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How do I restore emails from an email backup (that is NOT a backed-up profile zip file) that has been saved using ImportExportToolsNG? I used ImportExportTools NG to create an email backup. The backup is in the forms of files in a set of folders (calendar-data, crashes, datareporting, extensions etc.). It is not in the form of a zip file.

Dell tech reinstalled Windows 11, but missing info on my local folders now on 2nd drive. I have iDrive backup of both the drives, need help to find what I need. I'm Tbird supporter monthly and at other times. Sure can use some help as need some financial records that were in local folder files.

Appreciate help to find and restore my Local Folders which held the needed data.

Thanks in advance, Kelly

When following the instruction to sync bookmarks on Android phone it leads me to items that are not there. Open Firefox mobile on phone. Ok. Hit the 3 dots drop down. Ok. Choose sync and save. Not there? I click my email and it shows sync. I click that and it shows the last time I sync my phone. 0 minutes. Ok. It shows a QR code to scan from the Firefox app. It instructs to click ready to scan. That's not there either. If instructions lead you down paths that are not present, the instructions are useless. Anyone else having this experience? Thanks..........

I have recently changed my browser to firefox and I have noticed that sometimes, when I have multiples tabs opened, it happens that, when i click in a tab, it instantly opens a new window with that same tab. I know that is a way of doing that on puorpose, but it happens to me against my will A LOT OF TIMES, which has been annoiyng me a lot. I asked AI and it thinks it may be a malware but it doesn't seem so. I have looked up on settings and there's nothing about it. What should i do? Has someone been through something similar?

My very favorite browser will not open when I click the FF icon. I did another download and it will not open, as well. What can you tell me about this issue and how to fix it? An avid user for many years.

Loren Donaldson

Hello, I think I may have asked about this in the past but cannot recall if I received an answer. Under Settings, I get the message "Your browser is being managed by your organization." This is my home computer and is not being managed by any organization. When I click for more information, it gives me a screen with the following information:

Policy Name Certificates

Policy Value ImportEnterpriseRoots

                         true

If I could get more information on this suspected error, or how to correct it, that would be great. Thanks!

Hello!

I'm in the process of migrating from Evolution to Thunderbird, but I seem to have hit a snag. In Evolution, there is an "Archive" folder, which any archived messages go into (attachment 1). This same folder also appears in K9 Mail (my mobile email client), and similarly is treated as special. In that first attachment, you can also see the "Archives" folder created by Thunderbird, which Evolution does not give any special treatment to.

However, in Thunderbird, the "Archive" folder is completely absent, both in the folder listing on the main page and in the "Copies & Folders" settings where an Archive folder would normally be selected (figure 2). Notice that the "Archives" folder is still present, and is now given special treatment, but the "Archive" folder is absent. Checking the contents of the "Archives" folder confirms that it doesn't contain the emails which K9 Mail and Evolution have been archiving.

Is there a way to access those archived emails from Thunderbird?

Thunderbird Version: 128.12.0esr via Flatpak OS: NixOS 25.05 Email Host: migadu.com (IMAP)

Happy to provide any more info if needed!

Thanks!

Emi

The TB Solutions only provide information for a tar "bz2" file. I downloaded a "xz" file (thunderbird-140.0.tar.xz), how do I install this?

Thanks for any help or solution.

I wish to update my current version of 128.12.0esr within my Ubuntu 24.04.2 LTS OS.

As of this morning (7-5-25), the app Firefox and only the Firefox app turns my entire phone screen grayscale when it is open in the foreground. The color transition takes about a second, and if I tab to another app or the home screen it takes about a second to transition back to full color. I cannot find any active grey scale settings in either my phone or the app. I have downloaded no extensions to my knowledge.

when signing in to Yahoo mail using Firefox I'm asked to click continue then view a QR code but no code appears. Instead I'm asked to plug in a USB key. How do I set up a passkey on my phone?

I did my monthly Norton 360 system scans and updates last night, and maybe it is coincidence, but all of my Firefox bookmarks are now missing, and there is no browsing History showing. I have tried the import/restore steps but each date I try to restore from I get an error message - "Unable to process the backup file".

I have been having a problem the last 2 weeks. When ob certain pages my browser will suddenly jump to the top, or near the top, of the page. I have mostly noticed it on Walmart when i try to click on the add button or if i remove an item from my cart. It happens on a few other places like Barns and Nobles . Anyone else having this problem? Cant be sure but i first noticed it after one of the last updates. I have tried running my browser in safe mode and disabled all extensions and add-ons but still does the same thing. click and and page jumps to top. click on an item to look at it and the page goes all the way to the bottom.

Hello, I'm a few weeks late signing back into my Mozilla account after deletion email called for the last day as June 10th. Considering I travel alot for work, I didn't sign back in until now. I've lost all of my recipe bookmarks. Is there anyway to recover them? Thanks Jay [email removed]@gmail.com

Copied Thunderbird Profile on old computer to external HDD. Name assigned was zs6…. Installed TBird on new Win10 PC, omitting sign-in procedure. On this PC, clicked Menu, Help, Troubleshooting Info. Opened Profile folder on this PC, left-clicked Roaming, closed TBird. Copied zs6… from ext HDD, pasted onto TBird folder C:\users\owner\appdata\roaming on new PC. Clicked Yes to replace any existing files. Opened \roaming\thunderbird\profiles zs6…. not in there. TBird launches again in Setup. What am I doing wrong?

I figured TB was currupt. I decided to uninstal TB. Usually TB is downloaded from the Mozilla TB site. was necessary to download TB from the microsoft store, which caused me to lose my 300 addressbook contacts and the recovery address book service would not work allthough I received the message the address book was found on the server. Again the messages were not displaying at all in the all or inbox, or important folders which gave me the idea to uninstal and reinstal. I think the program is pretty straight forward, but maybe I wasn't clear about the messages not displaying in the all or inbox folder, that may be important.

I'm aware David replyed to me. Usually if I uninstall Thunderbird and reinstall thunderbird, my addresses are usually there, but this didn't happen this time. My folders weren't loading correctly so I thought TB may be currupt, so I felt it may be worthwhile uninstalling and reinstalling, but may be the worst idea unless there is a way to get the contacts back. I think it's pretty straight forward, what I hope for a goal or at least learn why my address contacts did not load. Usually I download TB from the Mozilla TB site, but it sceems necessary to get the app from the microsoft store. It just sceems like the address book recovery services are not there, so I need a older version.