ESR versons WILL AUTO UPDATE TO RELEASE VERSION -- WHY?

It appears that any ESR version will auto upgrade to the Release version right after you close the program and shut your machine down. When you go back online, surprise!… (read more)

It appears that any ESR version will auto upgrade to the Release version right after you close the program and shut your machine down. When you go back online, surprise!, you now have 144.0.1 installed with HALF your folders missing.

https://support.mozilla.org/en-US/questions/1548668/edit/1779923#answer-preview

Asked by lajoes 2 days ago

Last reply by Wayne Mery 20 minutes ago

Thunderbird does not open my email correctly. I mainly get multiple blue line display instructions

Three days ago my email stopped displaying the contents normally. This is an example of what is displayed: View in Browser <https://m251k6d7.r.us-west-2.awstrack.me/… (read more)

Three days ago my email stopped displaying the contents normally. This is an example of what is displayed:

View in Browser <https://m251k6d7.r.us-west-2.awstrack.me/L0/https: %2F%2Fnotifications.spectrum.net%2Fv2%2F7653dbh8-914b-49e3- be46-3485432704ac-6fbcc229-1aff-472f-9d60-30d142f28bc0/1/0101019a92a6f846-7a7a6a44-ed3f-4919-9e07-7fb9f874272d-000000/FQOZxe1pRaghhBS9ePfM5pAm3RI=453> Spectrum Community Solutions

the instructions are in blue. Thanks for any help.

Asked by ndmjr 6 hours ago

Last reply by Lin 2 hours ago

microphone issue on google meet

Whenever I use Google Meet in the Firefox browser, it works well at first people can hear me. However, for a few seconds, my microphone suddenly cuts out, and I have to r… (read more)

Whenever I use Google Meet in the Firefox browser, it works well at first people can hear me. However, for a few seconds, my microphone suddenly cuts out, and I have to raise my voice for it to work again. My microphone remains enabled and does not disconnect when the audio cuts out, but people are still unable to hear me. I have already set my microphone to 'Always Allow' instead of 'Allow Temporarily, but the problem persists.Can anyone help me with this

Asked by aryannair3002 3 months ago

Last reply by ch-and-accounts.firefox.com 3 hours ago

Unable to Use Microphone in Google Meet Despite Permissions – Works Fine in Chrome

Hello, I'm facing an issue where my microphone does not work in Google Meet when using Firefox, even though I’ve granted all necessary permissions. This problem is speci… (read more)

Hello,

I'm facing an issue where my microphone does not work in Google Meet when using Firefox, even though I’ve granted all necessary permissions. This problem is specific to Firefox, as the microphone works perfectly fine in Google Chrome.

I prefer using Firefox because of its convenient screenshot features, but this microphone issue has caused major inconvenience during important meetings.

Kindly help me resolve this issue.

Thank you.

Asked by shreekarab5 4 months ago

Last reply by ch-and-accounts.firefox.com 3 hours ago

Firefox Blocking Dropbox

I use Dropbox every day. I always access in the Firefox browser. As of yesterday, when I open Dropbox, it inidicates that it knows its me (I am logged in - upper right … (read more)

I use Dropbox every day. I always access in the Firefox browser. As of yesterday, when I open Dropbox, it inidicates that it knows its me (I am logged in - upper right hand corner) but it will not connect. Did I accidently change a setting? Your help would be greatly appreciated. FYI. I can access like normal using Safari but I would prefer to keep using Firefox. Thanks. Dave

Asked by Dave 6 hours ago

Last reply by Denys 4 hours ago

When changing accounts, can't the invox just be shown for the new account immediately?

In the older K-9, when one changed the active account, the inbox for the newly selected account would just be shown immediately. No need for any other operations on my pa… (read more)

In the older K-9, when one changed the active account, the inbox for the newly selected account would just be shown immediately. No need for any other operations on my part.

Now I have to tap on the inbox to get there. This seems an awful nuisance and offers little to anyone, I suspect.

Is there some way to get the old K-9 behavior?

Thanks!

Asked by whitedavidp 1 day ago

Last reply by Platform34 4 hours ago

Confusing and endless jargon, make it near impossible for novice to understand how to use features.

