All Products Support Forum

We have not been able to retrieve emails on an Earthlink account since Nov. 7, 2022. I've worked with Earthlink for two days and they say everything at their end is working - contact Thunderbird. The procedure we have used successfully for about 20 years has been to access our MailWasherPro account, view the emails on their server, delete the "bad" ones, and then bring what's left into our Earthlink account on Thunderbird. Mailwasher also is working because I just went into it, cleaned out the junk from the last week, and tried to Get Messages on Thunderbird. It didn't work. The test messages the Earthlink technicians used came into Mailwasher so it's Thunderbird that appears to be the problem. I did not set up this system but it has worked for 20 years and we do not want to change it. So does anyone know why Thunderbird cannot Get Messages that it could retrieve a week ago???

When I send an email on my phone from one of my email accounts to another with attachments, the attachments only show in the sent folder of the sending account and in the receiving account the email is there and has the text etc but no attachments. EG: Email account 123@abc sends an email with attachments to email account 456@abc. Everything looks as it should in the sent folder of 123@abc but in the inbox of 456@abc the complete email is there minus the attachments. (Both email accounts are set up and used in thunderbird as well as the generic email app on my phone) Any ideas how to fix this issue?

I have an old laptop I rarely use (Windows 10 Home), but I hang on to it because of all the old files, pictures, email messages, and the like.

Today I was looking for an old email message, so I fired up the old computer for the first time in months, and Thunderbird began to update. It took quite a while (slow computer). When it finished, Thunderbird v 91.13 was prompting me to set up an email address. It was as if I was using Thunderbird for the first time. None of my old accounts, messages, or folders were anywhere to be found that I can see.

All I want is to be able to access the thousands of email messages and the dozens of folders that contained them when I used the previous version of Thunderbird.

What do I need to do to be looking at those folders, scrolling through the old email messages? I would be very grateful for any help.

Thank you very much.

I keep getting this message for every email I try to send out and they don't contain Spam but I'm blocked from sending out emails.

Sending of message failed

'An error occurred while sending the mail. The mail server responded: [VO-1]. Message blocked due to spam congtent in the message. Please check the message and try again. I get this with every message I try to send out even if it only contains one word like "Test."

How do I fix this?

Hello, I am running version 102.5.0, and when I try to scribe to a specific folder on the server it does not show up under that account. On this one particular account, it will only show the "in" and "Trash" folders. I have deleted this account and added it back into Thunderbird, and only these two folders will show. Is this a glitch of this release?

Thank you JR

Hello All, I recently had to start up my brand new MacBook Pro up in "Safe Mode" to verify an unrelated problem. When I restarted my computer from safe mode, my Bookmarks were either gone completely or "empty" and I was apparently in a newer version of Firefox. I then trashed my Firefox application and tried to restore an older version via Time Machine and after I copy it to my Applications folder I get the message that I am trying to open an older version of firefox and then doesn't allow me to do that. When I followed the option to their extents, only the new version with NO bookmarks shows up.

How can I get my old bookmarks back?

Thanks bc

Hi, I am able to read a business mag on one Windows 10 Home system but on another which has Win 10 Pro , FF will not allow to STAY logged in to that magazine. I am using Windows 10 Home on the system that will not allow me to stay logged in. I have checked all settings I can think of. I have browsed all the Help Q&A here. I have chcked for all updates and confirm I am using the latest FF updates on both machines.

What could be in my settings that blocks me seeing my magazine?

Thank you. Adam

I often save web pages in mhtml format and send them to e-mail recipients.

One thing that irks me no end is that Thunderbird insists on displaying the mhtml page in the body of my e-mail, inevitably totally screwing up the formatting and making my e-mail practically illegible.

My work-around has been to put the mhtml into a zip file to prevent this from happening. But the last time I did this, the recipient was unable to open the zip file. It seems to me there ought to be something in Settings that will allow me to prevent Thunderbird from inserting an attachment into the body of my e-mail. An attachment is an attachment. It should not automatically insert itself into the body of my e-mail text.

Is there a way to do this?

Thank you,

Dandelion

I want to hide or disable the home button that comes on top of the browser throught shell script. Is there any config for it to be set in preferences like browser.*show.home.button.* true

I tried to explore on google and in this forum but could not find right key if it is there. Please let me know if it is possible to hide the button. Else if we can some how disable it

I have pasted the top part of the firefox window as attachment here for reference.

regards, Gaurav

Which server in the hosts file do I need to block so that Thunderbird no longer checks for updates and is unable to update itself? Recently, it updated itself to version 102, which of course caused a total failure of Thunderbird. After restoring the system, I want to avoid further trouble.

Hi,

I recently made a change to the domain where my email is hosted. I forwarded my GoDaddy domain to a new WordPress website, but now I can no longer send/receive emails in ThunderBird. I changed the DNS in WordPress and they told me to reach out to you and make sure I have all the entries I need to make sure everything is working properly. Can you assist? I've added a photo of my DNS below.

