing servers as mail.twc.com. and yes, just like on my phone. I continue to receive new emails, but even with the laptop I was unable to send an email.

I received the message"send message error sending a message failed. The message could not be sent because the connection to outgoing server smtp mail.twc.com was lost in the middle of the transaction. Try again."

I contacted Spectrum twice and both times they had me try to send a message through their Web server spectrum.net and that message did go through. Of course then their response is that this has to be a problem with the third-party app meaning Mozilla Thunderbird, and they can’t help with that at all. I sure would appreciate some help because I hate to walk away from Thunderbird as well as change my email address after all of these decades.

Asked by zbadger 1 month ago

Last reply by zbadger 6 days ago

Tangerine bank log in problem

When I try to log into Tangerine bank I get the error. "We're sorry for the inconvenience. This function is currently unavailable. Please try again later." This issue sta… (read more)

When I try to log into Tangerine bank I get the error. "We're sorry for the inconvenience. This function is currently unavailable. Please try again later."

This issue started Oct-13-2025 and it appears to work when using Firefox ESR 146.01 but not the regular Firefox 146.01 versions. Tangerine is not giving me information on the error and I was wondering if there is a difference between the ESR and regular version that might clear up this issue?

Asked by prairie33 2 months ago

Last reply by prairie33 4 days ago

Screen flickering in Cockpit with Firefox

I am using Firefox on Windows 11, in the process of switching from Chrome. I run Cockpit (https://cockpit-project.org/) on web servers that I manage, and when I log into … (read more)

I am using Firefox on Windows 11, in the process of switching from Chrome.

I run Cockpit (https://cockpit-project.org/) on web servers that I manage, and when I log into it on Firefox the screen flickers constantly, making it unusable.

There is no issue with any other web sites I have visited, and I can still use Cockpit when in Chrome. So ay suggestions on how to troubleshoot and resolve the issue with Cockpit and Firefox?

Asked by Barry Tuber 2 months ago

Last reply by Barry Tuber 6 days ago

Thunderbird and Firefox overlap hided taskbar

Hi When Thunderbird is started maximized it overlap taskbar if is set to hide and taskbar won't show until Thunderbird is minimized and maximized. Another way is to press… (read more)

Hi

When Thunderbird is started maximized it overlap taskbar if is set to hide and taskbar won't show until Thunderbird is minimized and maximized. Another way is to press the Win key two times. Then the hided taskbar can be shown/use. The same thing happens to Firefox. Only when is first started. Then if Firefox is minimized and maximized, press Win key two times, press F11 two times then the hided taskbar show/hide normal.

It is a setting that can be changed to start Thunderbird and Firefox in full screen and do not overlap hided taskbar?

Asked by bogdan 2 weeks ago

Last reply by bogdan 1 week ago

Not a question. Reporting issue in Firefox iOS

When attempting to access Shortcuts from Firefox iOS there are now additional steps to get to the site than before the last update. Now a user must click in the address b… (read more)

When attempting to access Shortcuts from Firefox iOS there are now additional steps to get to the site than before the last update. Now a user must click in the address bar which then shows the favorites the user has available. The next step is to depress on the favorite you want to access but you must hold the depressed icon to wait for options to appear. Within those options one would choose Open in new tab which then creates a popup that must be clicked reading “switch tab.” Only when these steps are followed just as laid out will a user gets to the favorite website they want. Try it yourself and then follow my directions as per my screenshots. Can’t upload all pics

Thank you, A Loyal Firefox User

Asked by msengel32 1 week ago

Last reply by msengel32 6 days ago

OAUTH to Yahoo fails after TB v148 upgrade

TB on Windows Prior to TB 148, OAUTH worked for POP3 access to: Gmail, MS Outlook, and Yahoo. After TB 148 upgrade: OAUTH to Yahoo fails, subsequent log-in page also fai… (read more)

TB on Windows

Prior to TB 148, OAUTH worked for POP3 access to: Gmail, MS Outlook, and Yahoo.