I have been using Firefox for years, in the early days it was easy to use. It has now become so complicated, so full of jargon, that I dread getting one your improved fe… (read more)

I have been using Firefox for years, in the early days it was easy to use. It has now become so complicated, so full of jargon, that I dread getting one your improved features notices. While the graphics are pretty, the explanations of features are so full of your jargon and/or so imbedded in other unexplained actions, that I get lost almost immediately. Even trying to get help is near impossible, you check boxes about help and it goes in circles. Look at this page, there is a box which has in it "Search questions, articles or top". I can not discern what is supposed to be entered here, am I searching for questions? Asking questions? Looking for articles (about what?), submitting an article, do I want to top something???? or what? I hovered over an initial in the upper right, which had a little red ball in the corner. Up comes a page full of symbols, without explanations, without explanation..My Questions? the number 1 in a red ball, an X below the letter in a circle with the red ball. The author must expect that everyone would understand this, but I do not.

I do not know how you user test features, but it seems like you must be using sophisticated users, who therefore are expected to be highly skilled in the current system and thus can appreciate new features. IT seems clear to me that beginners and more casual users are not the target.

Just look at this page, Above this box there are Bold and italic symbols, including one looking like a chain link, but it is not obvious. Then there are two sets of three lines, which when you hover over them they have definitions :number list and bulleted list. Now, I have no idea what is the intended use of these symbols, how to use them,so here I am on a help page that is already confusing.

I do not see an easy solution, as the evolution of Firefox has gone so far, there is no going back to simplicity, and clarity of language. One thing that might help would be a step through process, in which a user wants to do something and the program goes step by step, hand holding the whole way.

Asked by wclaiborn 5 hours ago

Last reply by Denys 4 hours ago

"Ghost" emails

Lately I've been getting multiple copies what I am naming ghost emails showing up in folders I have set up in my Thunderbird account. They do not appear in my Thunderbird… (read more)

Lately I've been getting multiple copies what I am naming ghost emails showing up in folders I have set up in my Thunderbird account. They do not appear in my Thunderbird Inbox.

They show with no subject, no sender and dated 01/01/1970, 01:00

I have been deleting without opening and then emptying Trash.

Has anyone else been getting what I am describing and if so how did you deal with it?

Regards - John

Asked by jaydeewhalsay166 9 hours ago

Last reply by Googlethunderbird. 4 hours ago

Firefox is about privacy, so why are *any* AI options enabled by default?

On a brand new profile for Firefox without configuration of any kind I get an AI chatbot in the sidebar and AI tabs suggestions. Why? Is Mozilla looking to destroy deca… (read more)

On a brand new profile for Firefox without configuration of any kind I get an AI chatbot in the sidebar and AI tabs suggestions.

Why?

Is Mozilla looking to destroy decades of good will?

Anything like this should be something you have to opt-in to see, not try and opt-out of.

If privacy is a true concern then any of that stuff should be an extension, and not something on by default.

I really don't understand why Mozilla is doing this.

Asked by mattl 7 hours ago

Last reply by Evan 4 hours ago

How can I import my large EML files into Thunderbird quickly?

Hi, I am Div, and I have a large number of EML files which I want to send to Thunderbird. Can anyone tell me the best ways?? I know the manual method, but it didn't work … (read more)

Hi, I am Div, and I have a large number of EML files which I want to send to Thunderbird. Can anyone tell me the best ways?? I know the manual method, but it didn't work out for me because I want my files to be imported safely in bulk, as it is my daily work. I want a reliable solution. Will be really thankful if someone suggests a safe and quick solution.

Asked by Div 6 days ago

Last reply by Googlethunderbird. 5 hours ago

I deleted Thunderbird emails by accident

Hi, I saw the answer in the community for deleted emails. I searched inside the APPDATA folder, in roaming, IMAP, MAIL, Trash. They are all empty or have only a few KB… (read more)

Hi, I saw the answer in the community for deleted emails. I searched inside the APPDATA folder, in roaming, IMAP, MAIL, Trash. They are all empty or have only a few KB from a few new emails.

