App switches between two layouts

For some reason on the app it switches between two layouts for my gmail account. From the photos I attached a drop down menu that says gmail is present in one of them but… (read more)

For some reason on the app it switches between two layouts for my gmail account. From the photos I attached a drop down menu that says gmail is present in one of them but sometimes when I go to open the app sometimes it will just show it fully with out the gmail part.

If its possible I would like it to now show the gmail drop down menu.

Asked by Blaze 3 hours ago

Last reply by Platform34 24 minutes ago

How to fix Thunderbird tiny scroll bars, on Linux (Zorin Pro)

Hi, I've read some of the support topics about the super narrow scroll bars in Thunderbird. I did go to: https://www.reddit.com/r/Thunderbird/comments/1fz9f5j/comment/lr… (read more)

Hi,

I've read some of the support topics about the super narrow scroll bars in Thunderbird. I did go to: https://www.reddit.com/r/Thunderbird/comments/1fz9f5j/comment/lr02b8z/

which was suggested. I did the fix, which helped one problem (the super narrow scroll bar size), but there are no up & down arrows on the scroll bar. This was a really helpful feature. Is there any way to get the arrows back? The screenshot shows how TB looks in Windows 10. That's exactly what I want the scroll bars to look like.

I'm using Thunderbird 140.4.0esr (64-bit) on Linux (Zorin Pro 17) on a Lenovo Thinkpad X1 Carbon.

Thanks a lot, DD

Asked by DD46 1 day ago

Last reply by Agent virtuel 22 minutes ago

I’m having a hard time setting up Firefox on my new phone. It was on my old phone that I just had to replace. Why won’t it come on this phone? Everything else did

I’m having a hard time getting Firefox to open on my phone. It was on my old phone that I just had to replace everything else came back on my new phone except for Firefox… (read more)

I’m having a hard time getting Firefox to open on my phone. It was on my old phone that I just had to replace everything else came back on my new phone except for Firefox why is that and can you help me reinstall it?

Asked by Kpadeken610 6 hours ago

Last reply by jscher2000 - Support Volunteer 1 hour ago

Why does Firefox prompt for system handler when first word in search contains a ':'?

Recently, when I copy and paste an error message to the search box in Firefox and the first word contains a ':', such as when searching for this error message - "MESA-LOA… (read more)

Recently, when I copy and paste an error message to the search box in Firefox and the first word contains a ':', such as when searching for this error message - "MESA-LOADER: failed to open dri: /usr/lib/x86_64-linux-gnu/gbm/dri_gbm.so: cannot open shared object file" - I get the "Open the mesa-loader link with System Handler?" prompt (see screenshot).

I used to be able to copy and paste such an error before into the search box and it would just work but now the browser defaults to thinking you are entering a URL. This could be because when I start typing in the search box, it immediately relocates what I'm typing to the address bar. Maybe this is the behaviour I need to disable? But how and why is it the default?

Help!

Browser details

$ > snap info firefox name: firefox summary: Mozilla Firefox web browser publisher: Mozilla✓ store-url: https://snapcraft.io/firefox contact: https://support.mozilla.org/kb/file-bug-report-or-feature-request-mozilla license: unset description: |

 Firefox is a powerful, extensible web browser with support for modern web application
 technologies.

commands:

 - firefox
 - firefox.geckodriver

snap-id: 3wdHCAVyZEmYsCMFDE9qt92UV8rC8Wdk tracking: latest/stable/ubuntu-24.04 refresh-date: 19 days ago, at 13:56 AEDT channels:

 latest/stable:    144.0.2-1    2025-10-29 (7177) 261MB -
 latest/candidate: 145.0-1      2025-11-04 (7242) 262MB -
 latest/beta:      145.0b9-1    2025-10-31 (7213) 262MB -
 latest/edge:      146.0a1      2025-11-05 (7250) 298MB -
 esr/stable:       140.4.0esr-2 2025-10-14 (7023) 258MB -
 esr/candidate:    140.5.0esr-1 2025-11-05 (7236) 258MB -
 esr/beta:         ↑                                    
 esr/edge:         ↑                                    

installed: 144.0-2 (7084) 261MB -


OS Details

PRETTY_NAME="Ubuntu 24.04.3 LTS" NAME="Ubuntu" VERSION_ID="24.04" VERSION="24.04.3 LTS (Noble Numbat)" VERSION_CODENAME=noble ID=ubuntu ID_LIKE=debian HOME_URL="https://www.ubuntu.com/" SUPPORT_URL="https://help.ubuntu.com/" BUG_REPORT_URL="https://bugs.launchpad.net/ubuntu/" PRIVACY_POLICY_URL="https://www.ubuntu.com/legal/terms-and-policies/privacy-policy" UBUNTU_CODENAME=noble LOGO=ubuntu-logo