Thanks, Jeff

Using iPad version 16.1.1 (20B101) on an iPad Pro (12.9 in) 4th Geneeration.

I love Firefox. I just can’t close the tabs directly since I updated to Version 107.

09 Nov. 2022

The latest Firefox version 106.0.5 (64-bit) is not working with Fed Ex Ground tracking (https://www.fedex.com/fedextrack/system-error?trknbr=004262400138295,004262400138301) on Macbook Pro, OSX 10.13.6. Previous FF version was working. Chrome & Safari browsers are working.

" Unfortunately we are unable to retrieve your tracking results at this time. Please try again later. "

This for the last couple of days.

Clint R Crick

[email-removed] Ph: [phone number-removed]

Computer:

MacBook Pro (17-inch, Late 2011)

Processor: 2.5 GHz Intel Core i7

Memory: 10 GB 1067 MHz DDR

Mac OS High Sierra

OSX 10.13.6 (17G14042)

Serial No. C02GL022DW48

When I select an item and scroll down, there news items overlapping the main article. I've noticed the main article is not leading from the left side of the screen allowing the news item bar separate access.

Hi, I use two versions of Thunderbird, POP3 on my desktop, IMAP on my laptop. I do this to save my emails on my desktop. My email server is Gmail.

When I delete email using Thunderbird IMAP on my laptop and then download emails on my desktop using Thunderbird POP3 those IMAP emails I deleted download on POP3. I have to delete the email on POP3 all over again making the IMAP delete useless.

Does anyone know what I need to set to fix this so deleted IMAP emails are not downloaded when using POP3?

Thanks! Art

First, this post is basically Congratulations for Firefox upon working almost flowlessly under this extreme heavy load without crashing. Saving/loading sessions works well. (which is unexpected but makes me _very_ happy :-)) Firefox exits properly without any exceptions, no matter how long it runs, or how many times the PC is sent to STR mode meanwhile.

Second, everything is fine, except RAM usage. No matter how many RAM is installed, Firefox takes up all of it after a few days of normal operation. I have recently upgraded my PC from 16 to 24 GB of RAM only for this sole reason to see if anything changes, but it did not produce any noticable change, except that it takes 5-7 days for Firefox to fill up all the RAM instead of the 3-4 days before. Disk space on C: drive was nullified by Firefox as the paging file went up to 50 GB.

I want to hunt down this thing. I have approx. 300 tabs, 2 addons, and Hardware Acceleration is disabled since otherwise Fox hangs several times a day (have to be killed from outside). Pics are attached. https://addons.mozilla.org/hu/firefox/addon/tree-tabs/ https://gitlab.com/kroppy/TreeTabs

I'd like to get suggestions where to start.

1. Disabling or replacing the adblocker ?
2. Inspecting memory usage on Process Manager (about:processes) and Task Manager (about:performance) pages ?
3. Installing some external tools like Firemin ?

Please don't suggest neither safe mode nor disabling all addons, since that makes it impossible to reproduce this amount of load, which is the primary reason behind the symptom.

I PrtScr'ed Process Manager and Task Manager, see that RAM sizes per page are normal in Task Manager, but not in Process Manager (10 times more).

CPU usage is totally normal for this load, even when memory is in the heaven. See the TaskMan pic. (I suppose that's because of ad blocking)

Thanks for any ideas,

Peter B. (I'm PC enthusiast)

-- Windows 7 Ultimate SP1 64 bit Firefox 106.0.5 (latest autoupdated) no firewall nor any antivirus - since 20 years with no infection ... AMD FX-6350 Six-core ASUS M5A99FX PRO R2.0 24 GB DDR3 1600 MHz Sapphire Radeon HD 5750 1GB (AMD Catalyst 15.11.1, Nov 18, 2015)

Lately i have had blue outlines and boxes around every thing and even in firefox and do not know how to remove the out lines boxes or what ever it is every where i have narrator off i do not like border around every thing there is evem one around this box please help

I've been getting a PopUp recently (upper right corner below bookmarks toolbar) titled "Sign in with Google" saying "Use your Google Account to Sign in to...". I've followed the instructions on the internet to access my Google account and turn off this security setting (Google Account sign-in prompts) and it still appears. This does not happen on other chromium browsers I regularly use.

Why does Firefox keep displaying this PopUp, and more importantly, how can I suppress this annoyance?

Thanks,

Firefox v107.0 (64-bit) - up to date Windows 10 Pro (fully updated) Running NordVPN.

Hi, I have attached an image below. please check.

I keep getting error messages "Authentication failure while connecting to server imap.gmail.com"

I have reinstalled the app twice but still facing the same issue.

I have allowed cookies aas well but still getting same error.

Earlier, the issue was like once a week. Now it happens every hour.

Please guide.

Thanks