The deletion happened when I highlighted all of my inbox emails using Ctrl A and attempted to drag them to a new local folder i had created.

Now both folders are empty.

Is there any possible way to recover them? It was years of emails. I don't need to tell you how important it is that I recover them.

Thank you in advance for your help.

Asked by Sandy 10 hours ago

Last reply by Mapenzi 6 hours ago

Blocked from Tidal

Im the caregiver for Peter. He uses Tidal to listen to music during the day and night. Specially at night because he listens to classic music to sleep. He was blocked by … (read more)

Im the caregiver for Peter. He uses Tidal to listen to music during the day and night. Specially at night because he listens to classic music to sleep. He was blocked by Mozilla to enter to his Tidal account last night. We need this to get fixed.

Asked by broncopete 7 hours ago

Last reply by Paul 6 hours ago

Local folders

So here is my problem. Why does TB have a "local folder" section, where I can create local folders to store say billing information, or keep receipts for car payments and… (read more)

So here is my problem. Why does TB have a "local folder" section, where I can create local folders to store say billing information, or keep receipts for car payments and the like. Then, I purchase a new computer to accommodate Windows 11, (DO NO get me started on that one!) So I reinstall TB, bring up my account, and of course NONE of my local folders are there! I've looked through the "Troubleshooting Help" and the "Open Folders" etc, but you have to talk to me like I'm a 5 year old! I'm not a computer dummy, but I'm not an expert either!

And the instructions don't make sense to me! I want my local folders back. I've spent a good amount of time creating those, and for a good reason. I can refer back to bills, I can help verify what I've paid and when, and I can back up bank statements and on and on! How do I retrieve these? There has to be a way right? Like with Gmail and the like. You should be able to get those items back....and it shouldn't take a bloody genius and com puter whiz to do this! I need a simple explanation as to how to retrieve these folders. Thank you in advance for anyone willing to help me with this problem.

Michael....

Asked by MKS1 1 month ago

Last reply by david 8 hours ago

Javascript

I am in my seventies. I have the Firebird 1 tee shirt :-) . I recently received a missive from Thunderbird asking for a donation. I click through and get a donate b… (read more)

I am in my seventies. I have the Firebird 1 tee shirt :-) . I recently received a missive from Thunderbird asking for a donation. I click through and get a donate button. THE DONATE BUTTON DOES NOT WORK in Firefox with NoScript. WTF.

I follow some IT forums and I am to update with security and userability issues. The best advice as I see it is to TURN OFF scripts with NoScript.

After a lot of faffing about I donated. When I first started working 55 years ago I given 2 bits of advice.

 1  Never put obstacles in the way of customers paying.
 2 Never put obstacles in the way of customers ordering.

I think you should heed the first bit of advice. How many Thunderbird users were tempted to donate but were in a similar position to me and gave up?

Asked by ffpi 16 hours ago

Last reply by Rick 8 hours ago

icloud

I cannot set up my icloud email in Thunderbird. Error implies that the password is incorrect but i know it's correct, i am able to sign in to webmail using it just to pr… (read more)

I cannot set up my icloud email in Thunderbird.

Error implies that the password is incorrect but i know it's correct, i am able to sign in to webmail using it just to prove a point.

"Unable to log in at server. Probably wrong configuration, username or password"

I have verified server info on apple support and verified username and password is what i use on all other devices. Username and password also works on MS outlook.

Asked by carl72 18 hours ago

Last reply by Mapenzi 9 hours ago

Bookmarks issue

I recently upgraded from Windows 10 to Windows 11. I was under the impression that my bookmarks would be saved to my Mozilla account and I could then log in on the new co… (read more)

I recently upgraded from Windows 10 to Windows 11. I was under the impression that my bookmarks would be saved to my Mozilla account and I could then log in on the new computer and the bookmarks would come over also. Is this accurate or will I have to go about recovering my bookmarks a different way?

As of now when I log into Mozilla I get a message at the top saying "The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. I clicked Learn more and tried the troubleshooting options, but no luck in fixing the message or issue. Thanks for your help.

Asked by ngu1017 12 hours ago

Last reply by Paul 9 hours ago