Asked by Anthony 5 hours ago

Last reply by jscher2000 - Support Volunteer 1 hour ago

My mobile package site shows mixed-content warnings on Firefox — how can I fix this?

My mobile package site shows mixed-content warnings on Firefox — how can I fix this? Hello everyone, I run a website, which provides information about mobile phone prices… (read more)

My mobile package site shows mixed-content warnings on Firefox — how can I fix this? Hello everyone, I run a website, which provides information about mobile phone prices and SIM packages in Bangladesh. Recently, I noticed that when users visit some pages in Firefox, the browser shows a “mixed-content” warning or blocks certain scripts. The same pages load fine in Chrome. All my URLs use HTTPS, and I’m using a LiteSpeed server with Cloudflare CDN. Could this issue be related to how Firefox handles external resources (like embedded operator banners or analytics scripts)? What’s the best way to debug and fix mixed-content problems in Firefox Developer Tools? Any detailed guidance or best practices would be greatly appreciated. Thanks in advance!

Asked by rahmatbl.1122 4 hours ago

Last reply by jscher2000 - Support Volunteer 1 hour ago

Blank Bookmark Toolbar

The Bookmark Toolbar is blank. I have the setting to add the toolbar to all windows ("Always Show") and the toolbar is populated with entries. There is space below the … (read more)

The Bookmark Toolbar is blank. I have the setting to add the toolbar to all windows ("Always Show") and the toolbar is populated with entries. There is space below the URL where is toolbar would normally be displayed but it's blank.

Asked by willvl 4 months ago

Last reply by jscher2000 - Support Volunteer 1 hour ago

YAHOO MAIL NOT OPEN

Secure Connection Failed An error occurred during a connection to mail.yahoo.com. The OCSP response is not yet valid (contains a date in the future). Error code: SEC_ERR… (read more)

Secure Connection Failed An error occurred during a connection to mail.yahoo.com. The OCSP response is not yet valid (contains a date in the future).

Error code: SEC_ERROR_OCSP_FUTURE_RESPONSE

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem. Learn more…

Try Again

Asked by M. RIAZ 3 hours ago

Last reply by jscher2000 - Support Volunteer 1 hour ago

Syncronisation

Hello, I reset my PC yesterday. I didn't know my Firefox password anymore and clicked "Forgot password." Then I created a new one. Now my saved online pages and everyt… (read more)

Hello, I reset my PC yesterday.

I didn't know my Firefox password anymore and clicked "Forgot password."

Then I created a new one.

Now my saved online pages and everything else are gone. So synchronization isn't working.

I have an account recovery key.

Will that work? And how?

Please help me.

Regards, Daniel

Asked by daniel1377 2 hours ago

Last reply by jscher2000 - Support Volunteer 1 hour ago

Is there a method for sorting firefox bookmarks into alphabetical order?

Laptop running Windows 10 pro. Firefox 144. Is there a method for sorting firefox bookmarks into alphabetical order (yet)? I see from questions asked years ago that Firef… (read more)

Laptop running Windows 10 pro. Firefox 144. Is there a method for sorting firefox bookmarks into alphabetical order (yet)? I see from questions asked years ago that Firefox hasn't had a way to sort all bookmarks into alphabetical order in one go. Is this still the case? It seems hard to believe that the only way to do this is to sort each folder individually. I noticed that I can do this (and have done) on Android, but not on the laptop.

Asked by IanStar 2 hours ago

Last reply by jscher2000 - Support Volunteer 1 hour ago

Language

Hello. Everytime i search something online (e.g. in reddit) firefox translates the post in german. Even though i have translate english cleary turned off. Do i need to… (read more)

Hello.

Everytime i search something online (e.g. in reddit) firefox translates the post in german. Even though i have translate english cleary turned off.

Do i need to change my browser or am i missing something?