After TB 148 upgrade: OAUTH to Yahoo fails, subsequent log-in page also fails. Both OAUTH to Gmail and OAUTH to MS Outlook still work fine.

Rolled-back/Reverted to TB 147.0.2 -- OAUTH to all works fine, as it did previously.

Note: YahooMail seems to have other problems. But I was able to confirm successful OAUTH and POP3 to YahooMail after reversion to 147.0.2.

Asked by WYn_PH 1 week ago

Last reply by WYn_PH 2 days ago

Bookmarks synch

Hi, I use Firefox app in macos, android and ipados. The bookmarks across them are not synching automatically. I need to press sync manuelly to do. All apps are updated, a… (read more)

Hi,

I use Firefox app in macos, android and ipados. The bookmarks across them are not synching automatically. I need to press sync manuelly to do. All apps are updated, all settings look fine. Please help me synch bookmarks across platforms. Thanks a lot.

Asked by sert2 2 months ago

Last reply by sert2 1 day ago

Thunderbird not connecting to Gmail "Unable to log in at server. Probably wrong configuration, username or password"

I have been using Thunderbird for ages now with no problem, but I suddenly realised that no recent emails were appearing from my Gmail account. I have tried everything su… (read more)

I have been using Thunderbird for ages now with no problem, but I suddenly realised that no recent emails were appearing from my Gmail account. I have tried everything suggested on line to resolve the problem, including uninstalling and reinstalling Thunderbird, and deleting and re-entering my acccount details but neither the IMAP or SMTP servers will connect to Gmail. I have reset all of the server settings on Thunderbird, and have checked that Gmail is IMAP compliant (which, apparently, is is now automatically). I have spent hours trying to sort this out and am just at the point of abandoning Thunderbird completely, but I am loathe to do so if there is a solution. The latest error message i have received is "Unable to log in at server. Probably wrong configuration, username or password" but I don't know what else I can check or change.

Asked by ray.saxon31 6 days ago

Last reply by ray.saxon31 7 hours ago

Firefox Crash

I’m currently facing a very frustrating issue with Firefox. I have been using Firefox for many years, and it is my favorite and most comfortable web browser for my day-to… (read more)

I’m currently facing a very frustrating issue with Firefox. I have been using Firefox for many years, and it is my favorite and most comfortable web browser for my day-to-day work. I rely on it heavily as all my bookmarks and other important details are saved there.

However, over the past few weeks, Firefox has been crashing more than 10 times a day. I have already tried all the troubleshooting steps available in the forums and through AI support, but none of them have resolved the issue. I also tried installing and using the Firefox Beta version, but the problem still persists.

In our environment, other users and devices are not experiencing this issue, so it does not appear to be related to internal firewall or antivirus restrictions.

Could you please help me troubleshoot this issue? I am attaching the error screen that appears after the crash along with the crash report for you

Asked by jcp4linux 1 week ago

Last reply by jcp4linux 6 days ago

Lost tabs and history on restart (possibly due logging in to sync on another pc?)

Quite simply I replaced the dead power supply on an old PC of mine and booted it up to start using it again as a work PC. When I did the now decade old version on firefox… (read more)

Quite simply I replaced the dead power supply on an old PC of mine and booted it up to start using it again as a work PC.

When I did the now decade old version on firefox told me I might want a clean reboot which I clicked Ok since the history was so old on it as to be irrelevant. Firefox closed but didn't reboot. So I launched it again and simply chose not to restore the old tabs when prompted (not even some of them as that was also an option). I updated the old version on firefox I had on it before restarting it and logging into my firefox account to sync and try to transfer my work tabs to the old PC. When I did so I realized on the old PC that reopening Firefox didn't reopen where I had left off. I thought it was just the update but did a check nonetheless. Opening a couple of random tabs before exiting firefox and launching it again. It didn't reopen the last tabs. I checked the settings: "open previous windows and tabs" was checked. Did a brief google search that confirmed my next step: uncheck that box > exit firefox > launch firefox > check the box again > relaunch firefox. I did all that and was still not getting my tabs back.

