All Products Community Forum

I have various shortcuts saved on the shortcut page comes up after logging in. Its set to 2 rows.. I use it every day. Used it this morning and working perfectly. Been out and when I came back the page is totally blank. I've tried sytem restore to 5th October but makes no difference. I use Windows 10 and read that Firefox are continuing to support Windows 10 I'm visually impaired and use a desktop PC with a large screen. I'm not PC techically knowledgeable. How do I restore my shortcuts or how do I re create them?

I am using Firefox on my MacOS Tahoe. There is a persistent annoying issue where whenever I close (physically fold) my laptop screen and reopen it, Firefox will be frozen. It will be frozen in the sense that I am unable to interact with any tabs or anything until I manually quit Firefox and reopen it (which automatically reopens all my tabs), making it usable again. This doesn't happen every time I close and reopen my Mac, but it definitely happens the majority of the time and makes the browser hard to use.

I've attached a screenshot of what a new window looks like when Firefox is frozen. It looks just like a Firefox window when unfocused.

Notes:

• It doesn't entirely freeze Firefox. In fact, I can "switch" to a different tab by clicking on the tab and then shutting and reopening my laptop again. The new tab will show on reopening but Firefox will still be frozen. This process can be repeated.
• I can pretty consistently replicate the bug by shutting my laptop, waiting 10 seconds, and reopening it. This will almost always result in the freeze.
• The bug still happens if I'm not focused on the Firefox window but on a different app.
• The bug doesn't seem to happen if I just lock my screen but don't shut it closed.

Things I've tried that haven't fixed it:

• Updating my OS.
• Restarting my laptop.
• Disabling hardware acceleration.
• Disabling themes and extensions.
• Deleting and reinstalling Firefox, including deleting the user data in the "Library/Application Support" folder.

Let me know if there's any more information I can provide or fixes I can try. Also let me know if I should go ahead and file a Firefox bug report for this. Thank you.

After being prompted to update the browser this morning, and after I updated it, I can no longer use ChatGPT. Chat GPT will open, but it's unresponsive, can't log in, the arrow button to submit an inquiry doesn't work, and none of the other features of ChatGPT are working

Firefox update today 1-14-26 says Restore FF with a backup file" Instructions say go to Settings/Sync/Backup/Manage Backup. My Sync has no Backup option, only shows: Sync Manage account Device Name Syncing: ON You are syncing these items across all your connected devices: Bookmarks Open tabs Add-ons Settings Connect another device . How to proceed?

(I don't recall setting Syncing to "On" before; it also showed me as automatically logged in to my account.) Assistance appreciated! Thanks!

In Firefox, the ChatGPT chat only displays my own messages; ChatGPT's responses no longer appear. This includes past chats—they are not displayed either. Disabling security software or clearing cookies and cache did not resolve the issue. ChatGPT works in Edge without disabling security software, but I primarily use Firefox, so I want it to work in Firefox.

The error log is as follows: Entry type longtask is not supported. Ignored. 2340486e-fg3rl66yxe5cgw90.js:58:135419 Uncaught (in promise) TypeError: error loading dynamically imported module: https://chatgpt.com/cdn/assets/1bc04b52-mzdekavxlkhhwedf.js 2 WEBGL_debug_renderer_info is deprecated in Firefox and will be removed. Please use RENDERER. 1a7ebd5f-fss37xbv7jlp328d.js:2:320284 The resource for the preloaded link “https://chatgpt.com/cdn/assets/93527649-n1s3enfuab5rsgm4.js” was not used within a few seconds. Please ensure all tags with the preload attribute are set correctly. 692e322b-2b54-8323-aff7-d3137ea4fc4c ... The resource at the preloaded link “https://chatgpt.com/cdn/assets/94298aad-kz9vxj8d0e78e6xz.js” was not used within a few seconds. Please verify that all tags with the preload attribute are correctly configured.

Since the Tahoe upgrade I can't login to my google account because the 'Passkey' prompt that the system is supposed to automatically trigger, never eventuates as it used to in Sequoia. I am signed into my account on the same desktop using Safari but my preferred browser is Firefox, so this is quite frustrating.

I'm afraid I picked up malware despite Sophos due to this message upon routine searches, e.g. "Where's the nearest pet store". About this page Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending the requests, and not a robot. Why did this happen? IP address: 206.194.252.88 Time: 2026-01-13T22:42:41Z URL: https://www.google.com/search?q=Pettstores+near+33069&ud m=14&sei=YMpmafbPMZyKwbkPzc23sAE

It's preceded by the reCaptcha request to check the box stating I'm not a robot.

I'm afraid to enter any passwords on here, to order anything, and especially engage in banking. I'm in a rental using WiFi, Thank You, Eileen

I have had Thunderbird on my HP laptop for several years. Everything has worked perfectly. BUT, I cannot receive Email, starting yesterday. When I click the Get Email icon, nothing happens. My Email server on Comcast is getting Email which I can see and read, but Thunderbird is not getting the Email. I would appreciate any advice.

Regards, Jim

I love Firefox and generally really appreciate the way y'all operate as a company and developer.

However, I really don't like this new function to add tabs to a group. Since it rolled out, I'm always adding tabs into groups when I don't mean to. Really, it's creating a group almost every time I move a tab around. If I delete the group, it's just more clicks and distractions to deal with.

In the past, when you've rolled out new features like this, you've also made it very easy to turn off any new feature we don't like. But I can't figure out how to turn this off. Is it possible?

Thanks for your help.

I received this download from Firefox today, July 22, 2025: xRqj7qhl.html - Size: zero bytes - Kind: HTML text . I've never experienced this before. Is it legitimate? Thanks

Firefox 146.0.1 crashes every time upon launch (basically fails to launch), even in troubleshooting mode, with exception code 0xc0000005. Prior to today, it was working fine. Windows does not show any updates made over the last couple of days. I am on Windows 11 25H2, and I'm current with updates. Chrome works. Edge works. I logged on to the same computer as a different user (different profile folder in the user AppData folder) and Firefox still does not work. I tried to refresh Firefox and that did not resolve the issue. I tried to uninstall and reinstall Firefox and that did not resolve the issue. I tried to run DISM and SCANNOW and that did not resolve the issue. No issues are detected with a virus scan. I am stumped - please help!

I am using an iPad. How do you stop firefox from opening a new tab when clicking on a link? I want to it to follow the link in the same tab almost always.

Thanks for you help!