Kind regards!

Asked by F K 10 hours ago

Last reply by Agent virtuel 1 hour ago

Font size very small in received emails on Thunderbird

I recently transferred my Thunderbird email to a new Windows 11 laptop. Everything is ok, except the font size in received emails can best be described as very tiny. I'v… (read more)

I recently transferred my Thunderbird email to a new Windows 11 laptop. Everything is ok, except the font size in received emails can best be described as very tiny. I've tried everything to increase the font size, but nothing helps. My screen has a resolution of 2880x 1880 Any help would be much appreciated. Thanks.

Asked by gw3vlp 5 days ago

Last reply by Ed 7 hours ago

Tbird/yahoo authentication problem EDGE Too many requests (bug1997062)

Email problem. Old Lenovo Desktop, Window 8.0 (I know, I know, but it's my wife's and all she uses it for is email and utube recipes, and she's used to it). I use it for … (read more)

Email problem. Old Lenovo Desktop, Window 8.0 (I know, I know, but it's my wife's and all she uses it for is email and utube recipes, and she's used to it). I use it for some banking, mainly because the printer is on it. Tbird 115.18.0 (32 bit) -says it's up to date AVG antivirus free

Email through yahoo. It worked fine until, going by the last date it linked email, 10/30/25 at 06:45AM MST When I tried to download new messages Sunday 11/2, it failed.

It pops up a new window "Enter credentials for bababarb@yahoo.com on imap.mail.yahoo.com" In the address window is "https://login.yahoo.com/?src=thunderbird&client_id=(about a zillion characters) Then, in the message window is "Edge: Too many requests"

So, I did the troubleshooting as in Help article. I logged in on the webmail, signed in with the password, and was able to see the messages, many from after the 30th (she gets a ton of sorta spam).

Looking under Account setting> server settings, I find that the security is set to SSL/TLS and Authentication is set to OAuth2. Incidentally, these were set automatically when I set this to a yahoo.com address.

So, I try setting the Authentication to Password and request mail. I get a popup asking for the password. I enter it (the same password I used on webmail) and it replies "Login to server imap.mail.yahoo.com with username bababarb@yahoo.com failed."

Following suggestions on the help article, I got to Settings, and check "saved passwords". Then, again following the suggestions, I remove the yahoo password entry. According to the article, the next login attempt should ask for a password. It does not. I just get the "too many requests" popup. What the hell, I go back and remove the SMTP password, too. Same result.

Anybody else having this issue? Any suggestions?

Asked by bababarb 1 day ago

Last reply by david 1 day ago

imap yahoo error message - edge: too many requests (bug1997062)

I have THREE yahoo accounts, one of them is giving me an issue, and I don't know why. A message window pops up: "Enter credentials for XYZ@yahoo.com on imap mail yahoo co… (read more)

I have THREE yahoo accounts, one of them is giving me an issue, and I don't know why. A message window pops up: "Enter credentials for XYZ@yahoo.com on imap mail yahoo com" But the window says: "Edge: too many requests" But the other two connect and fetch mail without issues.

Asked by Colin WG 2 days ago

Last reply by Ed 1 day ago

I am getting a message that my login to my email account failed, and keeps asking for my password.

Every time I try to access my email account I get a message that the "email account failed" and asks for my password (and sometimes new password). But when I enter the pa… (read more)

Every time I try to access my email account I get a message that the "email account failed" and asks for my password (and sometimes new password). But when I enter the password I keep getting the same error message!

Asked by johnjordan15 1 month ago

Last reply by Wayne Mery 9 hours ago

Cannot log in to aol email account on Windows 11. EDGE Too many requests (bug1997062)

I am trying to transition from Windows 10 to 11 but cannot log in to my AOL email account on the Windows 11 device. A message comes back "Edge: Too many requests". Presu… (read more)

I am trying to transition from Windows 10 to 11 but cannot log in to my AOL email account on the Windows 11 device. A message comes back "Edge: Too many requests". Presumably this refers to Windows Edge? although I have set Firefox as the default browser. I have set up my Gmail account without problem and the AOL configuration is correct. I can log in OK if I visit the AOL webpage and also still log in from the Windows 10 device. Any help would be gratefully received.

Asked by Bernard Mabon 3 days ago

Last reply by Ed 2 days ago