Then I went back to my current PC (where I had changed nothing) and missclicked (I think I was going to the settings) exiting firefox there (3 windows and probably ~60 tabs ... yes I have a problem). And now even on my main PC firefox didn't restore windows and tabs!

I hoped I could go to history > reopen closed windows but no dice. The option is greyed out. That is also when I noticed I had no history whatsoever.

Now I unfortunately relaunched firefox a couple of times here trying to troubleshoot BEFORE I went online and saw that I could have possibly restored the last session using some backups.

With all that in mind can I still restore my tabs/history somehow? And why isn't firefox picking up where I leave it even though the option for it is on?

All of this is on firefox v148.0 on win10 for both PCs if that's relevant.

Thx in advance for any and all help!

Asked by ozzampbl 6 days ago

Cannot get messages from Mozilla Thunderbird

Hi! I can't get messages from my Thunderbird account. When I click "Get messages" nothing happens and it usually says "Done" on the bottom left corner. I have to use my… (read more)

Hi!

I can't get messages from my Thunderbird account. When I click "Get messages" nothing happens and it usually says "Done" on the bottom left corner. I have to use my domain's webmail account to get my e-mail and it only allows me to read it and delete junk.

I really would love to have my Thunderbird account working again as soon as possible.

Thanks so much, Nancy Pedersen

Asked by nancy36 5 months ago

Last reply by nancy36 2 days ago

Lost Passwords after forced sign-out

Due to an internet outage, I got forcibly signed out of my Firefox account. I signed back in, but all my login info and passwords are just gone. I still have my browser h… (read more)

Due to an internet outage, I got forcibly signed out of my Firefox account. I signed back in, but all my login info and passwords are just gone. I still have my browser history, and I'm even still logged in to some of my accounts, so I know some of my cookies and cache are intact.

Asked by Rosi Busken 6 days ago

uploading my files.

So i was trying to apply in Iness Ruhengeri university but at the last step, am trying to upload my A2certificate and ID cards as PDF but it seems to be impossible. I was… (read more)

So i was trying to apply in Iness Ruhengeri university but at the last step, am trying to upload my A2certificate and ID cards as PDF but it seems to be impossible. I was using chrome but now i am trying this mozilla firefox to see whether if i can complete my application.

Asked by allyqoudrati 6 days ago

I can't open my Firefox or open my email on Firefox.

If I try to open Firefox, it goes to a page saying my fingerprint will be required, but nothing asks for my finerprint. And the red close button on upper left doesn't app… (read more)

If I try to open Firefox, it goes to a page saying my fingerprint will be required, but nothing asks for my finerprint. And the red close button on upper left doesn't appear. I can only reduce the picture, but can't close it to start over.

Asked by Bill Ringer 6 days ago

trouble adding comcast email to thunderbird - told me it didn't recognize the address

just installed thunderbird on my new windows 11 laptop (samsung galaxy book 5) and tried to add my comcast email account. i entered the address and password and it took m… (read more)

just installed thunderbird on my new windows 11 laptop (samsung galaxy book 5) and tried to add my comcast email account. i entered the address and password and it took me to an xfinity web page to validate my password for imap.comcast.net. since i'm not on my home network it send a code to my mobile phone which i entered successfully. it then asked my for the address on my account. i entered it and it told me it didn't recognize the address! I called comcast and finally got to speak with a human (no mI'veean feat). We verified that my xfinity account allows third party applications to access my email. That's pretty much all the help she could give me. i've run thunderbird on my home windows 10 desktop with no issues accessing my comcast email. Has anyone encountered this problem? does it have to do with windows 11 settings? any help would be appreciated.

Asked by kenneth.lawrence 5 days ago